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DrGKI
Contributor I
October 13, 2020
Answered

How to reinstall Sonos 1 S1, because Sonos 2, S2 Su***

  • October 13, 2020
  • 3 replies
  • 618 views

Sonos 2 su***

  • none of my friends who come over can use it now
  • it’s always going out and making me reset or reinstall it
  • there is no longer a MacBook app that works with it that I can find

 

So can I uninstall S2 and reinstall S1?

  • where do I find a S1 app for MacBooks
  • where do I find S2 apps for iPhone/iPad

Thanks!

 

*Moderator Note: Modified in accordance with the community guidelines.*

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Best answer by Smilja

https://support.sonos.com/s/downloads?language=en_US

 

If you are complete on S2 you can’t go back; at least one component on S1 is required for this.

 

Submit a diagnostic and reply here with the confirmation number; a technician will get back to you.

3 replies

John B
October 13, 2020

There is nothing wrong with S2. Contact Sonos Support to resolve your network issues. 

If you have no speakers left on S1 you cannot go back.

Smilja
SmiljaAnswer
October 13, 2020

https://support.sonos.com/s/downloads?language=en_US

 

If you are complete on S2 you can’t go back; at least one component on S1 is required for this.

 

Submit a diagnostic and reply here with the confirmation number; a technician will get back to you.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    controlav
    controlav
    Lead Maestro
    October 14, 2020

    Maybe I should create a rental service? You could rent my Play:5 Gen 1, use that to roll-back an S2-upgraded system, then send me mine back. Factory reset the now-S1 system and you are all good again.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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