Contributor I

Answered

Playbar not receiving audio input

Forum|Forum|5 years ago
January 14, 2021
8 replies
216 views

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.

I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.

Appreciate any guidance—we miss our sound system.

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Best answer by GuitarSuperstar

Would you happen to have another TV with an optical audio connection that you could test your Playbar with?

G

GuitarSuperstar

Lead Maestro

After you reset your Playbar, did you redo the setup process in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi

M

mmgrslAuthor

Contributor I

After you reset your Playbar, did you redo the setup process in the Sonos app?

Yeah. When the Playbar tried to connect to the TV it couldn’t find a signal.

G

GuitarSuperstar

Lead Maestro

Is there a setting with your projector to output audio through optical? Is your optical cable firmly attached on both ends? Have you power cycled your projector by unplugging it for about a minute?

"Receive with simplicity everything that happens to you." - Rashi

Airgetlam

If there is a red light going to the PLAYBAR, and it isn’t ‘seeing’ a signal, it’s likely receiving something other than Dolby Digital.

Bruce

M

mmgrslAuthor

Contributor I

Is there a setting with your projector to output audio through optical? Is your optical cable firmly attached on both ends? Have youpower cycled your projector by unplugging it for about a minute?

There is not, the projector settings are extremely limited. Don’t think I have power cycled the projector actually—will try.

M

mmgrslAuthor

Contributor I

If there is a red light going to the PLAYBAR, and it isn’t ‘seeing’ a signal, it’s likely receiving something other than Dolby Digital.

Interesting. If this is true, any idea why it worked previously but hasn’t since I replaced the lamp?

M

mmgrslAuthor

Contributor I

Is there a setting with your projector to output audio through optical? Is your optical cable firmly attached on both ends? Have you power cycled your projector by unplugging it for about a minute?

Optical cable is definitely firmly attached. Power cycling didn’t change anything.

G

GuitarSuperstarAnswer

Lead Maestro

Would you happen to have another TV with an optical audio connection that you could test your Playbar with?

"Receive with simplicity everything that happens to you." - Rashi

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