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sonos’s roam warranty question

  • January 13, 2025
  • 3 replies
  • 83 views

hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one 

Best answer by Corry P

Hi ​@AmazingAdam 

Welcome to the Sonos Community!

Extended Warranties are supposed to be purchased at the same time as the purchase of a device - I don’t think you have anything to worry about.

For example, we offer extended warranties (to US and Canada customers) on devices sold directly from our website, but the opportunity to do so after the sale only lasts for 30 days from registration, for Portable products. For other products, it is 120 days.

I hope this helps.

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3 replies

106rallye
Forum|alt.badge.img+18
  • January 13, 2025

Did you buy this speaker from Sonos themselves? Because the One SL has not been produced for a at least a year.


  • Author
  • Contributor I
  • January 13, 2025

No from Best Buy 


Corry P
Forum|alt.badge.img+19
  • Sonos Staff
  • Answer
  • January 16, 2025

Hi ​@AmazingAdam 

Welcome to the Sonos Community!

Extended Warranties are supposed to be purchased at the same time as the purchase of a device - I don’t think you have anything to worry about.

For example, we offer extended warranties (to US and Canada customers) on devices sold directly from our website, but the opportunity to do so after the sale only lasts for 30 days from registration, for Portable products. For other products, it is 120 days.

I hope this helps.