Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Ken_Griffiths

Maybe there’s a fault with your phone or network connection - if available, perhaps go onto try a different controller.

If you continue to have issues with the App and/or your Sonos product and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their Apps (S1 & new App) each seem to be working okay here, but I guess different setups, hardware and Home networks can vary.

2 replies

Ken_Griffiths
Ken_GriffithsAnswer
January 16, 2025

Maybe there’s a fault with your phone or network connection - if available, perhaps go onto try a different controller.

If you continue to have issues with the App and/or your Sonos product and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.

Here is the link to contact them…

https://support.sonos.com/s/contact

Their Apps (S1 & new App) each seem to be working okay here, but I guess different setups, hardware and Home networks can vary.

Airgetlam
Airgetlam
January 16, 2025

By the “original Sonos app’”, do you mean S1? 
 

Have you tried temporarily wiring your CONNECT directly to your router with an Ethernet cable? Have you tried a reboot of both the CONNECT and your router? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it? What did they say?

Edit: ​@Ken_Griffiths types faster…

Bruce
    Terms & ConditionsAccessibility statement