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Best answer by rcdunnii

Removing NASDrive and reinstalling it in Sonos fixed i , plus selecting music from Music Library rather than from NASDrive service works!!!

Thx

6 replies

Airgetlam
Airgetlam
August 19, 2020

Most frequently, this is due to SMB v1 not being on.

Bruce
    Paul A
    Paul A
    Retired Sonos Staff
    August 21, 2020

    Hi @rcdunnii.

    Welcome to the Sonos community and thanks for reaching out to us.

    I would like to ask some questions to better understand how to help.

    • What is the operating system of the computer you are using to set up Nas drive as a music library on the Sonos app?
    • What Nas drive are you using(make and model)?
    • Has this ever worked in the past or this is the first time you are setting up a Nas drive on your Sonos system? (if this worked before what changes happened prior it was still working and the moment it stopped working?
    • Were there any changes in the network? (router, modem, Wifi extenders, repeaters, boosters or mesh system)
    • May I also ask what is the error message on the Sonos app?
    • What issues are we having every time we are adding the Nas drive on the Sonos app?

    The more information and details you provide, the more we can better understand how to help.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

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    rcdunniiAuthorAnswer
    Contributor I
    August 21, 2020

    Removing NASDrive and reinstalling it in Sonos fixed i , plus selecting music from Music Library rather than from NASDrive service works!!!

    Thx

    Paul A
    Paul A
    Retired Sonos Staff
    August 21, 2020

    Hi @rcdunnii.

    Thanks for the update and immediate response.

    I’m glad everything is now working as expected and thank you for sharing the solution on how the issue was fixed so others in the community who may have the same issue would be able to find your solution handy.

    Please let us know if you still have any further questions or concerns you can always create a new topic. We are always here to help.

    Thanks,

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    garybw
    Contributor I
    October 10, 2020

    Most frequently, this is due to SMB v1 not being on.

    I have just installed a Synology DS418 NAS drive and was struggling to get my Sonos system to connect to the music folder. After a lot of web trawling I found this comment. In the File Services section of the Control Panel select Advanced Settings and change the Minimum SMB protocol to SMB1. It was set to SMB2.

    After that … no problem :grinning:

     

      Paul A
      Paul A
      Retired Sonos Staff
      October 11, 2020

      Hi @garybw.

      Welcome to the Sonos community and thanks for sharing your input on this situation and specific NAS drive model. We appreciate it a lot. This thread will serve as a helpful tip to other members of the community who might have the same set up as yours and is looking for answers here in the community. 

      Please do not hesitate to share any additional input or recommendation by reaching out to us or creating a new topic. Here in the community, everyone is always here to help out.

      Thanks,

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