one sl sonos regularly disconnect from surround. composition: beam, sub and two one sl. When it is happening i have to restart all one sl and reconnect them.
it also very difficult to connect the one sl to the beam. It takes a lot of time.
i buy them 2 weeks ago and surround was working two days.
I see this is a problem that has been around for a long time.
my mobile is an iPhone 12 pro max and the router is a Netgear Orbi RbK 23
when can we hope a solution ?
Best answer by Airgetlam
It sounds like a local network issue. Have you reviewed the wifi interference FAQ?
I would also recommend that you submit a system diagnostic within 10 minutes of experiencing a disconnect, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
It sounds like a local network issue. Have you reviewed the wifi interference FAQ?
I would also recommend that you submit a system diagnostic within 10 minutes of experiencing a disconnect, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
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