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Can i use the sonos trade in offer to get new product and still use that  legacy product the connect amp in my garage or will it no longer work. Thanks

Via the Sonos Controller, I am able to play radio.com stations on my Sonos One speaker, which is configured with Google Assistant Voice support. However, if I say "Hey Google, play 670 The Score on radio.com" it says, "Alright, playing WSCR on radio.com" followed by "Sorry, there was an error for the Kitchen." This has been happening since the implementation. If configured with Alexa instead, it works. This happens with every radio.com station that I've tested.

Hello. I am wondering if anyone knows how to get the Sonos Beam to play the sound from my PS4 Pro while it’s connected to the Philips Hue Play HDMI Sync Box(HSB). My setup is as follows. PS4 Pro connected to HSB. Sonos Beam connected to HSB. HSB connected to the only HDMI ARC port on my Sony XBR900e. As I understand it, the PS4 Pro needs to use the ARC port to get the benefits of HDR so that’s why the HSB is connected there. If I unplug the Sonos Beam from the HSB I get the audio to play from my tv, but once I plug it in, I get no sound.   Any ideas are welcomed! Thank you!  

Hi first off, thanks for a one who can help me in advance.  I have owned a Play 1 for a few years now, and finally want to take the plunge into a full surround sound system home cinema type situation. I have read that for surround sound to work the two, L and R speakers have to be identical. Meaning. Would I need to get two new One and One SL’s for the idea to work?    and the second question is do I need to have a subwoofer for the surround sound system to work? what would I need to get a surround system working with what I already have?     I would love all of the new stuff but as you all know it’s quite expensive and I can’t afford it all right now!    thanks so much for any help as any advice would help.    matt. 

My parents has a Sonos beam that is connected to their LG TV. They have a Apple TV and a blu-ray player that is connected to the TV. The Sonos beam is connected to the TV with optical cable. The Apple TV is used on a daily basis while the blu-ray player is more rarely in use. Sonos beam plays sound from the devices when they use them, but when they are controlling the sound on the Apple TV (with the Apple TV remote) it shows the LG TVs sound controlling, and when sound reaches level 0 it is often still sound (it is like the Sonos beam is in another sound level after it has been used on radio or Spotify). I changed the preferences on the Apple TV from sound output to be Apple TV to be Sonos, and then the sound controlling works perfect, but this automatically changes again after turning off and on the TV once. Any tips on what they can do and still use both Apple TV and their blu-ray player with Sonos-sound?    

Can somebody please help me !?!?   All I want to do is stream from my iPhone 11 Max to my Sonos Play 5 1st Generation.   I’ve tried via Apple Music - failed  I’ve tried from the SONOS App - failed I’ve tried from Apple Homekit App - failed  I’ve tried via Airplay - failed   Is my Play 5 1st generation too old to do this?    I’ve seen lots of articles stating that you can connect 2nd Generation Play 5s   Even a cable from my iPhone into the Play 5 would be acceptable as a last resort if there is such a cable.   Many thanks   AJ    

I just replaced my two Play:1s that I was using for sorround with my playbar, with two Ones Gen 2 because I missed. I tried different things, but I was only able to do either airplay as a group or sorround. Googling a bit told me that it’s either sorround or airplay. Can this really be true?

Hello, I’m considering getting a sub to go with my playbar and play one’s but I live in a semi. My sitting room is joined to my neighbours sitting room although my tv is on the opposite wall. Will I have to keep the volume so low that it’s not worth having a sub or do isolation pads work?   Thanks

I have 2 homes with two separate Sonos systems.  For each of these systems I have them Alexa enabled.  I want the systems to be able to share one Sonos account so they can share an Apple Music subscription.  Upon initial setup in House 2,  I setup the speakers, created a group in Alexa, and everything worked fine.  I went back to House 1, and it will play with the app, but not with Alexa.  When you say, “Alexa, Play Neil Young”, the speaker will say that it’s playing Neil Young, but it does not.  The solution is to disable the Sonos skill in Alexa, and then re-enable it.  Then everything works like normal in House 1, but. . . the Alexa/Sonos linkage stops in House 2.  I went back to House 2, deleted the Sonos skill in Alexa, then re-enabled it and everything works great in House 2, but. . . the Alexa/Sonos linkage stops in House 1.  Any advice on how to get them working properly in both houses?

So I am doing this on the cheap, but it is a rarely used room in my house.  I have a new sonos amp connected to five speakers in the room (yes, it works!) and a roku ultra.  Is there anyway to create a home theatre experience here without having to buy a used receiver of some sort?  HDMI splitter? Ethernet cable?  Optical?  Get an old sonos amp?  Looking for some advice on what might do the trick.  Thanks!

