Contributor I

Answered

new sonos app still slow, unstable and unreliable

Forum|Forum|1 year ago
December 29, 2024
13 replies
827 views

My wife and friends ask me if I am crazy. I just bought additional Sonos speakers.

Guys let us face reality. You had over seven months to improve the apps and the S2 system. It is still very slow, unstable and unreliable.

examples.

volume controls not responding

cannot select all speakers

time to access the app and the music is unacceptable

possible solutions assuming a roll back is totally out of the question please redesign the backend and app from scratch separately (there are also major UX flaws that are so painful I did not mention)

hope for the best and you do not go bust in the coming year or two

cheers

.

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Best answer by Corry P

Hi @Stefano1969

Welcome to the Sonos Community!

One of (probably the biggest) reasons why the new app had so many issues is that is was written from the ground-up - no code from the previous app was copied over. This unfortunately meant that some issues long-resolved resurfaced, and new issues appeared.

There has been a certain amount of prioritisation going on - the issues affecting the most customers have been addressed first. Once these are resolved, issues affecting smaller numbers of people will be investigated, such as those you listed.

Progress is being made, however, and the new app is now more successful at many tasks than the old app ever was (we get metrics on how often certain tasks fail). It will continue to improve. Thank you for your patience, and your confidence in us - you are not crazy!

I hope this helps.

Show previous replies

M

MyChrmicalRomance

Enthusiast II

This was all applicable to Sonos set ups pre May 2024. Just added mdns and resumes blaming our networks. It’s not helpful and disrespectful of everyone having problems

How can it not be helpful to try to reduce network interference and ensure that device connections are optimised, wherever that maybe practical - that’s all the links in my post above are suggesting, to see if that removes latency and improves App startup times from ‘minutes’ to (perhaps) ‘seconds’ and generally improves the UX..?

Some users may say I don’t know how to go about doing that, after reading the post/links …and so my suggestion is if it can’t be resolved, then simply contact Sonos Support Staff… they maybe to assist and hopefully resolve these matters. Of course I'm sure we all understand we each have different setups, hardware and Home networks that vary, but if you don’t try, then it becomes a case of nothing ventured, nothing gained.

It’s your constant spamming of the same message and gaslighting/white knighting that isn’t helpful. I thought you were a bot. People post they spent hours talking to support and your message is all “works ok here, have you updated your wifi look at this gif it’s you that’s the problem. “

S

SlamDesi

Renowned Enthusiast II

Sorry Corry, I do appreciate your interface on these forums, but the CEO wasn’t forced out because a small number of users had/have issues! It’s well documented what happened.

This new dependence on a much greater amount of functionality, data exchange, +++ out to Sonos Servers has deeper implications than just SMB1 and some Wifi interference issues.

Doubt it? Why not look at the most recent app reviews on Apple/Play stores, TrustPilot, Amazon, and much more (not just the thousands of posts here which I know you are aware of). It’s not a handful of sad customers as P.Spence tried to claim early on. Sonos knew exactly what stuff hit the fan from internal data on calls/complaints/server overload +++. It was pure deception from start.

Sonos’ management team made a terrible decision and it’s impacted millions of users who JUST WANT TO LISTEN TO MUSIC throughout their homes and business like they could before May 7th 2024! They should NOT have to become experts on I.T. and home networking solutions to do so.

kassey22000 and I are on the same page. I’ve welcomed and appreciated Ken and Bruce’s help although, I’m still stuck in the water at getting my curated music library to be discoverable on the iOS app. I haven’t updated to the latest iOS app that appeared this morning and, requires an update to the S2 desktop controller. Since I can play my Sonos music library via Sonophone, I’m waiting for more information prior to updating anything.

As per kassey22000, I’m certainly not an I.T. guru nor do I wish to become one. Again, I would very much welcome an app update - ASAP - for those of us who have libraries stored in their computers or, on external drives. An app that would return us to pre-May 2024 functionality.

Note: Thanks to Ken Griffiths for his suggestion re: FileBrowser. It immediately dispelled the myth that some have assumed was my “SMBv1” issues. I’m currently taking a breather from further experimentation and driving my wife crazy as a result of developing OCD over my Sonos problem.

Ken_Griffiths

It’s your constant spamming of the same message and gaslighting/white knighting that isn’t helpful. I thought you were a bot. People post they spent hours talking to support and your message is all “works ok here, have you updated your wifi look at this gif it’s you that’s the problem. “

There’s nothing in any of @MalcPit posts, that I was replying to, to indicate that they have spoken to Sonos Support - what are you on about? Why are you intervening here when the discussion doesn’t concern you?… I’m starting to think you’re stalking me as you keep posting in other threads too. You seem to have a ‘beef’ with people trying to assist others here to get their App/Sonos issues resolved by trying a few things, or suggesting that they seek advice from the Sonos Support Staff.

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