New Router - Sonos app on PC can't see system

Forum|Forum|5 years ago
October 19, 2020
11 replies
978 views

I have new router.

The Sonos apps on my iphone and ipad have found my Sonos system, but the controller on my (Windows 10) PC can’t find it.

I’ve tried every option on the support pages, but nothing works. I get to the stage where the light on a unit flashes orange but the nothing happens. I’ve tried this with each unit in turn – the Play:3 the Play:5 and both Connects. I’ve also tried rebooting them all and rebooting the router.

Any suggestions?

Can't Connect to Sonos

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Best answer by LesW

Hi again Rowena

I’VE SOLVED THE PROBLEM.

I thought I should save you the trouble of replying to my last post. I’ll explain what I did in case someone else has the same problem in future.

It all started with my new router. I bought a mesh system - the Eero from Amazon. It works really well and I now have a strong wi-fi signal right throuh my haouse, garage and all the way to the end of the garden. The mesh system is just a wi-fi system and doesn’t incorporate a modem - it requres an ethernet connection into a modem. I’d plugged my PC and someother things directly into the modem, and all worked well.

I’m not sure why I did this, but on a whim just now I tried plugging my PC directly into a spare ethernet connection on the first Eero unit, rather than into the modem. Amazingly the Sonos app on my PC then ‘saw’ my Sonos sytem immediately. It didn’t even go thorough the ‘Connect to an exisiting system’ screen. I have absolutely no idea why this worked - but I thought I’d tell you in case you come up against the same problem with someone else.

Thanks again for all your efforts.

Les

Show previous replies

buzz

Grand Maestro

Note to all: When replacing a router one should shut down EVERYTHING on the network. With respect to SONOS, there is no need to Factory Reset any units because this simply results in much more nonproductive work.

Restart in the following order:

Modem (If any)
Router
Network Switches (if any)
WiFi Access points (if any)
NAS (if any)
Wired SONOS
Wireless SONOS
Everything else

If the WiFi SSID (name) or password has changed, you’ll need to deal with that too. Some WiFi clients will raise a fuss if the access WiFi access point hardware changes. In this case you’ll need to “forget” the old access point and set up the connection again -- even if the credentials are identical.

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