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Unable to login to Sonos app account on Xiaomi 14 Ultra.

Tried ALL workarounds but sign in just logs into a website, but not the app.

Sign in screen just go round in circles.

Cannot manage system because of this.

Hi @Alanw13, welcome to the Sonos Community!

Sorry to hear that you’re having issues connecting to your system using your Xiaomi. I’ve had a look into our system and there’s an issue we’re aware of where certain devices, such as Oppo, Realme X2/PRO, and Xiaomi are unable to log into the Sonos app. These are the current workarounds for this issue:

  • Force close, the Sonos app, reboot the affected device, then try to log in.
  • Use a different device
  • Use the Sonos Web App

Our team are aware and are working towards a solution, but we have no ETA to share on when this will be resolved. I’ve tagged this thread as having this issue, so if there is any news or updates, I’ll let you know.


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