Apple music library not updating in Sonos app

Yes, I have this too. It has been 3-4 days. I have tried to reauthorise, but this does not work.

I have removed my Apple Music account from Sonos, and reinstalled. As well as reauthorized my Apple Music account in Sonos. I’ve even removed the music from my Apple Music library and re-added it, to maybe trigger a refresh in Sonos. None have worked. 

So many problems with the Sonos app.

Hi folks, thank you for reaching us to the Sonos community, and appreciate you for bringing this concern to us. Let me help you with this.

We apologize for the inconvenience and appreciate the patience and understanding. This issue has been reported to Apple but we don't have any further information to share. It may look like that this is a Sonos issue but the cause is an Apple's end (Apple pushes what is displayed on Sonos). We recommend contacting Apple support to further assist you with this.

Try to search for a particular album within Apple Music > My Music on Sonos app. You should be able to see the album in your library and play it.

Please feel free to reach out in the future if you have any other questions. You're always welcome here.

Thanks Rowena, but that is not correct. None of the individual tracks that I have added to My Library in Apple Music are appearing anywhere, in My Music or elsewhere.

They are, however, appearing in the Apple Music application on my iPhone.

I don’t really understand why you are suggesting the problem is with Apple? Is the suggestion that the Apple API has retained a point in time version of my library that it is supplying to Sonos?

As you’ll appreciate, I’ve spent invested a great deal in my various Sonos devices, not being able to access the new music I add is highly significant, and being referred to Apple support isn’t the right answer here. How do I escalate this within Sonos please?

Hi @Billy73, thank you for your response. We appreciate you for sharing your feedback. We’re sorry your experience didn’t match your expectations.

We really appreciate the time and effort you've spent in resolving this issue, it would be best for you to continue working with us over the phone to expedite the process. I recommend contacting our Sonos Customer Care support to perform further troubleshooting and to do some tests on the Sonos app with Apple Music service to isolate the issue to provide the best option for you.

If you have any questions about this. We and the community are always here to help.

Apple provide all the content for their service to the Sonos app via their SMAPI endpoint. Sonos do not magically have access to your music database that is held on the Apple servers, only Apple do. Whatever your problem is (sounds like a caching error to me), it is Apple’s problem to fix.

Still have the problem here. Spoke to Apple support for 30 minutes and they weren’t seeing any problems on their end.

@Rowena B. looks like it’s on you guys

Hi @lomango, thank you for your response and for sharing your feedback with us. We really appreciate the time and effort you've spent on this, it would be best for you to continue working with us over the phone to expedite the process. I recommend contacting our Sonos Customer Care support to perform further troubleshooting and to do some tests on the Sonos app with Apple Music service to isolate the issue to provide the best option for you. If you have any questions about this. We and the community are always here to help.

What’s weird is that this suddenly started working again for me - and then stopped again! For three days, the Recently Added list for my Apple Music stopped adding any further albums on Sonos, no matter what radical measures I took. And then new album additions started reappearing, totally out of the blue. After another day they then stopped updating again, so no further additions appeared. It’s all very odd. To be honest, I’m getting around the issue for now by just playing my Apple Music to Sonos via the Sonos devices I own that have AirPlay, then grouping these if necessary with those that don’t. It’s not ideal, and it shouldn’t have to be this way, but if I know the Recently Added list will eventually update itself when it feels in the mood then I guess I can live with it in the short term.