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Ken_Griffiths
Ken_GriffithsAnswer
Jan 16, 2025 1:29 AM UTC

Maybe there’s a fault with your phone or network connection - if available, perhaps go onto try a different controller.

If you continue to have issues with the App and/or your Sonos product and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their Apps (S1 & new App) each seem to be working okay here, but I guess different setups, hardware and Home networks can vary.

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2 replies

Ken_Griffiths
Ken_GriffithsAnswer
Jan 16, 2025 1:29 AM UTC

Maybe there’s a fault with your phone or network connection - if available, perhaps go onto try a different controller.

If you continue to have issues with the App and/or your Sonos product and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their Apps (S1 & new App) each seem to be working okay here, but I guess different setups, hardware and Home networks can vary.

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Airgetlam
Airgetlam
Jan 16, 2025 1:30 AM UTC

By the “original Sonos app’”, do you mean S1? 
 

Have you tried temporarily wiring your CONNECT directly to your router with an Ethernet cable? Have you tried a reboot of both the CONNECT and your router? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it? What did they say?

Edit: ​@Ken_Griffiths types faster…

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Bruce
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