Experiencing random disconnection of grouped speakers (AMP)

Forum|Forum|1 year ago
January 12, 2025
5 replies
270 views

I’ve been a long time Sonos user, but only recently installed a whole home AMP driven system (rather than just plug in sonos speakers). I’ve heard a lot of the complaints about instability of the new Sonos App, but hadn’t experienced it much till now.

Wondering if there is a solve, or diagnostics I can share with Sonos to help them stabilize the new app. I regularly group 4+ zones throughout the house and it regularly stops playing and when I go back in the app, the entire group is disconnected, each zone shows “no content”, and need to be regroup the speakers and select a content source.

Am I experiencing what many have been complaining about? Either way, this is sad as hell. Previous generation of Sonos was stable and reliable. This is disappointing.

Sonos team, reach out and lets work together to get this solved.

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Best answer by Airgetlam

If that’s the case, and the issue is indeed wifi interference, then the suggestion made by @Stanley_4 is a good one. If, however, it’s a network issue with duplicate IP addresses, it won’t make any difference, since IP addresses are used by both wired and wireless devices.

Try either assigning them reserved IP addresses in your router, or perform a network update by unplugging all Sonos devices, and rebooting your router. Wait for the router to recover before plugging back in your Sonos devices.

Pools-3015

Prodigy I

Do you have any speakers or the Amp hardwired to your network/router? I have found an ethernet connection has worked well fro me for years.

If that does not help, calling Sonos support and submitting a diagnostics may help get to the root cause of your issue.

Stanley_4

Grand Maestro

Are all the Sonos Amps located together?

If they are you could wire all of them to Ethernet and then turn off the internal radio in all but one of them. (toggle disable WiFi)

E

eakivaAuthor

Contributor I

They’re all hardwired to each other and one is plugged into my switch.

AirgetlamAnswer

If that’s the case, and the issue is indeed wifi interference, then the suggestion made by @Stanley_4 is a good one. If, however, it’s a network issue with duplicate IP addresses, it won’t make any difference, since IP addresses are used by both wired and wireless devices.

Try either assigning them reserved IP addresses in your router, or perform a network update by unplugging all Sonos devices, and rebooting your router. Wait for the router to recover before plugging back in your Sonos devices.

Bruce

E

eakivaAuthor

Contributor I

I’ve disabled WiFi on all the amps to avoid the interference. I will check my IP assignments on the admin tool and test. Will report back on what I see.

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