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petwebContributor I
asked in Advanced setups
problem with spotify family account

How do i setup Sonos with Spotify for my family? I need to be able to switch Spotify user in sonos.  If I play Spotify on my mobile phone but my family want to play Spotify on our sonos ther is a conflict. We are using a Spotify family account.   

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hammy_1Avid Contributor I
asked in Controllers and Music services
Hardware volume controls

I am running 10.6 on iOS13.3 on an iPhone 11 Pro Max and can’t use the hardware buttons to control the volume in the Sonos app. I have checked that the hardware volume control is on (also toggled it on and off) and restarted the app but had no luck. I have read somewhere that the lock screen controls going missing is because of Apple protecting AirPlay 2 functionality but is this related? None of my speakers have AirPlay 2 functionality, I just have a 3rd gen Apple TV on the network.   I literally have to use the volume slider in the app to adjust the volume of the system or use the physical buttons on each speaker.   Has anyone else noticed this or found a solution?   Thanks for any support provided!

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Airgetlam
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Sarah MarieContributor I
asked in Advanced setups
Can Sonos work with a verizon mobile hotspot jetpack?

I use a verizon mobile hotspot to provide wireless internet in my office, for my ipad, macbook, etc. There is no router, so will I be able to hook up the speakers. I'd like to know before committing to a purchase. I have 2 small rooms I need speakers for.

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k9kids
k9kidsTrending Lyricist I
asked in Controllers and Music services
CR200 controller trouble

After working with Sonos support I was told my CR200 controllers will no longer function with the latest software update. One of the best products I used on a daily basis. I’m pissed to say the least.  I look at it as sheer laziness on Sonos’ part not to update a marvelous product.  

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106rallye
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BadderbingContributor I
asked in Home theater
Sonos Beam setup with 4k projector

I have a Sonos beam with 2 Play 1’s as rears in my minimalistic lounge setup. I have just purchased a 4K projector and I’m having a hell of a time getting it to connect to the Beam. No optical out on the projector. I would like to connect multiple inputs, Apple TV, PS4 and Sky Q. Does anyone actually have similar setup to offer advice on HDMI splitters etc?

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AjTrek1
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Luc717Contributor I
asked in Amazon Alexa and Sonos
Sonos One, Echo Dot & Group Ducking

Hello. I’ve been having an issue with my Sonos One and Alexa setup which I think is an error but have discussed with Sonos Support and they say it’s not, but this looks to me to contradict the website. Looking for some more opinions/experiences! I have an Echo Dot and a Sonos One in my living room. I have added both devices to one Alexa group. I have the Sonos microphone turned off and use the Echo Dot for speech input as I prefer the visual response of the light ring. The Sonos One is the preferred speaker for the group and that aspect of the setup works well. All Alexa devices in my household are in Alexa groups. The problem I have is that when I’m playing music on the Sonos (via Alexa or via AirPlay), when I speak to the Echo Dot, the music for the group doesn’t duck. I believe this to be an error for two reasons: [list=1] [*]The widely reported whole home ducking issue has been resolved by Sonos and is meant to be fixed by putting your Alexa devices in groups so that only tha

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xlcooljContributor II
asked in Controllers and Music services
Spotify Premium to Amazon HD or other HD Music service, Worth it?

Having been a Premium Spotify user since 2012, there now more HD music services avaliable. Is it worth leaving Spotify for one of other services. Is sound quality much better? App intergration etc.   What are peoples thoughts?

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Stanley_4
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Simon999Contributor I
asked in Controllers and Music services
Added TP-Link Deco mesh network and cannot get Sonos to work?

I’m as confused as hell!! I had WiFi issues so I have just added TP_Link Deco P9 mesh network. I have 2 PCs hard wired to my Virgin Hub 3.0 Broadband router and sonos works fine. I changed all the Wifi devices including mobile phones to the NEW Wifi network name and password.  Now the SONOS android app only picks up ONE of my 11 Sonos speakers.  I tried everything. I even tried to revert to my old network name and password but I only got one option to do this. THis is offered only when no network is detected ? I cannot find anything in the android app to change the network or password? The confusion is that I now have 2 networks…. A wired one and a wireless network covering the entire property. I use the wired network 90% of the time while my family use the Wifi Only.  Please HELP!!

