I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app.
Best answer by Rowena B.View original
Thank you for reaching out to us, and welcome to the Sonos community. We appreciate you for letting us know about your concern and I’d be happy to help you out.
I'd like to ask questions to isolate the issue.
Please submit a diagnostic report of your Sonos system for us to check why you’re not getting audio from your four speakers. Just include the confirmation number in your response. If you have any questions about this, please let us know. We’ll wait for your reply.
I have a Samsung UN55KS8000F
yes auto play is selected
In sonos app it shows it connected to TV but will not play sound
tv is selected to sonos as sound output and not the tv
Diagnostic number is: 356074418
@Swidman, thanks for your quick response and for submitting the diagnostic.
Based on the report, there's an audio dropout in your due to sync errors detected in your Sonos system and your Samsung TV is not sending a signal to your Sonos Beam.
Let me suggest the next troubleshooting and see if it works for you.
Let us know how you get on with the advice above and run another diagnostic report. We'll wait for your reply.