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I’m using the Sonos 1 app on a Catalina 10.15.7 Mac. It was working perfectly until I (intentionally) erased everything and added it back fresh. Now I’m getting an error “Unable to Play “song name.mp3” access to //Macname/Music denied.”I am running Bitdefender and gave Sonos access to my music files, and in macOS preferences I gave Sonos 1 full disk access.Any other thoughts?

I am new to Sonos and bought an Arc with two speakers for the TV in lounge. However, I am trying out the Sonos One and Sonos One SL in the kitchen and they are fabulous. My issue is that Alexa was working fine with the One but then I paired it with the SL and it has stopped working.The shop told me I could pair them and still use voice assistant. Help, please.

I have a large room and want to use the Echo as an additional speaker.  Can it be used as a 3rd “Sonos” speaker to boost the Echo 1’s I already have?

I Have symfonisk wifi speakers i can connect the to turntable project T1Phono SB?

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

I haven’t seen anything on the community about the sound quality of two moves being used in a stereo pair and would like to know how they pair matches up to a play:5. I recently purchased two One SLs as a stereo pair and I love how the stereo separation sounds. I’m looking to expand my system to add speakers to my bedroom and main room of my apartment.    My options as of now are either are getting a stereo pair of Sonos moves to move between the two rooms as needed or to get a play:5 for the main room and the move for my bedroom and to bring out as needed. I definitely want to get one move to use as an outdoor speaker as needed.    

I have already connected to the 2.4GHZ network by mistake when I got my new router. I would like to change that to the 5GHZ network with the same password. HOW DO I DO THAT?

We use our three Sonos systems in our restaurant and during shifts it keeps cutting out or failing to connect. We have tried resetting the Sonos and we still have the same issue, it has been going on for months and hasnt connexted smoothly in months. There are mutiple phones connect to the system as all the staff members have the app but only, one person yses the app at a time. Why does this issue keep happening and is there anyway to solve this issue? 

For the last two days I have been unable to access SiriusXM on my iPhone. It also happened a few days ago for most of the day but it came back up. I found topics covering with the same issue from a year or more ago but nothing current. I tried the solutions that were suggested in these historical topics but none worked. It also happened a few days ago for most of the day but it came back up the following day. The SONOS status shows that SiriusXM is working but not for me.Anyone else having this issue currently and any suggestions as to a solution? Thank you.

Cannot add to queue from Nas drive share 

I’ve had my Beam for several months, and it had been working flawlessly….until 4/3/20. Now I cannot get it to stay connected to my tv. I’ve tried factory resets on both the Beam and the television, I’ve tried different cables, and I’ve even tried running the sound through the supplied digital audio dongle. I can get the Beam to connect to the tv, but as soon as I plug in the other HDMI cables (one for my FIreStick, and the other for my PS4 Pro), sound disappears, until I unplug the HDMI ARC cable from the back of the tv, and sound comes from the tv speaker. The Beam itself sounds fine and will play streamed music; it just no longer stays connected to the tv unless nothing else is plugged in. Also worth noting: initially, it was connected through my FireStick, because it controls our entire system, minus the PS4. But, now I cannot even get the Beam to connect to the FireStick. I’m unsure whether this is a Samsung tv issue, a Beam issue, or a FireStick issue. 

Just got a Sonos Beam. Connected it to a Sony Bravia TV using HDMI ARC and set up Bravia Sync. Audio is playing great. The TV remote, Apple TV remote, etc can control the Beam volume just fine. However, I’ve noticed that lately the TV is doing what I might call a “hard power down” after sleeping, but only after having slept for some time. By hard power down I mean that next time I try to turn the TV on by waking a Bravia Sync device (like the Apple TV), the TV won’t turn on like it did before the Beam was added. And when the TV does turn on (which requires using the TV remote), it shows the Sony logo, the Android logo, the four rotating color block animations, etc and takes a minute or so to load. My hunch is that the Beam is somehow sending a CEC power down signal to the TV, and the TV is interpreting it as a hard power down.  This only happens after the TV is off for an extended amount of time (an hour or two).   Any ideas?

Hi — I have happily had a Playbar hardwired to a Connect AMP in my lounge for a few years now. I flip between having the Connect AMP on its own to use with my vinyl, and then connecting it for surround sound for my TV. It’s become progressively easier with each upgrade, and the last iteration was pretty simple and convenient. My Connect AMP even turned out to be S2 compatible.  But now it seems there’s been a new update to S2 and the surround-adding process is different. It seems you can’t add surround unless they’re on WiFi. Is this true? Is my setup dead now? Did Sonos just break the “you’ll always be able to use your system as you have done before” pledge? I’m quite peeved. Thoughts welcome, thanks!

Maybe it´s a silly question but i want to be sure. I use my play station 4 as my main entertainment system (games, DVD, netflix, spotify etc.). It´s obviously connected to my TV through HDMI. My question is: will sonos beam work? will i hear all the content from my ps4 on sonos beam instead of my tv? I´m worried that only the audio on tv channels is the one i will listen. Thanks for the patience

Getting Access is Denied when attempting to play a book through the Audible service.  Audible works as a standalone app on my iPad.

Hi got my arc Wednesday connected it to tv through hdmi arc port turned on sky q all was fine until I wanted to watch a film on Netflix or Disney + app through sky, there sound when watching trailers but no sound once I select a film to watch, any help would be much appreciated 

Are refurbished products really like new? Are these faulty products which have been repaired and/or returns from customers under the 100 day return policy?

I like to listen to radio planeta from spain from my sonos in the UK. Its stopped playing along with other stations. Any idea why?

I have just been advised by Google that the Google Play Music service will be suspended later this year and replaced by YouTube Music.  Their advice is to transfer my Google Play Music library to YouTube Music, and they have provided tools to do so. My question is this. My current Google Play Music subscription is a free one, providing storage for a 50k song library which I can access directly through my Sonos systems.  Sonos only currently provides YouTube Music access to Premium (chargeable) accounts.  So with this change, will Sonos extend its support to free YouTube Music account holders?  

Can night mode to be schedulled? Same like on the mobile phones.

I currently have a sonos beam and on old sonos connect.The connect is wired to a 12 zone amp that powers 4 additional stereo speakers throughout the house and yard.They play music in sync just fine, but if I watch TV, there is a delay with the audio that goes through the connect.If I upgrade my connect to a “port”; what are my configuration options to get everything to play well with the beam soundbar?  Ideally I’d like to be able to have it configured at the lower end to handle the bass a bit more.The play 1’s I bought initially as surround, but I like them better as bedroom/office speakers for party mode/background music. 

I understand Sonos is discontinuing the Play 1 model which is a real shame as it is a great little speaker and I never felt the need for the voice activated controls of the Sonos 1. I purchased a couple of Play 1s a couple of years ago with the intention of adding more as and when I could afford. Now I find it they are being discontinued and that even if I buy the Sonos 1, it won’t pair with the Play 1. Is this right and if so, what solution as I want multi room speaker play without having to start again from scratch?

Will a Sonos Beam lose its Trueplay settings after a power cut?TIA   Modified in accordance with the community guidelines.

 Good afternoon. I recently purchased a Sonos beam which I control via the Sonos app and am delighted with it. I am now looking to add a Sonos speaker fo playing music in an adjacent room. At the moment my budget can only stretch to a pre owned Sonos play 5 gen 1 or 2. Will either of these be compatible and straight forward to install? Thanks