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BrandcgContributor I
asked in Amazon Alexa and Sonos
Sonos One in Switzerland

I lice in Seitzerland and bought a Sonos One being led to believe that I could use Alexa. Now I see I cannot use Alexa making it a Play 1 that I have paid 50 chf more for. I either want 50 chf back or a solution. This is fraud.

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Gwenddoleu
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BunglemContributor I
asked in Speakers
Sonos AMP humidity resistance

Hi, I'm looking to replace my existing swimming pool amp with a sonos amp. As of today i have been unable to find any operating ratings for the sonos amp. Andy advice would be appreciated and if there's a good way to reduce humidity can you please advise?

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MengerdahlContributor I
asked in Controllers and Music services
People accessing system through Spotify connect

So I just came home from work and was surprised to hear my speakers blasting music on full volume. After some troubleshooting I Could say that it is not my apartment that is haunted but my girlfriend who had  accessed my system through her Spotify by accident by using Spotify connect. After some testing we found that several People who had accessed the speakers before through my wifi Could still connect, miles away through Spotify and play music.  Is there any way to block or remove this function. I only want People to gain access when I allow through my wifi? Thanks!  

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rememberwheneventContributor I
asked in Controllers and Music services
App will not let me add speaker

HELP!!  Can someone tell me why the app will not let me add a speaker.  I have the Sonos app for Androids loaded on my Samsung.  I want to add a new Sonos speaker to my current setup.  Have gone into the app> System>  but the “Add Product” is grayed out so can not add anything. I’ve even un-installed and re-installed  the controller app.  Still not showing up to add a speaker.Feeling really stupid here.  I am pretty good with computers/apps but can’t figure out why I can not simply add a single Sonos (sonos one) speaker.  It shouldn’t be this hard.  Feeling like I should have NEVER invested the $$$ in this system.  Anyone have any idea why the app is not letting me add a speaker to my current system

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chantelmcpContributor I
asked in Controllers and Music services
Apple podcasts?

Will we be able to play Apple podcasts on Sonos?

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dcjt237
dcjt237Contributor I
asked in Components and Architectural
SONOS REGA PLANAR 1 BOSE WIRELESS HEADPHONES

I really want to hear my vinyl through my Bose wireless  headphones. My speaker system is all SONOS products with Connect:Amp to link Rega Planner Plus 1. Is this possible?

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dcjt237
clem_lai
clem_laiContributor II
asked in Home theater
Symfonisk as centerspeaker

Hi there is there any way to use a symfonisk as a center speaker in a Sonos surround environment i use a Playbar and as rearspeakers two play3si want more richer and direct sound from the front an already have a symfonisk above the tvbest regards clem

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clem_lai
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hammarzaContributor I
asked in Amazon Alexa and Sonos
Turn Alexa Notification Sound Off (10.5)

According to previous topics it is possible to turn off the Alexa ‘wake up’ sound in 10.0. However, I can’t find this setting in 10.5.Help please.

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mazi
maziContributor I
asked in Speakers
Symfonisk shelf keeps loosing connection with wifi

Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi

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LapinskiContributor I
asked in What to get
Creating a stereo pair with a Sonos One (gen 1) and the new One SL

I am aware that the new SL can be paired with a Sonos One but I have an older generation 1. Can the One gen 1 make a stereo pair with an SL?

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Ryan S
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WitthausTrending Lyricist I
asked in Controllers and Music services
Using Sonos in my new home that has a Legrand On Q system installed

Hello all,I've had my a Sonos system for over 10 years and I love it.  My wife and I recently relocated and bought a new home.  Unfortunately, the new house is wired with a Legrand On Q system.  The Legrand system is just ok, barely.  The Legrand system sounds pretty poor compared to Sonos.  Legrand also offers far fewer streaming options compared to Sonos  The structured cabling tech who installed my system for the builder was here today explaining the Legrand system to me.  He didn’t know of a way to hook my media server to the Legrand system, or how I might incorporate my existing Sonos.I’m thinking the Legrand will be ok for listening to music in the kitchen and living room, but I’d like to have my Sonos system in my media room where I can play files from my media server through my McIntosh amp.  I have a set of smaller Sonus Faber speakers hooked to the Mc and they could definitely be helped by my Sonos sub.  Here’s the Sonos equipment I own:BridgeConnectConnect ampSonos SubPlay 5

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melvimbe
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cshinnContributor III
asked in Home theater
Apple TV 4K 5th Generation Remote Controlling Sonos PLAYBAR Volume

The Sonos instructions to use the Apple TV 4th Generation remote to control volume on the PLAYBAR don't seem to work with the new 4K 5th Generation Apple TV. Has anyone gotten the remote to work to control the volume on the PLAYBAR (without ALSO turning up the volume on the TV itself)??

