Contributor I

Answered

sonos beam - loose hdmi connection

6 replies
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Sounds like this is a design flaw, but my Sonos beam is wall mounted.

the hdmi cable seems lose in the port and therefore the soundbar looses connection.

any fixes?

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Corry PAnswer

Sonos Staff

Hi @Help_me

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the HDMI socket on your Beam.

If you are not using the supplied cable, does the supplied cable fit properly? We can hardly take responsibility for a third-party cable not being up to spec.

If you are using the supplied cable, does it help to reverse it so that the end that is currently going to the TV goes to the Beam instead?

If it seems that the supplied cable is not fitting, we’ll be happy to send you another. If it then transpires that that cable is also loose, we’d look into perhaps replacing the Beam.

I recommend you get in touch with our technical support team once you have answers to the questions above (unless you can find an arrangement of the cable that fits).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Stanley_4

Grand Maestro

Are you using the original Sonos cable?

Not all cables are the same and some aren’t really close to meeting the specifications.

H

Help_meAuthor

Contributor I

The hdmi port should be a standard size

Stanley_4

Grand Maestro

The port is the standard size.

H

Help_meAuthor

Contributor I

The port is the standard size.

Yes mine is very loose fitting. It wiggles in it. I’ve read that on the beam, there’s a design flaw where it’s too recessed in.

106rallye

So you are not using the Sonos supplied cable? Is the connector on the cable a bit bigger than usual connectors?

Corry PAnswer

Sonos Staff

Hi @Help_me

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the HDMI socket on your Beam.

If you are not using the supplied cable, does the supplied cable fit properly? We can hardly take responsibility for a third-party cable not being up to spec.

If you are using the supplied cable, does it help to reverse it so that the end that is currently going to the TV goes to the Beam instead?

If it seems that the supplied cable is not fitting, we’ll be happy to send you another. If it then transpires that that cable is also loose, we’d look into perhaps replacing the Beam.

I recommend you get in touch with our technical support team once you have answers to the questions above (unless you can find an arrangement of the cable that fits).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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