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Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

Will be getting ARC next month. Should I upgrade Play:1 to One or SL as surrounds? Since ARC has GA built in do I need surrounds to have GA capability too?

Hi, Alexa accepts command to play tunein on Sonos and acknowledges but then fails to play anything. OK on Echo dot so seems like a Sonos problem. Started happening yesterday. Any suggestions please? Thanks   

It seems like One only supports certain services.  I have MP3 recordings of accompaniment I want to sing with.  How do I do that with Sonos One?

I’ve read a bunch of “fix-it” docs on here but none really with what I’m seeing. I have no issues with my actual speakers playing music. I have 2 Sonos 5, 3 Sonos 1, and HT system. None have problems connecting or playing music. But the app is horrible lately. Every time I go to access the app, the “Rooms” section shows maybe 2 of my speakers, but when I go into “Settings/System” they’re all showing up. So I know it “sees” them. Or maybe not, is “System” connected to my account and not what it sees on the network? When I’m in “Rooms” it only shows a few of them. Then, it takes forever for the app to connect to all of my music sources (i.e. Apple Music, Spotify, Pandora, etc).  As I type, right now I can only see 2 speakers in “Rooms”. When I go to “Settings/System” I can see all my speakers. But I can’t pause the music on the app. I don’t believe it’s an issue with my wifi network (Orbi Mesh network). All speakers are connected wirelessly, but as mentioned above don’t have any issue wi

Hi, I am having real problems with Alexa at the minute, Firstly alexa cant skip songs, I have followed others and deleted the devices out of the alexa app and it fixes it for a day or so then it stops again. I am not sure that doing this every day is a workable solution. Secondly When asking Alexa to play any music it will only play the first song then stop, I have looked for the household setting but deleting a user out of a household seems a bit drastic as we share our prime account etc. Does anyone have any advice?

Hi all, Was watching this interview with a couple folks from Sonos introducing the Arc.    At the 41:37 mark, the Sonos guy mentions that when the Arc is paired with Ones for rear surround, the side firing speakers on the Arc are turned off.   Can anyone confirm this? If so, what is the benefit of doing this (something about increasing sound pressure)?   Thanks!

Can i add the the sonos move as rear speakers as i really do not want any more wires.

This week I have had problems connecting to CNBC on my SONOS system via Tunein.  The CNBC stream will start as expected then drop off after about two minutes.  The Tunein CNBC stream works fine on other devices on the same WIFI.  It appears that the problem is with SONOS.    Is anyone having a similar problem.     Scott   Update:  The CNN Station failed after five minutes.  Now I assume its not just CNBC.

Is it possible to disable the feature of sonosnet that carries non-sonos traffic to an ethernet device connected to a remote speaker? I'll try to explain my setup: In my office, I have my primary router/internet gateway, various computer equipment, and a sonos Play 1, all connected via ethernet. I also have an ethernet cable that runs from the office to the living room, which is on the opposite side of the house. I have several other sonos speakers around the house, connected to the other speakers using SonosNet. In the living room, I have an ethernet switch (connected to the cable from the office) that connects to several devices, including a Sonos Connect, and a second wifi router running in 5GHz-only access point mode. I was experiencing significant latency/poor connectivity on my laptop when connected to the living room access point, and I couldn't figure out why until my wife unplugged the sonos speaker in the office (thinking it wasn't important), which disabled the Sonos in the

When looking at the inventory in my Sonos account I see “modern product” listed. Does this mean these Sonos components are newer and will not be part of the phase out of older products in May 2020?

I wonder if its possible to change this screen to something else? Preferably something more geometric. 

With the release of Sonos S2 app, will Playbase support Dolby Atmos?

I have a Denon AVR 3500H hard wired to a 7.1 Q acoustic system in my lounge. I also have various sonos speakers throughout my house.    if for example I am using the tune in radio through both my Denon and sonos they are out of synch so I have a horrible echo effect when I go from room to room.    My thoughts are to use the Denon as the source and set up several zones on it connecting this to a sonos connect or port. That way my music will be in synch as I go from room to room.    Would this work or is there a better way to do what I’m after?

So, basically, my question is in the topic. Thank you!

Sonos tells me that my Connect 90 will no longer be supported in May.  What Sonos products would be a good replacement  for these?  I have two of them connected to free standing receivers in remote areas of my home. Thanks 

I bought the Beam last year for primarily to get good sound from our main TV a Samsung Q80 75”.  Loved it so far.  I didn’t want to buy the Playbar since it didn’t have the embedded Alexa which I use to play Amazon Music.  I also liked the size because it was only 26”.  I would like to consider replacing the Beam with the Arc. (I will move the Beam to another room).   The problem I am facing is size.  The Arc is 45” length.  You will see from the pics that the Beam fits nicely given the cabinet top and the angle of the TV.  The TV needs to point at an angle to be able to see correctly from the sofa.  (No, can’t move sofa).  I specifically bought this Sanus mount, because the extension arm allowed to get beyond the framing of the cabinet. I am unable to deal with the mounting/unmounting of the TV myself.  I had to hire a couple of guys to do this.  I would prefer not to have to remove it, by hiring people, just to attach a soundbar mount to the TV mount.  I am attaching some pics to sho

I have a beam and 2 Sonos play ones. When watching movies the 2 play ones are very loud I can not hear the dialogue coming from the Center speaker on the one. Can I turn down the volume on the ones only?

I have two Sonos products a Play:5 (gen1) and a Play:1. They are connected to a Netgear Orbi mesh network over wifi. The satellites for this network are wired. I’m controlling from a Samsung galaxy s9+ and a PC (Windows 10)   I repeatedly get the “Connection to Spotify was lost message” when using. Songs will sometimes play, but eventually, the error occurs.   Troubleshooting steps undertaken so far. Checked for wireless interference. The channel is fixed by the router to channel 11 and this is clear of any other networks (checked with a wifi scanner app). On occasion other networks appear in this range, but their signal is weak compared to mine. Fixed the IP addresses of both Sonos devices on the router. In testing, I’ve put both the devices in the same room as one of the wifi satellites and checked they are both connected to this wifi via the router. I have removed the connectivity between Sonos and Spotify on both apps and reinstalled both apps multiple times. I have reset my passwo

Does anyone know of the new Arc will be able to pair with Play 3 speakers as the surrounds? I have a playbar, sub, and (2) play 3s setup on my tv and am hoping I can just replace the playbar and not the surrounds

Can the Sonos AMP generate a phantom center speaker with an “optical” tv signal or is this only possible via HDMI ARC connection?

Will Sonos be providing a template for the ARC Sound Bar that will assist to mounting and locating cabling penetration. I want to accurately position the Sound Bar in front of the Display. The counter top is made of hard Quartzite materials and the penetration will need to be accurate for cable routing. The installers will not have the sound bar in there possession.

iPad using ios 9.3.5 working fine now... don't want to lose it (as I did my desktop running OS 10.6.8 How to stop or block updates that will (UNANNOUNCED) obsolete my hardware? I can not see an off switch on the setting screen in v9.1 controller which INSISTED I UPDATE MY SYSTEM and apparently only updated the SPEAKERS? It was working fine before so why did I need an update?

Hi All, I have bought multiple in ceiling speakers to be build in my newly build house.  But, i was wondering if these speakers are in need of a backbox? I cannot find this online and as far as my knowledge reaches about speakers and the working of it, i would say it is nescessary? Thanks in advance!

I just bought a playbar and sub (gen 2). Now that the Arc and next gen sub are coming out, how long will Sonos continue to support the playbar and gen 2 sub?