Answered

Hi, Has anybody tried to reset the new amp? I’ve had to take it out of a restraunt and set it up in the owners house under a new login and music details etc. Any help would be appreciated. Thanks  Moderator note: We updated this article in October 2023 with new information below.This support article shows how to reset all of our products. The article will be updated if something changes with the introduction of new products. 

Has anyone taken a Sonos from the US to Japan? Does a US model work in Japan?

The Windows Sonos app doesn't seem to show the length of songs either in the queue or the library. I can't find anywhere in the options or settings to enable that either. How can that be shown? Sometimes it is highly relevant to choosing which cut(s) I want to play.

Setup question. I have a living room TV with a Beam, Sub, and two play 1’s as surround. I’m having two outside patio speakers installed Wednesday so we can listen to Music outside. I ordered the new Amp so I can use the outdoor speakers either for music or for the TV if a game is one inside. Does that mean I should run the beam off the optical and the new amp off the HDMI Arc input? I assume I’ll still be able to control the beam with my remote but sounds like I’ll only be able to control the Amp with my phone? Thanks for your suggestions.

I'm confused by this IFTTT applet. I want to stop all music on ALL Sonos devices if ANY Nest Protect detects smoke. I'd assume this is what most people want to happen in an emergency, however the applet only allows you to select one Sonos device to stop and one Nest Protect to use as a trigger! Am I missing something obvious? Presumably you can't have multiple versions of the applet for all the different permutations?

Recently purchased 2 x Ones to replace my Echos. So Alexa is already setup and configured to work with my Hue lights. The new One’s work well with the Hue Scenes, whole rooms go on and off easily. However, if I choose to pick one specific light to turn on or off I get: “XXX isn’t responding. Please check network or power...” The lights are all active in the Alexa app and I can turn them on/off from there. Help would be appreciated ?

Really need some help figuring out which way is up here. I want to use my speakers with my AppleTV for watching movies and listening to music. I listened to demo speakers at the store. To be honest, a pair of Play5s may just be enough for my taste, but would like the option for true stereo later on. The AppleTV can connect to the One, Play5, and Beam through AirPlay or I can do the Beam through HDMI ARC. If I if I just get a 5 to start and get a second one later, will they be stereo L/R or just two speakers playing the same thing? If I get the Beam and connect with ARC, will it set up a network that I can then use with non-AirPlay speakers like the Play1?

On certain movie scenes and songs, there is a loud vibration sound from inside the beam. As you look at it, it’s just to the right of the middle. Is this a broken part to the speaker? It has never been moved since I first unwrapped it and put it out on the tv stand.

Had a sonos one linked to my amazon music account controlled using the Alexa voice services for about 15 months and had experienced no problems playing playlists and shuffling music. In the last 3 months or so the sonos one fails to play the second song on a playlist. The music simply finishes at the end of the first song. Within the sonos app I am able to advance to the next song manually. Initially I was able to resolve the problem by relinking the amazon music account and voice services although it drops out every couple of weeks. When I went to relink this evening it has failed to resolve the problem. Whilst I might be able to resolve the problem in the next few days with continued efforts to relink I am not overly impressed with the fact that it keeps dropping out. All devices and apps are up to date. Would welcome any thoughts? Is this a known sonos bug with a fix coming, since it worked for 15months or so it would suggest software upgrade related.

my line in / audio input drops out in the evenings. I run my record player, via its own independent amp, into a ConnectAmp, supported by a Boost. The audio compression is set to compressed. I still get drop-out. It has just started however after an update... any ideas? I may have to go back to cables otherwise, this is no fun.

Has anyone successfully connected an iMac to their Beam? If so, what input/output did you use?

I've been thinking how I would make my Sonos One temporarily portable for use on patio for an hour or two. Has anyone tried a portable battery with an AC outlet like this http://a.co/fVsXngp ? Not sure how well it would work or how long it would last but might be an decent option in a pinch.

Hey all, New to the Sonos community. Not sure how to ask this question. I was recently given a Sonos Connect XP90. Can I only connect this to an amp and to wired speakers, or can i use this to connect to wireless speakers?

