Alexa on Roam stopping grouping with Play 3

3 replies
90 views
Translate All

I’ve got a Roam and a play 3.
They group and work perfectly unless I add Alexa to the Roam.
That stops them being able to be grouped.
Removing Alexa means they can group again.

Is this a thing anyone else has happen?
Is there a solution so I can use Alexa?

Thanks. ☺️

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

That’s extremely odd. Have you submitted a system diagnostic within 10 minutes of experiencing/ recreating this problem, and call Sonos Support to discuss it? But don’t post the resulting diagnostic number here, Sonos is sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AjTrek1

Alexa should not affect Grouping of speakers. How are you starting the Grouping when Alexa is added? Also are you using an Alexa external device to control your Roam?

Translate

Together Everyone Achieves More = T.E.A.M.

M

Magic PhilAuthor

Contributor I

No external devices. Trying to group via app.
Goes wrong when I add Alexa. Works fine after I remove Alexa.

Translate

AirgetlamAnswer

That’s extremely odd. Have you submitted a system diagnostic within 10 minutes of experiencing/ recreating this problem, and call Sonos Support to discuss it? But don’t post the resulting diagnostic number here, Sonos is sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate

Bruce

Sign up

Login to the community