Website shows unused devices - app doesn't

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A small niggle, but I wanted to check I had registered my new Sonos One and looked on the website. The website shows my old system, a play one setup that I have now sold and replaced. However, the app on my phone is correct - shows the new system.

I cant see how to change the info on the website. I would like it to be correct, just in case I have any warranty issues.

What am I doing wrong?

Many Thanks

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AirgetlamAnswer

That web page you’re looking at is “devices that I’ve registered to my account over time, and has not subsequently been registered to anyone else”. It is not a “this is what I’m using right now” database at all.

Bruce

J

John B

Hi. The only thing you are doing wrong is caring about it. Units registered to you will stay in your account until a new owner adds them to their system.

This has no practical implications and certainly has no bearing on warranties.

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LotusgirlAuthor

Contributor I

Hi. The only thing you are doing wrong is caring about it. Units registered to you will stay in your account until a new owner adds them to their system.

This has no practical implications and certainly has no bearing on warranties.

Hmmm a dash of lockdown crazy maybe? Thanks for replying!

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AirgetlamAnswer

That web page you’re looking at is “devices that I’ve registered to my account over time, and has not subsequently been registered to anyone else”. It is not a “this is what I’m using right now” database at all.

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Bruce

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