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Contributor I
Dec 24, 2024 11:35 AM UTC
Answered

Soundcloud not playing

I usually play music from my SoundCloud account on my Sonos speakers. However, it’s two days that it keeps asking me to reauthorise, which I’ve done several times, but it still isn’t working.

I’ve tried removing and re-adding SoundCloud to Sonos, but it keeps showing the message, “Unable to browse music”

I contacted Sonos support and they can’t find any solution. 
 

Can Sonos help? Anyone has any tips?

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Corry P
Corry PAnswer
Sonos Staff
Dec 24, 2024 1:24 PM UTC

Hi Everyone,

We can confirm that there is (still) an issue with browsing and re-authorising SoundCloud on Sonos systems. We have updated our service status page to reflect this, and have informed SoundCloud of the issue.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

11 replies

Lyricist II
Dec 24, 2024 11:57 AM UTC

I have rebooted Wi-Fi hub, rebooted all Sonos devices, done system update, deleted and re-added SoundCloud service - in a loop of it wanting to re authorise which have done about 10 times with different codes.  All other music services work 

 

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UKMedia
Dec 24, 2024 12:36 PM UTC

The status page keeps changing from showing an issue to a green tick.  So it looks like there are some intermittent issues still.

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Remember: Sometimes Red Wine helps :)
Lyricist II
Dec 24, 2024 12:38 PM UTC

My SoundCloud data is not loading on Sonos. I'm using iOS and it's been doing this for several days now. I downloaded the Sonos app on my macOS and it keeps taking me to re-authorize in a loop.

 

This is clearly a Sonos API issue and they need to fix it immediately. There are so many nuances with Sonos that I'm starting to wonder if I should rip it out and go with a different system. Unless Sonos can get their act together and issue an update and fix the API issue and get SoundCloud working again I'm gonna switch. If they can't get it right, it's time to short the stock!

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UKMedia
Dec 24, 2024 12:46 PM UTC

My SoundCloud data is not loading on Sonos. I'm using iOS and it's been doing this for several days now. I downloaded the Sonos app on my macOS and it keeps taking me to re-authorize in a loop.

 

This is clearly a Sonos API issue and they need to fix it immediately. There are so many nuances with Sonos that I'm starting to wonder if I should rip it out and go with a different system. Unless Sonos can get their act together and issue an update and fix the API issue and get SoundCloud working again I'm gonna switch. If they can't get it right, it's time to short the stock!

Remember this is a user forum, we can’t do much to stop you doing anything.

 

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Remember: Sometimes Red Wine helps :)
Corry P
Corry PAnswer
Sonos Staff
Dec 24, 2024 1:24 PM UTC

Hi Everyone,

We can confirm that there is (still) an issue with browsing and re-authorising SoundCloud on Sonos systems. We have updated our service status page to reflect this, and have informed SoundCloud of the issue.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
Dec 24, 2024 2:32 PM UTC

Thank you I hope there is an update coming soon bc was working well

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Dogdad
Headliner III
Dec 24, 2024 3:05 PM UTC

My SoundCloud data is not loading on Sonos. I'm using iOS and it's been doing this for several days now. I downloaded the Sonos app on my macOS and it keeps taking me to re-authorize in a loop.

 

This is clearly a Sonos API issue and they need to fix it immediately. There are so many nuances with Sonos that I'm starting to wonder if I should rip it out and go with a different system. Unless Sonos can get their act together and issue an update and fix the API issue and get SoundCloud working again I'm gonna switch. If they can't get it right, it's time to short the stock!

Seems to be a SoundCloud issue if you read the post from Corry…so have patience grasshopper..it’ll get better and be resolved.

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Lyricist II
Dec 24, 2024 4:02 PM UTC

Namaste Dogdad :)

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Lyricist II
Dec 24, 2024 9:42 PM UTC

Now working - I haven’t changed anything my side so must have been an issue their side. 

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Lyricist II
Dec 24, 2024 11:15 PM UTC

fantastic. mine too!  have merry xmas

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