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gjh73
Contributor I
January 7, 2021
Answered

Upgrade (discounted price) not applying - Any ideas on how to rectify?

Trying to take advantage of the Sonos (up to 30%) upgrade discount available online (upgrading from an older Five to the newer version)… 

 Have clicked on my existing product and website now states ‘redeemed’ (or similar) but when I go to purchase the new product via website it still seems to comes back with the ‘regular’ full-price for the product, rather than showing the reduced price (i.e. full/regular price MINUS 30% discount [in this case] therefore customer asked to enter credit/debit card for the lower-cost total price.  

Anyone had a similar experience - and more importantly - know how to resolve so I can pay the reduced/discounted total ‘upgrade’ price?

Many thanks. Cheers, Graham

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Stanley_4
Stanley_4Answer
Grand Maestro
January 8, 2021

I hate to say call and wait on hold but the phone sales folks are probably your best bet.

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3 replies

ratty
ratty
January 7, 2021

If the product you were hoping to use for the discount is in the Upgraded section and says “30% Credit redeemed.” then the discount has already been used. If it says “30% Credit available.” you’d be able to apply it at checkout.

John B
January 7, 2021

Have you owned this device from new or is it a recent purchase second hand?

Stanley_4
Stanley_4Answer
Grand Maestro
January 8, 2021

I hate to say call and wait on hold but the phone sales folks are probably your best bet.

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