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vinofino
Contributor I
January 17, 2025
Answered

Recent update dropped connect 2 connectivity

  • January 17, 2025
  • 1 reply
  • 124 views

It happened again. The new update in Jan, 2025 dropped the connect 2 from my devices and I cannot reconnect it. I can occasionally get it to connect, but then it drops and I get a ghost image saying it is “Not Connected.” I am certain that Sonos is pushing people to buy other newer devices because it is ALWAYS an update that knocks the Connect 2 device out of the group. A new device is EXPENSIVE so please Sonos, do the right thing and continue support of your older compatible devices.

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Best answer by Airgetlam

Not sure I agree with your certainty, as all of my older devices are still working without issue. I suspect more of a local network issue. Not much detail to go on, I suspect a duplicate IP address issue, since you’ve tied it to an update. 

Try unplugging all your Sonos devices from power, then reboot your router. Give it a couple of minutes before plugging back in your Sonos.

If this doesn’t resolve the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
AirgetlamAnswer
January 17, 2025

Not sure I agree with your certainty, as all of my older devices are still working without issue. I suspect more of a local network issue. Not much detail to go on, I suspect a duplicate IP address issue, since you’ve tied it to an update. 

Try unplugging all your Sonos devices from power, then reboot your router. Give it a couple of minutes before plugging back in your Sonos.

If this doesn’t resolve the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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