Hi I have a Sonos Amp Connect and Sonos5, both are connected by cable to a router. I recently added a Mesh network (TP LINK Deco 5) that is connected to the router and defined a separate Wifi network (with a different name then the one I have on the router). Since I added the Mesh network, my iPhone’s Sonos app can’t find Sonos on the network. My phone is on the new Mesh WiFi network. I used the app to put Sonos on that same new network and then I do see it on the app but after a few ministers the Sonos components switch back to the old WiFi network (maybe it is because it is connected by cable to the original router?). Anyway, I would like Sonos to be connected by cable but still use the new Mesh network. I’m lost.... Hope I was able to define the problem clear enough... Thoughts?

Obviously not an expert on this but struggling with setting up my turntable I bought a project essential III as recommended on sonos site, and having a sonos 1 and two 3’s I also invested in a sonos 5 having been told that I could connect directly without a connect However I can’t get any sound when I connect directly and now a bit of googling seems to suggest I might need a preamp as well? All help gratefully received as this is proving quite a painful and expensive way of playing my old vinyls ! Thanks in advance !

Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!

Hello! I have Sonos system set at home. I have an alarm set to a radio station to play every morning for the whole day and turns of at night. Whenever my internet turns off for different reason (Provider does maintenance), the sonos system starts the sonos Chime (Alarm) for the whole day. How could I turn the chime off, so when I turn off my internet the chime does not go off . Why does the sonos alarm not try to recconect my radio station? Or please make a different option of turning on radion stations by timer. I am really waiting on your answer ASAP because the sonos chime in getting on my nerves by making its noise!

I've just received the new Sonos AMP. Is there a way of bridging the two speaker outputs into 1 channel, for 1 speaker? With wiring (+) terminal from Right channel and (-) terminal from Left channel. So it is working in mono/bridge mode.

Hello, I have a beam connected to the following TV via HDMI (ARC): TCL - 49" Class - LED - 4 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV I can NOT get the visuals to synch with the audio (ie lip synch issues). I have (obviously) tried adjusting the delay under the settings for the Beam on the app, but that only makes it worse. It renders watching tv/movies unwatchable. Anyone else experiencing this/any ideas? Thank you. George

Hi. Just connected my Sonos Beam to my Toshiba 43u6863db via the HDMI ARC. Content via Apple TV HDMI. All working well apart from sound output appears to be in stereo. Settings in Apple TV set to Dolby 5.1. Is this normal or can the Beam accept Dolby sound without additional satellite speakers? Many thanks.

Speech in movies tv are so anoying loud its sounds like broken tweeters you hear the word s like ssss. I have retuned true play few times this dont help.changed treble and speach and clear voice no diffrent Also its on every source. Also the sub level was lover after few weeks that i have turn it up. But after retunning trueplay level is back to normal. What happend after update? My wife say to return the set as she say its so anoying that its irritating her ears. 7957172 Diagnostic

My other sonos one speakers work fine. The speakers having problems worked fine for the last year but now when I say Alexa all it says is “ I am having trouble understanding you right, now please try again later.” And on my Alexa app it shows the speakers not online. I tried deleting it and rediscovering it with no luck - it discovered them but the problem remains. I tried unplugging the speakers and reconnecting them with no luck either. My music plays fine on the speakers and so does my TV. It’s just that Alexa cannot work.

Has Sonos fixed the MLB audio issue for this year?

When is sonos going to make its system accessible to multiple users? It would be much easier to explain to my wife why I am spending thousands on a system if she could also play music when I'm not home???? Any timeline on this?

I just bourght the playbase and I think it is great. I have a problem, my wife.... Not my wife as my wife, but my wife when we are watching tv. She dosent like when the bas is to heavy, so I have to turn down the bas when watching tv and then up again when listening to music. I have two play 1 as surround speakers and that is a problem too, she dosent always fancy that either, but like it when listening to music. I would like for you people at Sonos to consider making two equalizers, one for the Toslink and one for music apps. Also I would like the surroung setting on off to be on the Toslink and music app on off. Also I would like for you to make the app in android so that it can keep my screen on when using the app. Thx Brian