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Airgetlam
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frankoidContributor I
asked in Components and Architectural
Sonos Connect keeps disappearing & makes clicking sound through amp

Hi, I have a Sonos Connect and 3 Play:1s. The Play:1s are working fine but the Connect keeps disappearing (from Android and Mac apps). If sound is playing through it that stops too. Sometimes it comes back by itself after a while. If not then usually rebooting (remove power cable, wait 5s, reinsert power cable) gets it working again for a while although not always. When it’s playing up I also sometimes hear a click through the amp/speakers that it is connected to - the kind of noise you get when you turn something on without turning your amp off. That makes me think it could be rebooting itself. I don’t think it’s a network issue - it is connected with an Ethernet cable to a TP Link Deco in the same room as the master deco, and even when the Connect is playing up I can still ping the Deco that it is connected to from my Mac or the phone with the Sonos app that the Connect has disappeared from. It got to the stage a couple of weeks ago where it wasn’t connecting at all. I also tried res

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lefantoContributor I
asked in Home theater
Playbar + Two Play5s (gen. 1) configurations

Hi all,For the past few years, I’ve been listening to my two Play:5s (gen. 1), paired together. Connected via an audio cable from my TV to the line-in port, I’ve been enjoying their sound for movies as well.Apparently, I’ve been so vocally fond of them, that I got a Playbar as a gift for my birthday recently.Now, I’m trying to figure out what the best way to utilise the three products is - of course, hoping that it’ll be an upgrade to my experience so far.I love how all three sound when listening to music! I find that the Playbar does “open-up” the sound of the two 5s in a very satisfying way. Next comes the topic of the sound coming from the TV.From some of the questions here I learned that I cannot use the two Play:5s for just the front left and right channels, with the Playbar as the center. I can, however, group them, so that they play together. In this way I might not get great left-right separation, but I would still enjoy the contribution of the low-frequency richness of the 5s

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HopsHunt3r
HopsHunt3rContributor I
asked in Google Assistant and Sonos
Går inte lägga till Google Assistants röststyrningstjänst

Hej, Jag försöker lägga till GA´s röststyrningstjänst men varje gång jag försöker så slutar det med att det inte gick lägga till tjänsten på grund av att ett problem uppstod. Har försökt hela dagen idag. Har installerat Google assistantappen och kollat så att jag har senaste versionen på sonos och GA. Vad kan vara fel? Mvh HH

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SteveWinslowContributor II
asked in Controllers and Music services
Remove Device From Account

How do I remove devices (speakers, boost, etc) from my account if I plan to sell them?

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Airgetlam
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hongkien30Contributor I
asked in What to get
Is Sonos Move stereo pair worth it?

I already have a sonos move and it sounds amazing. I was wandering if I should I another $400 Sonos Move to make a stereo pair? 

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tad401Contributor I
asked in Home theater
Beam will not emit television audio

Hi! My Beam is playing music, and will turn on and off my Samsung TV...but it isn't playing the tv sound. For just a second my TV sound plays through the TV and then stops. I am using the HDMi connection.

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SJFPainContributor I
asked in Speakers
Play 5 Gen 1 - Trade In

With the recycling program in action does this flag that the Play 5 Gen1 will be rendered useless/obsolete in the near future. What are Sonos’s plans for supporting this device in teh future? 

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benrchapmanContributor I
asked in Amazon Alexa and Sonos
Sonos Mic not working

Recently purchased the Sonos One Gen 2. I don’t think the microphone has worked since I brought it. It does not light up. On have it in stereo mode with another One Gen 1. I in paired the two to see if that would work, but it didn’t. I have tried tapping the button on the top and nothing happens. The other buttons on top work fine. The other one works perfectly. Please help.

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Cheezy2
jloveless
jlovelessContributor II
asked in Controllers and Music services
Trueplay and Android

I have nearly $2000 of Sonos equipment. I love Sonos. Now comes Trueplay for tuning my Sonos speakers. What? Only iOS? Does anyone else here have an Android phone? I have used a Yamaha 4000 sound bar for years with speaker tuning and I love it. I really think Trueplay would improve my Sonos experience so I guess I better get an iPhone? :S:?

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peter3Contributor I
asked in What to get
Using the "Trade Up" discount to buy Sonos-certified refurbished products

The question is simple enough: Can I use the Sonos Trade up discount of 30% to buy Sonos-certified refurbished products?

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Ryan S
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User821893Contributor I
asked in Controllers and Music services
360 Support from Tidal or Deezer

Does Sonos support the new 360 audio format available on Tidal and Deezer?

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ratty
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KluunContributor I
asked in Components and Architectural
Surround or stereo pair

I have a sub a playbar and two play fives. I set them up as a Surround Group. When I play music, Do the 2 play fives act as a stereo pair?

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Airgetlam
qst
qstContributor I
asked in Home theater
Add existing speakers to the surround system.

Hi! I have spent half of the day mounting Sonos One speakers on the wall to have a home theater surround system. Now I'm trying to add the speakers to my Playbase and the app acts like I am adding new speakers, asking me to press that connect button. But I already have these speakers registered in my system and that button i not reachable, I have to screw them both out from the wall to press it. Is there any chance I can convert already installed and configured speakers into rear speakers for my home theater? Thanks!

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