Have just set up a Google Best WiFi mesh in my house to help with dead spots on the virgin media hub 3.0. Are there any advantages to switching my sonos from the virgin network to the new mesh? Thinking of google assistant and home connectivity etc. 

Hi all    Just wondering if anyone  can give me  a heads up on this    .    i have a play 5 (gen 1 )  and was looking to buy a move  and  was just wondering if i could pair it up  with the play 5 while it was in the house ..   

Hello, I can play search and play Spotify, but everything is greyed out on saved Playlists and Albums I have been using Sonos for the last 6 years with Spotify and now i have changed my Spotify to Family. Now everything is greyed out for my playlists and saved albums, but i can still play songs outside of those sections! Any idea what is going on? Thanks!

Hvad har jeg misset, når min one gen2 ikke kan spille uden at være tilsluttet ledning og strøm? Jeg har lige købt den og den har været opladet i 5 timer, men slukker helt når jeg vil bruge den uden strøm.    

I'm attempting to add my iTunes library to Sonos using my Mac. (Following instructions here: https://support.sonos.com/s/article/257 However, it seems like I've run into a snag stemming from how MacOS / iTunes manage the iTunes library and corresponding files. A little about my setup.     audio files stored on an external drive.     i have ~12,400 items in my iTunes library     iTunes Music Library.xml and Music Library files are stored on the drive on which MacOS / iTunes runs Regardless of what import method I use (letting Sonos detect the library, or manually pointing to a location) nothing really gets imported / indexed. What's odd is that Sonos seems to spend a large amount of time running the index but nothing is available via the app once it's complete. (Auto-Detect) My Music Method - Sonos imports playlists, but no audio is playable. Additionally, the playlist entries are all duplicated. The automatic indexing seems to run for quite some time but nothing ever becomes available

Hi folks!    I currently have a playbase as my TV speaker. I recently chose to pick up two used Play 5 Gen 1s for my new larger room I am moving into (24 x 17) as they were the same price as Play 1s.    I am now reading about potential surround issues for the Gen 1 Play 5s, or the only option for them to play the same audio with a delay? Are play 5 surrounds only available for the Gen 2 or is my setup feasible at al!    If so, would the best option here would be to sell my play 5s and go for two Play 1s instead (and maybe a sub in the future)? Would this be sufficient to fill the room? (50% TV / 50% Music)   Thanks All! 

Hi, does anyone know if 8D music plays through Sonos speakers? If not will this potentially be part of the S2 release in June? Or is it a case that 8D only works with headphones? Thanks

Does Sonos App support Apple Smart Playlist?

I have been using 2 Play 5’s (gen 1) as a stereo pair for a couple of years without problem. The other day, one speaker seemed to ‘disappear’ from the system. I have tried a set-up, both through the app and via an ethernet cable and router, but with no joy. One speaker still works fine, but the one that ‘disappeared’ doesn’t. On the top, the button that looks like a speaker with a forward slash through it is constantly flashing….Help please|    

I changed my wifi password, simple enough, this happens all the time so you would think that Sonos would make ti easy to reconnect, but nope. 2 hours of my life I will never get back because your system is a failure for connect after a simple change. I have tried everything. I have tried to turn everything off and back on. Tried to plug in with an Ether net cord. Followed every set up step, read on here to try other things, and NOTHING. It just won’t connect. I really don’t know what else to do at this point. Please help. Why won’t it find sonos?! I have connect to the temp wifi and still nothing. And as soon as I unplug form the ethernet it goes away. 

Does a Sonos stereo pair have the ability to change the balance of left and right volume?  Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume.  Likely because one speaker is further away from center.  This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make?  Or are they all the same volume output?   Thanks. 

Hi is there a way to stream audio that is playing on my MAC, Ipad or Android device to Sonos - if Sonos doesn’t support the music services (EG: Soundcloud private links or Instagram Live) there is not easy way to play it through your Sonos system - seems like a much needed product feature.

Is there any advantage to using 2 Sonos Ones instead of 2 Sonos One SLs to pair with a Sonos Beam? I realize the Sonos One has Alexa voice support, but I also read where that is automatically disabled when the Sonos One is paired with the Sonos Beam. Other than perhaps using the Sonos One is another room someday, is there really any advantage vs. the Sonos One SL in my current setup?

How do I change the wake word on my new Sonos Beam?

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos