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Hi,I’ve just bought a new Sonos Beam and it’s having trouble playing music from my Spotify account. I’m getting error messages including “The connection to Spotify was lost” from the Sonos app, while the Spotify app struggles to connect to my Sonos speaker when I try to change the playback device to the speaker. Sometimes it works and then quickly disconnects, other times it struggles to connect in the first place.  I’m using the Beam over WiFi because an Ethernet connection isn’t practical. I have it connected to a Netgear Orbi mesh WiFi router which itself is hardwired to a DrayTek Vigor130 modem.  Alternative music services like TuneIn seem to work flawlessly.  Any idea what the problem is here?

Hello,I have two Play:1 that don’t want to play anymore since this morning. Until then they worked fine. One is in the kitchen, the other one in a bedroom.I made a Diagnostic #567346148.Thanks,Francis 

I have an 65" LG OLED CX that I want to pair with a Sonos arc and sub, and I was contemplating getting the in ceiling set for the left and right rears. The question is if I do get the amp and the in ceiling speakers do I have to plug the HDMI eARC into the arc or the amp or do I need to plug both in? Cheers 

Having an ongoing issue that is not allowing me to use any services on app. The app indicates that speakers need to be Linked to Account - See Error messages attached. Need help addressing. Do not want to do factory reset unless advised. After clicking to see 4 issues I am prompted to “Link Products” including (2) play1 sound bar & sub. After attempt, receive another error message indicating “Set Up Problems”.Connection & time settings are fine. Audio playback is perfect. I have no access to app functions. This sometimes includes options such as TruPlay. This issue occurred after moving into new home.   

I have a play 5 gen 1 that bought a while back. The problem is that it wont turn on, which means that i cant reset it to factory settings. Is it still possible for me to use the trade up on this device even if its still connected to the sellers account?

Helloonce the play 3 are soothed in stereo to use as suround, can I still listen to them individually if I wish?  or do we have to unpair them each time?Thanks

Right now I don’t have a receiver or turnable, but want to establish a sonos system that could double as a sound bar for the TV and support a line in music source from a turntable.  If I purchased the Pro-Ject T1 Phono SB Turntable (with the pre-amp), connected to a Sonos Port, and a Beam -- would that accomplish what I want.  Or would I need to purchase say a Sonos Five for the turntable, and then the Beam for the TV?  Thanks.

The microphone feature is not working on my new move.  Any idea how to fix?

I have had my move for over six months and today for the first time attempted to use it while out of its cradle. I was shocked to find it at zero percent. Hours later, and with the app showing it is charging but still at 0%, I also noted the flashing red lights. I have sent in diagnostics and read all the other topics related to this. It is a weekend evening so I won’t be able to call until daytime tomorrow. What to do?  Diagnostic confirmation number is 1770445785

How can I tell if my connects are gen. 1 or 2 (I have 4)?

Since updating my iPad to the latest v11.2.3 of the S1 app, the app no longer finds my Sonos system - Sonos bridge and gen 1 play 5s My iPhone running v11.2.2 of the app works fine, so the Sonos system is working fine. Initially the app did not find the system soI uninstalled and reinstalled the app. With the latest app freshly installed on the iPad .. it does not find the existing system … nor, when signing in can I “create a new system” when trying to “pair” it with either the bridge or a speaker directly. The app does not let me progress beyond either of those steps.  I have rebooted the bridge also. Any ideas as to how I can get this iPad S1 app working again would be appreciated.

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

I have re-authorized Amazon Prime music on the Sonos app on my iPhone X multiple times this morning, and when attempting to play any station or playlist the following message pops-up on my iPhone screen for about 2 seconds and then disappears:“Requested operation failed. Please try again.” I cannot get anything to play from Amazon Prime Music through the Sonos app this morning. I have used this for 2+ years with Amazon Prime Music without any problems.  I can access Amazon Prime Music directly through the Amazon Prime Music app on my phone, but through Sonos nothing will play. 

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

I just updated to the “new” Sonos app and updated my speakers.  However I noticed that whenever I do a search now it doesn’t show the music files on my device.  Is that expected?  The old app used to search both my Music Library and my device’s music files.  Did Sonos really take away the ability to play files off your device?  If so that seems like something that should have been clearly identified before asking Users to upgrade.

just bought a SONOS Move. Initially concerned that when I took it outside it wouldn’t see my Wi-fi. I hadn’t appreciated it doesn’t support sonosnet. Luckily this isn’t an issue so long a# I set it up on the 2.4Ghz network.  The real issue I hadn’t thought of is my controllers (iPad and iPhone) struggle to control the sonos system as the Wi-fi signal is poor.  I’ve read loads of questions and answers around using Wi-fi extenders with sonos, mostly concluding buy a sonos bridge (I’ve 2) or a sonos boost. None though about getting the controller working. Obviously sonosnet is invisible to the controllers. So, is there a Wi-fi extender that will work, should it be set up as an AP (probably not as this creates a subnet) or configure as pass through?

Wondering if 2 5’s work horizontally for a stereo setup with sub?

Hi,I have a beam & a couple of play:1’s running of a Hisense TV & its great, but watching TV especially catch up, I have to turn it up to 20+.Netflix would be about 8-10 maybe. Any ideas? I have done the unplug & turn everything off & reconnect. My app said Stereo PCM 2.0 for the beam at the time  Cheers

I am running SonosNet and has a Boost hardwired to my router. To my understanding, the Boost creates a mesh network (together with all the speakers - I have speakers in 4 rooms).In the most remote room, the connection is poor with some dropouts. Would yet another Boost half way between the remote room and the existing Boost help?The new Boost cannot be hardwired.

I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play.  I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed.  Please try again.”  The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues.  I have submitted a diagnostic report - 2135087960

We have our player attached to the bottom of out tv. It is in good working order. It seems as tho we have a hard time hearing people talking while watching tv in the evenings. Our playbar is set up in a huge room with 13 ft ceilings, hardwood floors and only leather furniture. It is open to our kitchen as well. Wondering what additional system would be good to add to get a better sound?

I have had intermittent problems with my Sonos system in the 4+ years I’ve had speakers, but a re-boot has always seemed to solve the issue.  However, when I tried to listen to Amazon Music today it simply won’t work, no matter what I’ve tried.  Re-booted, tried removing Amazon Music then adding again.  Other services (Pandora) seem to be working fine.  Please help!

I have 2 moves assuming I could use/pair them Both with Bluetooth. I have an I phone.Any plans to make this possible?

I have 8 Sonos players in my house (all Controller 2). Everything has been perfect for many months. However, things have been acting strange the last week or so. A couple of players will show in some controllers and not others. I can ask Alexa to play from that player, and it works without any interruption. The player will show up after reboot, but then drop off a few minutes later. I tried many reboots, then I did the nuclear option -- unplugged all 8 players, rebooted my router, plugged everything in one at a time. Even did a factory reset on a couple of the players that drop off the most. Same issue…I confirmed with my router (Unifi USG) that the players all have a reserved IP and their signal is > 95%. I’m using wireless all around. There is little noise in my area.Other strange on is that some controllers will show all, others will show all but one player, still others will show all but 2-3 players. All players will play fine if I ask Alexa to play, but I can’t use the controll

All, I got a new LG TV 65inch AI Thin Q 2020 and just connected my Sonos Beam speakers which worked well with an older version of LG TV we had. I am able to connect Sonos to TV using the app setup and simpInk is turned on. However, I don’t have any sound output from TV to Sonos speakers. I have followed all possible comments from the forum but without luck and it’s getting really frustrating. Does anyone have an idea why this is happening and what can I do to get the speakers working with my LG TV. Thanks.