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Hello, I’ve bought 2 one sl to be added as surround speakers to Beam. I’ve configured them as stand-alone and they worked wellI’ve tried also stereo speakers, no issuethe issue was when I’ve configured them as surround speakers through the app. The configuration fails and the speakers went both stuck.The only thing I can do is to reset them and try to configure them again…. same issue  I’ve tried also to keep them near the beam  all devices are connected to Wi-Fi to the same access point any suggestion? the diagnostic number is 1995632990thanks   

If I turn on the radio on my sonas beam and then turn it off ,it doesn't automatically go back to playing the TV audio.Any ideas where I'm going wrong 

Hi all,I’ve recently activated the 30% discount to replace an old ZP80, ZP100 and Play:5. I’m ready to upgrade my system to S2, but this required removal of some other components from my system, which I can do without but might choose to upgrade later.  Will these components remain visible on my account and, therefore, be ‘upgradable’ in future should the offer still exist? Thanks in advance for your help. 

My setup is two 5.1 systems and three additional Play 1s. I use a Boost, wired to my router. Everything works as it should. I wonder if I can connect to the internet via the LAN port on the back of my Playbar. This might be a stronger connection for the smart TV in a room where the wifi is not as strong as the rest of the house

I have a play bar connected to two play ones in one room and a play 3 in another room. The play 3 is connected to a WiFi router. What the easiest way to connect a turntable to my system and what would I need. 

I have a Samsung UE55MU7000 TV and have just purchased an Arc, Sub and 2x SL1’s.  I can get Dolby Digital + output when I check on my system app but even with output on Disney + app which is supposed to be Atmos I still only get DD+.  Is it the TV blocking the Atmos ? 

Hi Guys.So, I have a beam directly wired to LAN. Is it required to have Wifi ENABLED on the Beam in order to get this to pair to Play:1s for surround?  I’ve been messing around and when I disable Wifi on the beam (the play:1’s are wireless) I can’t seem to get them to work.  When I enable the wifi, the surround setup in the S2 app seems to fail, but then after it fails it kicks in and starts working as surrounds.  Any thoughts on this?Thanks!

How can I add my Crosley Cruiser Deluxe Turntable via Bluetooth or RCA Out to my Sonos Playbar, Sub & Sonos Ones?

Hello,the line-in on my Connect (Gen 2 I think?) does not work any more. I tried restarting the device, I tried about half a dozen different cables with three different connected devices, nothing will make the Connect realize there’s something… connected.Not sure when it stopped working, I don’t use the line-in that often, but it certainly still worked a few weeks ago.According to the app everything is up-to-date.Any ideas? Dirk

Hi, if anyone has any suggestions to my problem I would be most grateful. I have spent literally around 10 hours over the last week trying to sort this out with Sonos and Vodafone. I am struggling to add my play:1 to my WiFi network. When I add the product it asks to connect to a temp Sonos network which I do so that means my existing network doesn’t show. I manually enter name and password and Sonos says unable to connect? I have a beam and a one which have both connected fine. I have had new broadband and had my settings changed accordingly however my device was fine on the network until the last week. I am at a loss? I have resorts factory across all my products and added them again but this play:1 is causing me the problem. Sonos recognises the device but just will not connect to my network which is 2.4 and 5ghz. Would appreciate any suggestions. Thanks :-) 

Alexa on my Beam will turn my Sony TV KD-43XH8196 on / off, adjust volume etc but won't select the Prime Video app to play a show from. I've disabled / re-enabled skills in Alexa app, cleared Alexa off Sonus etc to no avail.Any ssuggestions  would be great

HiI’d like to connect a CD player to my Sonos ecosystem.  I have one Play 5, two Play 3, and two Play 1.  I already have a turntable plugged into the Play 5 as a line in.  I’ve seen other suggestions that I should rip all of my CDs as the solution, but I don’t want to do that.  I actually like the CD disc format and related cases with cover art.  Is there any way the Play 5 can share both the turntable and CD player with some sort of “line in splitter” or do I need something else for just the CD player - for example a Connect or something else?  I think I read Connect may be discontinued(?), but did it ever work for this purpose?Thanks.

When playing Sirius XM stations using the S2 controller the current song is not displaying correctly. Is this a Sirius or Sonos issue? Seems to have started after I upgraded to the S2 controller.  Anyone else running into this?

We are looking to set up a system in an office environment.  We will be providing ceiling speakers in individual offices, and connecting each office to a Port device.  Those Port devices will be controlled by a multichannel amplifier.  The individual users will have control of their speaker through the Sonos app over wifi.  Is there a way to only allow the users access to their Port/speaker, and no others?

Hello everyone !New member here. Happy New Year. I was wondering if some of you are experiencing trouble with Spotify right now.Everything was working fine playing Spotify from my Sonos but now it’ not working anymore.Spotify is working on my phone with my domestic Wifi but I can’t put the sound on my Sonos system.Same problem if I try directly from the Sonos app.

I have had Sonos for a couple of years had issues with it off and on recently i added a beam and sub to my 2 play 1 in my living room and now I have nothing but problems.  Most of the time the beam won’t show up but when it finally does one of the other speakers or sub won’t show up. I have tried everything (reboot router remove all speakers and add them again etc.) to get it working, I bought a boost to see if that would help but it did nothing. What is wrong with these why don’t they work I am ready to go out and buy a different brand that works.

I use Sonos play 3. When controlling volume from Spotify app its really slow. If I set volume, it takes a good five seconds before something happens. It's also really problematic to set the volume right. If I adjust it to ie 70% maybe it is set to 50% after some time. From the Sonos app, everything is fine. This applies to both android and ios apps. 

I have seen a couple of people finding solutions to setting up the Sonos Beam with a TV with no Arc or Optical in. I do obviously need a converter and i didn't want to buy the wrong one, so i’m reaching out for some assistance. the TV is a 2013 Toshiba model: 50L5300UCI have attached a picture with the back of the TV, which converter would work ?Appreciate the help in advance!  

Hello. I’m experiencing music breaking up every time I skip tracks. This has been going on for more than a month, and was fine previously.I’m using Deezer, controlled via an iPad and android phones, same as before the problem started.I've a Boost connected to the router via Ethernet cable. The cable’s fine, a swapped it out for a new one and no change.I took a Play3 and placed it close to the Boost and router, no change: the same breaking up when tracks skipped.I plugged the Play3 into the router with an Ethernet cable; problem gone. So it seems I have a WiFi connection issue.I tried all three channels on the Sonos app. No change.Did the reset of the whole system as described elsewhere, no change.there is no new equipment in the vicinity, so no new source of interference.if I group my two play3s (in different rooms) and my Playbar (which is wired) the problem also goes away.Can you help please?

Hi, I saw the announcement of Google Assistant in Singapore - when will it be rolled out to Malaysia?

Hello, I’m DJing with a DDJ 1000 and i’m interested in buying a SONOS FIVE for my small living room. My main need is to have no latency. I saw that the SONOS FIVE has a AUX IN, but I also heard that the SONOS FIVE has a 70ms latency with its Wi-Fi connection. Is it possible to confirm to me that with the AUX IN, there is no latency ? Thanking you in advance for your answer !

Since this morning :my Beam is no longer recognized by my Samsung EU46ES7000 TVTherefore it does not work anymore with my TVConnection : HDMI ARC (CEC Anynet+)

Hello, as everyone, I’m excited about the Sonos arc capability, but unable to directly find an answer to my question from the internet.  I currently have a Sony OLED A8F with HDMI Arc and mainly utilize a sony bluray player and Apple 4K TV for my movie and streaming.   My question is, I am aware that my TV will only be able to deliver at best DD Plus Atmos to the Arc due to HDMI ARC.  However, I am curious if I bought an AV receiver with HDMI 2.1 capability if it is possible to deliver the Dolby TrueHD Atmos to the Sonos Arc this way?  I already am looking for options as the Sony bluray player I have delivers gorgeous Dolby vision to my TV, but it can’t deliver surround sound to my Sonos as it can’t convert DTS:X to Dolby (and thus I generally use my apple TV), so I am looking for a receiver that can convert that as well.  Anyways, I understand there are a lot of variables at play, I just want to deliver Dolby TrueHD to a sonos Arc via an AV receiver and am curious if that is possible

After updating to Sonos2, unbeknown to me until recently, my Sub had stopped working. Tried to reconnect it but having issues when I get to part of the process where you connect the device to a room/playbar. Have tried:Factory reset the Sub Sub connects fine to a temp network Checked my Wifi and wired network Moved as much RF interferring materials between the device and the APThe Sonos App (iOS) comes up with the following:“There was a problem with adding your Sub. Check the network connection and make sure your product is powered on.”I have logged a call, but I’m a little impatient.Any help would be appreciated.B

Hello. I just bought the SONOS ARC soundbar. I connected it to an LG OLED C9 PLA via eARC and it works perfectly, but if I want to change the sound output from the TV to a headset, or to the TV speakers, after a few seconds, the bar dominates the connection and automatically switches back to the eARC output, beeing impossible to use headphones without disconnecting the HDMI.Are there any configuration options to prevent eARC from dominating the audio output?Thanks