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Just received the vinyl set (play5 + pro-ject turntable) and when I opened it the counterweight for the tonearm was loose in the packaging and scratched the plinth a bunch. I cant find anything other than just a straight up return and theres not an option to select “damaged” when returning. All i can find is to call the sales department; but after an hour on hold, I think I am ready to give up on this and send it all back. Anyone have experience returning part of a set or returning damaged goods?  Cant seem to get any concrete answers anywhere. 

Hej. Min datter er blevet meget glad for at høre lydbøger på eReolen. Da det er noget hun gerne vil på sit værelse hvor hun har en Sonos One, kan man ikke sætte den til ekstern kilde.  

I have six Sonos Play 1 speakers, with an Orbi router and one Orbi satellite. All speakers are wireless. Lately, I've had issues with some speakers (rooms) not being available depending on whether I'm looking at my PC, my iPhone, or my Ipad. It's not consistent from device to device. All are using the same wireless SSID. Sometimes the iPhone app indicates I'm on the wireless network, but it can't find the Sonos speakers on it. Sometimes 1 speaker shows up. Also, when I go into the web-based admin setup for the Orbi, the device lists indicates that all Sonos speakers are "wired" devices; they are not. Because I can't set IP addresses for each speaker, I'm relying to Sonos to do some magic with a combination of the speakers themselves and the app (on my phone or iPad which are inconsistent) and have become frustrated trying to troubleshoot where the problem is. I've not yet connected my Playbar for fear of becoming all the more frustrated with the process. I love the speakers

I have been Running a beam on my tv via HDMI ARC for about a year now with no problems. Today i bought 2 one sl's tot complement the beam. First i had problems tot connect them as stereo Pairs tot the beam. This was because i wired the beam with An ethernet cable to the router and my one sl's we're connected by wifi. I connected everything tot the wifi and the setup completed. But there is no sound comming from the speakers. I also set my wifi  to 2.4ghz

I originally wanted to ask why i’m not seeing any sonos clients on my unifi network when i have 7 speakers around the house with only one being hardwired.. a playbar. then i found this article:  https://support.sonos.com/s/article/3235?language=en_US My playbar is hardwired and everything else is not.  So now my question is more about efficiency and equipment life.  I have a strong wireless network and can serve all the speakers no problem entirely wirelessly.  considering how much i paid for these speakers am i better off pushing the access points more?  Or are these speakers expected to last the same amount of time as a quasi hardwired mesh? lastly, everything works great.  sounds great.  i love it.  every day.  i’m not really looking for trouble.  but i’d rather replace an access point down the road than a playbar.  Any thoughts?  

HelloOvernight a lot of the radio stations I listen to have just stopped working.examples. would be:NTS live 2 (NTS live 1 works)SomaFM - cliqhop and various othersThese were working fine yesterday but no longer workI can access them via chrome without any issues.is there a way to check what the issue is?Thanks 

I have a Sonos One and I am getting Alexa to talk to me but when it comes time to paying something from an App or from Spotify it says device is online.   I have disabled all the relevant skills and reenabled them but nothing plays.  Alexa talks to me and is responsive, tells me all about the app and the cost etc  but then nothing actually plays and she says device is offline.   I see it online when i play music from my Spotify app.  Its just not working with Alexa. Help please 

I have two products showing in my online account that i no longer have: a Bridge I discarded and a Boost I returned for a replacement. How can I remove them from my account?

Hey all,   I have basically the same set up as the guy in this post https://en.community.sonos.com/home-theater-228993/epson-2150-projector-chromecast-beam-6817676, only instead of a chromecast, I have a Amazon Fire stick. I have the same HMDI switch he has (https://www.amazon.com/dp/B01K7BZ1XC/ref=cm_cr_ryp_prd_ttl_sol_1)   I’ve set up as follows. HDMI 1 in: Amazon Fire Stick, Output HDMI: Epson 2150, SPDIF: Beam connected through optical cable. For the HDMI switch itself, I have it set to Pass and Channel 1.   The problem is, when I go through the TV set up in the Sonos app, I get stuck at the Enable CEC step. When i test connection it eventually says “CEC no connected”. Has anyone run into this before? I’ve enabled the fire stick to send out the Dolby digital signal, but doesn’t’ seem to help.   Anyone got any ideas? I’m at a total loss. I appreciate any help you have!!   -Jon

Hi i have a connect amp is it gen1 or gen2?

