Sonos speakers dropping out constantly

11 replies
18339 views

I’ve got 4 Play 1 speakers and a Playbase. The living room has the playbase and 2 Play 1’s paired for surround and the two other Play 1’s are in separate rooms. I’ve had them for about 4 years all working perfectly fine. The internet provider hasn’t changed. The router is the latest one from Virgin media and has always worked fine and does with my other devices.

But for some reason my Sonos app keeps losing connection to the speakers. I’ve tried turning the router on and off, resetting it, turning all the speakers off, reinstalling the app etc.

Still no luck!
It’s very frustrating because it all worked perfectly fine up until the last week or so.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

The key to the whole ‘reboot’ process is that the Sonos speakers need to be unplugged while you reboot the router, in order to get all the benefits of the process. If you do them sequentially, they get some benefit, but not all.

However, if that doesn’t work, you may be experiencing wifi interference, particularly from outside sources, since you say nothing has changed inside your network.

Finally, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

Show previous replies

Paul A

Retired Sonos Staff

Hi @eXistenZ.

Welcome to the Sonos community and thanks for sharing the solution on what solved the issue on your situation. I’m glad that everything worked. This is a good read so other members of the community who might be have the same setup and issue as yours can find this thread helpful. I do hope you continue to love and enjoy your Sonos.

Please do not hesitate to reach out or create a topic if you have additional questions or concerns. I’ll be more than happy to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

Sign up

Login to the community