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Avid Contributor I
January 16, 2025
Answered

No Mid Range or Bass for Music

Arc Ultra with 2x 300 ERA surrounds and dual subs. Music is horrible, no bass response on subs and mid range is missing completely. Sounds like an old AM radio. Is this a problem with the app?

 

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Stanley_4
Stanley_4Answer
Grand Maestro
January 16, 2025

Shouldn't be software as such, it is working right for a lot of folks.

I'm not great at odd issues but I've seen suggestions here to remove the Sub and re-add it to fix glitches. I'd try that and hope it fixes things or someone has a better idea.

My Ultra, Sub 4 and Era-100 set sounds great for both so it will be good once you find the glitch.

5 replies

Stanley_4
Grand Maestro
January 16, 2025

Have you tried the phase change option on the Subs or putting them in different positions? 

Avid Contributor I
January 16, 2025

Yes. They sound great in movies. Just no bass with music. 

Stanley_4
Grand Maestro
January 16, 2025

Are your equalization and volume settings the same for both modes?

Avid Contributor I
January 16, 2025

Yes, I tried all the sliders, I am thinking it is the software?  

Stanley_4
Stanley_4Answer
Grand Maestro
January 16, 2025

Shouldn't be software as such, it is working right for a lot of folks.

I'm not great at odd issues but I've seen suggestions here to remove the Sub and re-add it to fix glitches. I'd try that and hope it fixes things or someone has a better idea.

My Ultra, Sub 4 and Era-100 set sounds great for both so it will be good once you find the glitch.