Just to be clear I’m not asking about duplicate responses on Google speakers, or Android devices.   I have an open floor plan.  On one end I have a stereo pair of Ones (dining room).  And on the other end I have a Beam in a surround setup with a pair of Symfonisk (living room).   When I’m standing in the middle (kitchen) and use the Google Assistant both rooms respond.  (Beam in living room and a One in the dining room.)   Even if I walk up to the Beam and whisper, still both respond.   The devices are about 35 feet apart.I’ve experimented with grouping and ungrouping the speakers, and that doesn’t make any difference.What’s weird...is that upstairs I have a One in my master bedroom and a One in the master bathroom.  These are about five feet apart.  When I use Google Assistant there, only one will respond.   I’ve never had this problem and it doesn’t matter how the speakers are grouped or ungrouped.I’ve been using GA upstairs on my Ones for a long time.  Today I decided to add it down

I recently bought 2 Monitor Audio CP-CT380 and Sonos Connect AMP 2 revision. And I get a very sharp and screaming sound, low frequencies are muddy and accentuated, adjusting the low and high frequencies does not help. On some tracks, I think it's starting to sound normal, but mostly it's really annoying.  For example, 1 pair of Sonos One Sl sounds good, and Sonos Play 5 sounds great.Today I plugged in a 13-year-old Yamaha RX-V363 and my jaw dropped! Monitor Audio sounds great! I have a Sonos Arc that also has a metallic sound. I used to be very happy with Sonos Play 5 2-nd, but now I'm just disappointed. Sonos, what's wrong with your hearing? Why is there such a disgusting sound on some of your devices?

I have ordered a Sonos Five recently and I am quite curious to know how much power does the Sonos Five deliver or the wattage or how low does the Sonos Five go? There is no relevant information available on Interent. Also, does the Sonos only use the 2.4GHz bandwidth? If so, can I switch between 5GHz and 2.4 GHz, when not using and using the product respectively? Regards,SB

Can’t connect Sonos arc, September 27.I just bought a new Sonos arc, trying to connect it to my Wi-Fi (2.4grr).  I understand the previous installation instructions for Sonos arc assumed the app would know it had an Arc.But the current app and instructions don’t to do that  so, from the Sonos app S to version on my iPhone, I sign in, but then the app (when I identify I want to set up a new system)does not go to “connect speakers” but instead goes hunting for Sonos components and cannot find the Sonos arc.  Even when I push in the button at the back it won’t find the Sonos arc.

Hi, I'm using an AppleTV 4K and a Beam connected to my TVs HDMI ARC. When I start my Apple TV it choose to play the sound on Airplay 2 in on my Sonos One in the kitchen instead of just playing through HDMI. I've chosen HDMI as the default output on my ATV. Anyone got any sugestions?

I just purchased Sonos Arc and installed it on my tv, it is amazing however the mic light does not turn on hence I cannot use Alexa on it

I have an LG GX65 OLED TV that will be mounted above a gas fireplace.  My goal is to sit the ARC on the mantle below the TV.  I see in the Sonos User Guide it says to keep 4” between ARC and the bottom of the TV.  Can someone educate me on the ramifications if you don’t keep 4” between them?  What if I only kept 2” or and 1”?  The reason I ask is with the 4” the TV is sitting up high on the wall and would just about abut on the crown molding at the top (see picture) I believe the space is required due to the upward firing speakers and or Dolby Atmos. However, if the TV is flush mounted to the wall will this be an issue or distort any sound?    Thanks in advance for your guidance.

Not sure it is possible to get Dolby ATMOS through the Sonos Arc, but it maybe then someone has found a TV that is compatible.

Regarding the new Sonos Move, very curious to know if one could still group in other speakers when using the bluetooth connection option and presuming that the Move is also connected to Wi-Fi. Or is it a case of the bluetooth option being fully stand-alone, and the Move can not simultaneously use Wi-Fi and bluetooth?

Jeg har en Play 5 1. gen., som ikke fungerer længere. Pludselig virker strømforsyningen ikke. Andre som har erfaring med det problem?

When I turn off my Sony X900H using Alexa, the TV goes off but the green mute status light comes on the Arc and stays on. Anyone else having this issue? Any Advice? Thanks.

I have a Sonos Beam and Vizio P55-C1 tv. Everything was working fine for over a year. Then all of a sudden I stopped being able to control or hear the TV sound through my Beam. I have rebooted the TV, checked to make sure CEC was turned on, verified that the Sonos Beam is showing connected to the TV, verified that my music is playing through the Beam, also unplugged then plugged in HDMI cables. I am getting a CEC error when I check the connection. Any ideas?

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

Hiya,  I use spotify and rather than adding the songs i like into a playlist, i like them, meaning they are all together, under ‘Liked Songs’. Does anyone know how i can play these songs on my sonos, i can’t find a way!  Thanks! Amelie

Hi, My Sonos One used to work with Alexa but I changed to Google to try that before trying to switch back.  Now Alexa won’t work.  I’ve tried reinstalling both apps and re-registering speaker etc but nothing seems to work.  I’ve read some similar problems with ‘Beam’ but following steps still didn’t work For me.  The only reason I got this was to use for voice services so if it doesn’t do the job it’s a deal-breaker.    Has anyone any further suggestions before I return the Sonos for a refund? thanks David