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Nommie
Contributor I
January 27, 2020
Answered

Spotify playlists too long

  • January 27, 2020
  • 15 replies
  • 1395 views

Hi,

 

The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.  

 

For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving the “unable to add songs to queue” message for Spotify playlists that were around 4,000 songs or more.  I can get around the situation by launching the Spotify playlist through the Spotify app and then sending it to Sonos.  That’s more inconvenient compared to the Sonos app, but it works. 

 

However, I also used to enjoy having some of those long playlists be morning or afternoon alarms, but when Sonos loads for an alarm a playlist that is too long, it flips to the chime instead. 

 

Anyhow, did something change in a software update a few months back?  Is there some deep setting I can change somewhere?  Or maybe it’s just me?

 

Thank you.

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    Best answer by

    Hi everyone.

    I hope I can shed a little light on overall limitation information and address the issues that seems to be present here.

    Spotify playlists generally can hold up to: 6.75k tracks. (depending on metadata) Considering the reported playlists seems to be below this threshold, I would like to investigate a little further:

    How many tracks are currently in your queue?

    I would recommend clearing the queue if there stands a considerable amount of tracks. I find this error is most commonly generated by the queue size. 

    If the issue is still present, would you be able to provide me with a diagnostic report of your Sonos system? By providing me with the confirmation in our responses, I will be able to take a look at the system and assess if any specific errors are being generated.

    15 replies

    NommieAuthor
    Contributor I
    January 29, 2020

    Bump...

    Airgetlam
    Airgetlam
    January 29, 2020

    I’m not a Spotify user, so take this with a grain of salt. To my knowledge, nothing has changed in the Sonos software with regard to the size of playlists. I have heard Spotify has been making changes on their side, but that’s hearsay, not factual knowledge. It’s possible that you have been on the borderline for size restraints for a while, as a guess. Try using a smaller playlist and see what happens, that might be instructional. 

    Many of us are hoping that the upcoming changes will impact the size of memory available to store these larger playlists, but that’s also just a guess. We’ll have to see come May, or thereafter. 

    Bruce
    controlav
    controlav
    Lead Maestro
    January 29, 2020

    Spotify is better than Amazon, it has a 500 item limit on its playlists as I recall.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    dgstrat
    Lyricist I
    March 8, 2020

    I’ve been having the exact same problem with a 4000 plus song playlist.   Used to be no problem, now it doesn’t load through the Sonos app.   Possibly a cache issue?   It may have something to do with the 65,0000 song limit

    I’d love to hear from Sonos on this

     

      Anonymous
      Answer
      March 9, 2020

      Hi everyone.

      I hope I can shed a little light on overall limitation information and address the issues that seems to be present here.

      Spotify playlists generally can hold up to: 6.75k tracks. (depending on metadata) Considering the reported playlists seems to be below this threshold, I would like to investigate a little further:

      How many tracks are currently in your queue?

      I would recommend clearing the queue if there stands a considerable amount of tracks. I find this error is most commonly generated by the queue size. 

      If the issue is still present, would you be able to provide me with a diagnostic report of your Sonos system? By providing me with the confirmation in our responses, I will be able to take a look at the system and assess if any specific errors are being generated.

        Bill Zolides
        Lyricist III
        May 14, 2020

        Having the same issue with a Spotify playlist of ~4800 songs.

          Airgetlam
          Airgetlam
          May 14, 2020

          Did you do any of the things recommended in the post immediately before yours?

          Bruce
          Bill Zolides
          Lyricist III
          May 17, 2020

          Did them all, except sending the diagnostics.  I start with an empty queue.  The playlist contains 4896 songs, well below the 6.75K that’s supported. The playlist will load and play through the Spotify app, which is must less flexible.  I get a “unable to add songs to queue” message when attempted via the Sonos app.

          Bill Zolides
          Lyricist III
          May 18, 2020

          Diagnostics sent - confirmation number is: 176251273

          Anonymous
          May 18, 2020

          Hi @Bill Zolides. Thanks for the diagnostic. 

          It actually seems that the diagnostic was corrupted. Would you be able to provide me with another after rebooting your router, modem, and Sonos players?

          The message you have described when using Spotify usually indicates a communication failure between us and the network.

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