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noxdigitalContributor I
asked in Google Assistant and Sonos
Talk to headspace through Google Assistant

Hi, I would like to talk to Google Assistant like I do on my Google home mini. For example, to meditate I use Headspace. But the "talk to headspace” command does not work. Is there a way I could tackle this?

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Edward R
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adoderoContributor I
asked in Home theater
Loud Short Buzz Coming from Beam after TV is turned off

Just bought a Beam & LG C8 TV, so far they are both working beautifully with the exception of the loud noise I'm getting once I turn the TV off. It's very inconsistent, sometimes it happens 10 - 60 seconds after the TV is turned off other times not at all. I'm connecting the beam through the HDMI ARC port and using the supplied HDMI cable provided by Sonos. This doesn't happen with the built in TV speakers. Anyone experiencing anything similar?

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Ken_Griffiths
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JohnMcC69Contributor I
asked in Speakers
Connecting Sonos One(s) to Apple TV using Airplay2

Hi all, sorry if this has come up before. I’m trying to get my Sonos ones to connect via airplay to my Apple TV 4K. It finds them ok, however everytime I try to connect it fails. Does anybody have any help as to if I’m missing something somewhere. How can I be sure the Sonos ones are actually AirPlay 2   thanks

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Ryan S
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VVV1Contributor I
asked in Speakers
Speakers Not Playing

My Sonos app indicates the music is playing but no sound out of speakers. My wife recently used her IPad to play speakers - she’s on a trip with the IPad and speakers haven’t worked since. I’ve unplugged router and speakers and hasn’t fixed the issue.

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Airgetlam
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saptarshi.dsgContributor I
asked in Home theater
Is Sonos Beam Dual Voltage?

I recently purchased a Sonos Beam Shadow Edition from Costco. The bottom of the speaker says the following with respect to Voltage and current --> 100-240 V 50/60 Hz 2.5 A. The Speaker came with just a Plug and no bulky Power adapter unlike other speakers that I have. In future , I will be taking this to India and in India we have 220-240V 50 Hz voltage. So my question is can I use the same plug that came in the box for the speaker or do I need to get a Power adapter from Sonos to use in India? Or a simple plug converter will work?

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Airgetlam
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MRKrigelContributor I
asked in Google Assistant and Sonos
cannot specify which music service to Google use on Sonos

If I ask Google home to play a specific genre of music on Sonos, it always says that Google Play Music isn't connected to Sonos,  which is true, though Pandora, Amazon music,iHeart radio, etc are. If I tell Google to turn on Sonos, it plays whatever genre of music on whatever service was last listened to. I don't seem to be able to specify which service to use. Is there a way of specifying a default music service for Google to use on Sonos? Is there a way if specifying which service to use?

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Mono1Contributor I
asked in Amazon Alexa and Sonos
Sonos appears offline on the Alexa app

Hi Guys Hoping you can help, I bought a Sonos 1 and when I'm trying to set up Alex the Sonos Item appears offline. I've tried disabling the skill, re-booting the Sonos, turning on and off and nothing seems to work. I'm quite disappointed to be honest, so much work and frustration for such an expensive item. Thanks.

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JTonIndyContributor I
asked in Google Assistant and Sonos
Can Google Assistant play music from Sonos Music Library or Sonos Playlist or Sonos Queue?

I would like to be able to turn on music on my sonos speakers using Google Assistant. However, it can only play from Pandora. I can’t figure out how to play from the Sonos Music Library, or a Sonos Playlist.    Is there a way to do this?

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LeaninglionContributor I
asked in What to get
Does One SL require internet access?

I understand internet access is required for setup. Is a connection required to play via AirPlay once setup is complete? I’m looking to gift this to my parents who do not have Wifi. 

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Airgetlam
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R J AltContributor I
asked in Speakers
Connecting tv to speakers

how do I get my tv hooked to speakers?

