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Patrick v
Contributor I
January 11, 2021
Answered

Sonos One surround connection falls out from Sonos Beam

one sl sonos regularly disconnect from surround.  composition: beam, sub and two one sl. When it is happening i have to restart all  one sl and reconnect them. 
it also very difficult to connect the one sl to the beam. It takes a lot of time. 

i buy them 2 weeks ago and surround was working two days. 
I see this is a problem that has been around for a long time.
my mobile is an iPhone 12 pro max and the router is a Netgear Orbi RbK 23  

when can we hope a solution ? 

 

 

 

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Airgetlam
AirgetlamAnswer
January 11, 2021

It sounds like a local network issue. Have you reviewed the wifi interference FAQ?

I would also recommend that you submit a system diagnostic within 10 minutes of experiencing a disconnect, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

Bruce
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1 reply

Airgetlam
AirgetlamAnswer
January 11, 2021

It sounds like a local network issue. Have you reviewed the wifi interference FAQ?

I would also recommend that you submit a system diagnostic within 10 minutes of experiencing a disconnect, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

Bruce
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