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Alexa controls my Sonos speakers for music just fine.   But when I turn off music and turn on the TV through my Sonos speaker, Alexa will not control the volume.   I CAN control the TV and music volume through the Sonos app.   Not sure what happened as Alexa WAS controlling the TV volume just fine but I can’t figure out what may have happened to have Alexa no longer able to control the TV volume of my Sonos speaker yet is works on music just fine.  

Hi! have just got my Sonos One and have downloaded the app. Not a fan really as I can’t seem to be able to play my iTunes playlist from my phone? Also I have lists on my YouTube account and they won’t play either as there isn’t an “app” to support this help!!

Hello, finally got the hdfury arcana for eArc problem now I'm getting Atmos and very happy with it. However when I play Xbox I'm getting about a half a second delay. Hdfury is connected to my Apple TV 4k so I'm not sure what to do here. Samsung QN65Q7FAM is the tv. And is on Game mode.

Hi, I realise this has been asked before but j can only find years old threads relating to it. Do my plays on spotify via sonos feed back to Spotify and therefore count towards daily and discovery playlists? For clarity I am browsing via the sonos app. (I know they never used to, hoping this has changed!) Thanks,

I just got an Amazon cube and there is no place to run an optical cord to my ARC.  Currently I run the optical cord from my fire TV to my ARC and HDMI from fire tv to my projector across the room.  (We don’t have a TV).  The cube only has one HDMI spot, which I need to run to my projector (under the carpets and behind our couch.). What to do?  How do I get sound from the Cube to the ARC? 

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?

Hi there im using a note 20 and im trying to cast YouTube videos from my phone to my sonos 1. Unfortunately I cannot do that only thing that works for now is spotify. I would like to watch Netflix and YouTube on my phone and listen to it on my Sonos is that possible ? Please help me out

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

My line-in connection on my Play 5 is not working. I’ve tried everything from making sure cables are secure, different sources, different levels, etc and still no sound at all from the line-in connection.

For the past year or so, I have been using the symphonysk to act as a bridge allowing me to “Airplay” from apple tv to my sonos connect (series 1, not airplay 2 compatible) - This has worked great, until recently. I don’t know if it was the latest apple tv update or latest Sonos update, but now the symphonysk does not show up as an audio output option on the apple tv. What to do? I tried resetting the apple tv to its factory settings, but still no luck, so I’m guessing it’s on the sonos side. Any help would be appreciated

Any idea? We’ve been deafened! Have managed to at least limit volume in the room so we won’t lose our hearing but need to be able to control volume. Any ideas very welcome

Bonjour, Mon salon possede 4 arrivées d’enceintes dans les coins de mur (en hauteur ≈ environ 2m50 de haut).Est il possible d’alimenter les 4 enceintes passives avec le système sonos amp (Mes enceintes font 50w/8ohms)  sans risquer bien sur, d’abimer l’ampli ?  

This app has worked fine but now it won’t connect to wifi. All other devices in the house are working fine. I've already tried rebooting the modem and router. my diagnostics number is 1907488341.  Thank you for your help!

Hi all, help please! I have a Play Bar, Sub, and 2 x Ones (Gen 2). My play bar and sub are connected to my Samsung QLED. My ones were connected via wifi. Happy days. I could also use Amazon Music and Alexa with it.  Now, I have a new router; a 3 Broadband Router (Huawie)  much faster than Sky. A breeze I thought to reconnect everything as it was. Well, it hasn’t gone according to plan! Only the play bar is working (I suspect only because it’s p,ugh Ed directly into the TV)  I cannot get the sub nor the ones to connect to the new router even with the Ethernet cable. Clearly I’m doing something wrong but I’ve followed the advice to the letter and still nothing. Any advice please?

I have two play 1 speakers, first gen. I recently installed a boost to my system as one was continuously dropping out. I have connect one with an ethernet directly to the boost in the hope it will sure things up even more and they’re in a stereo pair but one refuses to move onto the boost network and is still showing WM:1 instead of VM:0 like the boost and the speaker wired to it. Has anyone got any suggestions?

I upgraded to Sonos2 This made the link to my iMac music library redundant.I’m trying to reconnect it I have discovered there isn’t a Sonos App anymore for the iMac so I’m lost I’m running High Sierra 10.13.6 and can’t update software unless I buy a new iMac which isn’t an option.any help ... please   

Hi folks, I’ve recently purchased  a pair of Sonos Five (white) speakers, and I need to mount one to a wall. I’ve been searching the internet, and struggling to find brackets to hold them vertically. I’m based in the UK, so looking for a UK based retailer. Has anyone got any pointers on where to try?Thanking you in advance 

Hi i’ve just connected my Move to google assistant. When i ask google to play something it accepts the command and repeats it back (like ‘ok playing XXXX from spotify’) but then it says something like ‘can’t play because sonos and assistant are not linked to same spotify account’). So then i have reset all my spotify accounts so that sonos and google assistant link to the same spotify account, but it still gives same error message. I fully de-authorised them and re-authorised spotify, removed and re-added google assistant, and tried again - but still same error message. Any ideas?

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

Playing songs on my computer continues to be a really weak spot with SONOS. The issue is compounded in that later -- like today, the next day -- as soon as I open SONOS on my Samsung it starts a string of “I can’t play that” that goes on and on, literally blocking my use of the phone. I wasn’t even going to play songs off the computer when I started this morning! the best I can tell it’s never the same songs .. it’s just like random. 

Hi , i am selling 80% of my sonos system and buying up grades. Do i need to factory reset each speaker before i sell ?  and more importantly, how do it do for each product? I presume the procedure is the same for all products?I’m selling play1’s , playbar, play5 gen1’smany thanks, Chris. 

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

Hello,  I recently chose to upgrade a product with Sonos Upgrade Program (https://www.sonos.com/myaccount/user/offers/upgrade/. However, now I don’t intend to upgrade and want to sell the Playbar to someone else.  Is there an issue with the fact that is marked as ‘Upgraded’ if I remove it from my account and give it to someone else?  Is there a way to ‘undo’ the upgrade?  Thanks.

HiI have a blaupunkt TV and I have synced my remote with my Beam but I dont know how to disable my TV speakers? 

I see a few reviews are out now and a few customers even have their new Sonos Arcs. I know people are constantly asking about specific TVs and Atmos compatibility and I hate to add to the pile but has there been any word of Atmos support on recent Sony TVs that only have arc and not eArc?   I have a Sony A8F OLED and I’m hoping Apple TV 4K will pass atmos through   thanks for any help