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Ken_Griffiths
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anthonyrContributor I
asked in Advanced setups
SONOS + CONNECT + Sennheiser HDR 175 Headphones - Sound Fades Out / In

Hi All, As the title says I have my Sennheiser HDR 175 Headphones in a “group” with my PlayBar + Play:3 (L+R) + Sub and connected to my SONOS via CONNECT (through the Optical output). The issue I have is the headphone audio fading in / out every few minutes. This happens across all audio inputs i.e. TV, BluRay, Netflix, content streamed through web browser etc. I have tried all three Surround settings on the HDR’s (off, low and high) but with no success. Anyone have any ideas what the issue could be? Many thanks,

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Ryan S
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pandoraContributor I
asked in Home theater
bluetooth headphones

Hello. I have just bought a Beam for my Samsung Q70 tv. Without the Beam my husband can use his Bluetooth headphones at the same time as the TV speaker which is ideal for our situation. With the Beam this is impossible as stated elsewhere in previous topics. My question is can I use the optical output from the TV with an adapter to connect his old headphones, (Sennheiser RS120, which have a RCA jack connector) at the same time as the HDMI Arc to the Beam. The problem being that even with voice enhancement on the Beam he still has trouble distinguishing voices at times and it would be useful at night when he stays up later than me. I can buy an adapter and try it anyway, then return the adapter if it doesn’t work, but I just wondered if anyone has already tried this? Thanks

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nicfContributor I
asked in Amazon Alexa and Sonos
Alexa says Spotify needs to be linked, but it is already linked.

I have a Sonos One. I recently moved it to another plug socket in the same room and, ever since I moved it, Alexa has become unable to play music via Spotify. When asked to play music from Spotify, Alexa says [i]"To play Spotify, link your premium account first using the Alexa app."[/i] In the Alexa App > Settings > Music Services, Spotify is already linked to my account (which is a premium account). Although Alexa has become unable to connect to Spotify, I can still get Spotify music to play through the Sonos One speaker via the Spotify App. Things I've tried: [list] [*]I've tried unlinking and relinking my Spotify account in the Alexa app. [*]I've tried removing Alexa entirely from the Sonos One and re-adding it. [*]I've tried removing the Sonos skill from Alexa and re-adding the skill. [/list] Does anyone have any idea what's going on here and/or what I can do to sort it out? Thanks!

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Ryan365Contributor II
asked in Google Assistant and Sonos
Only one Mic works on a stereo pair of ones with Google assistant?

Is this normal? If so this is awful. It's exactly why I've never been able to use them for surround sound with the beam and alexa. My room is very long, now I have to shout all the way across when I'm at the other end of the room.

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Club ChapinContributor III
asked in Controllers and Music services
How to Turn Off Wifi on wired players?

How do i turn off wifi on hard wired players? This thread indicates it is in the controller.  I’m sure I’ve seen it there before, but cannot find it. https://en.community.sonos.com/controllers-software-228995/disabling-wifi-6814228  These article indicates the same: https://support.sonos.com/s/article/3684?language=en_US  When I try: https://bsteiner.info/articles/disabling-sonos-wifi “To disable the WiFi link start by issuing the following HTTP request: http://<sonos_ip>:1400/wifictrl?wifi=off You should get the following answer: wifictrl request succeeded HTTP 200 OK You can also check that the link has indeed been disabled by going back to the status page. The 'ath0' entry should not be present anymore. The setting is not persistent, so if you happen to be unable to connect to your player after disabling the WiFi you can undo the change by power cycling the player. If you want to disable the WiFi link for good, simply issue the following http request: http://<sonos_ip>:1

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EiretContributor II
asked in Components and Architectural
Sonos Port

Is it possible to use two Sonos Port in the same network? Can i install a network cable into the wireless routers lan port from one Sonos Port (1) and install a network cable from Sonos Port (1) to the other Sonos Port (2) lan port? I want to connect two coaxial digital out into tow different dac?

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JosherzContributor I
asked in Home theater
Connecting to Beam, Surrounds, and Sub to LG OLED E9

Recently purchased this TV: LG OLED55E9PU E9 Series OLED TV (2019)   I can’t figure out how to play surround sound from the TV.  Surround sound from my Beam, 2 Sonos One’s, and Sub work when using AirPlay but audio for surround speakers and sub drops when playing from the TV.    Links to videos or walk-thrus would be much appreciated.    thanks! 

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Airgetlam
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