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Hello, does anyone know what format the Port outputs from the digital coax? (I searched I swear) I’m looking at a receiver that states it only accepts PCM so want to make sure these will work together. I can’t imagine it being anything but PCM however wanted to clarify before making any purchases. Thanks for any help!

I have a 3.1 (Beam + Play:1 x2) setup connected to a Hisense H9 (Q9) Android TV via HDMI ARC.  Sound from Sonos setup randomly disconnect from TV for a few seconds and reconnect itself. The sound would switch from Sonos to TV speaker, volume bar appears on TV, sometimes it also changes volume. I’ve tried switching HDMI cables, factory reset TV, unplug Sonos setup as well as factory reset it. None of them seem to work.  In addition, Amazon Prime video playback also stops randomly and display “Copy Protection Error”, not sure if it’s related to the sound problem. DIagnositcs report: 1407905837. Thanks!

Hi,  I have a sonos one gen 2, and Spotify premium account. Whenever I ask Alexa to: "Play [song] by [artist]" it always says "Playing [artist] radio". I've tried unlinking, and relinking accounts and services/skills in Alexa and Sonos but still no luck. I also get Spotify ads (not third party) so I guess it thinks I have the free Spotify? I'm stumped. 

I have multiple Sonos Play:1’s, I didn’t actually track which ones I bought when, but I  noticed recently that all of them except one. Most, when turned upside down have a copyright date on the white space that also has the MAC address and barcode. One of them however, doesn’t have this date and the writing on the bottom is a different size than the other ones. Is this one the newest of the bunch, or the oldest?  

I have the Sonos Amp (not the black one, the older one) and Spotify Connect does not show the speaker when connected via WiFi. If the Amp is wired to the network it shows up.   How do I fix this? I want to use WiFi.

Has anyone had any success in setting up a wifi only environment with the ORBI WIFI 6 router and mesh system    I am trying to set up the MOVE and I can’t get it    Is there some workaround to the 5ghz issues as I believe the Orbi only broadcasts in that space   Thank you   Peter    

I've tried everything I know. Through my Sony TV when arc is plugged in. The sound will work through Netflix. The apps won't play sound. Usually I would turn to tv speakers but it reverts to the beam which doesn't then have sound

Hello I would like to know whether it is possible to connect a Freebox mini 4K to one (or possibly two) Sonos One wireless? I would like the sound of my TV programs (that are managed by the Freebox player, which itself is connected to my TV with an HDMI cable) to be played by the Sonos One speakers. Can it be done? Does it require any specific additional device? Thanks a lot for your help. SonosNovice --------------------------- Bonjour, J’aimerais connecter ma Freebox mini 4K à une (voire potentiellement 2) enceintes Sonos One sans fil. J’aimerais en effet pouvoir regarder la télé tout en profitant du son directement sur les enceintes Sonos One, et si possible sans fil (simplement via le réseau WiFi). Ma télé est connectée au player Freebox par un câble HDMI, mais le son provient aussi de la télé. Est-il possible de le faire sortir par les enceintes à la place ? Est-ce que cela nécessite un appareil complémentaire ? Merci pour votre aide. SonosNovice

I’m struggling to find the answer to this, but what equipment do I need to add sonos one speakers to my existing (wired) audio system? Everything i’m finding seems to be streaming music with the sonos app to an existing system which isn’t what I’m looking for. I have an amp and wired speakers and play music through a sirius xm player, plugged into the amp. I would like to be able to add the sonos one speakers to this setup. Thanks

Hej.Er jeg den eneste Sonos bruger, der endnu ikke har kunnet finde den nye Radio 4 som kanal til brug i Sonos?

I’ve just purchased a JVC smart amazon fire TV and would like to purchase an SYMFONISK WiFi bookshelf speaker from Ikea. Can i set this speaker up to take audio from the TV? Either direct with bluetooth or via the home wifi?   Thanks

Alright, so I found a lot of similar issues, and went thru a bevy of solutions on said threads, but nothing seems to fix the exact issue I’m seeing…   tl;dr: Power outage happened Monday. Since then, have had issues with TV and Beam + OneSL (right and left).   The surround sound works great when I play music from the app or directly from Spotify. The Beam will play TV audio, but often I have to switch from “Audio System” to “TV Speakers” then back to “Audio System” before sound comes out. Additionally, the L and R OneSL are a crap shoot on if they will sync with the Beam and play audio (from TV only).   Things I’ve already done: Reset modem and router Unplugged/reset Beam and OneSLs Disconnected OneSLs from Beam and regrouped Attempted to run (multiple times) “TV Setup” from room settings, but getting “Bravia Sync not connected! Please try again...”, even though Bravia sync is on and connected, and Beam is connected to TV via ARC HDMI port 

Hi there. I have Spotify family premium and now have the Spotify kids app. It isn’t able to play on Sonos. Will this be added ASAP?

Beam only outputs stereo sound from BT TV box inputting surround via HDMI? I have a beam, 2 play ones and a sub. 5.1 works fine with a Humax satellite box and a Sony Blu-ray player (including Netflix and Amazon prime video apps on the Blu-ray player). I cannot understand why the BT TV box doesn’t seem to “speak” to the beam? Is it that the BT box outputs in DD+ which the beam can’t decode, hence the stereo? Does anyone have a solution for this problem?

Hi I can't get my sub to work on WiFi only ethernet.  When I connect it to ethernet everything works fine.  I have no issues with my two ones that are set up for surrounds and connected via WiFi. I've tried removing the sub from the setup, rebooting router, setting up the sonos WiFi channel to another., unplugging everything etc. Sub is literally less than 100 yards away from router, is seen in the app on WiFi but when turned on no sound, vibration for bass.  Tested on 5.1 etc no difference.  Not sure what I can do more as I don't have neighbours WiFi interfering on same channel etc  

Hello,   I received an email saying that my order has been cancelled.   The order number is now invalid and I have no order in my account.   The money is already out from my bank account and I can’t call the phone number provided in the email.   There is any email to contact the support about order.   Thanks

Has anyone got a method for grouping and ungrouping Sonos rooms using Google Assistant? I've tried IFTTT etc but can't find a way.

So I have a virtual 5.1 system with the Sonos beam (acting as front and center speakers), sub, and two play 1’s in the rear as surrounds.  I am trying to determine the following: Purchase 2 in-ceiling speakers (was thinking of Polk Audio) Purchase Connect Amp Wire the ceiling speakers to the amp so I have sound coming from above as well.  Any issues with this setup? If Sonos ever releases an atmos solution with dedicated height channels, I could potentially be future proofed?  In the meantime, would the extra wired passive speakers be helpful in creating a more enveloped sound field?   Or does it make sense to just create a 5.1.2 system with a regular AV receiver and speakers with 2 dedicated height channels for Atmos?

Hi, i would like to know if i can have sound to the Sonos One from my LG 43UM7450 TV. The TV is 2019 model with Airplay 2 and smart speaker compatible. Link is here https://www.lg.com/uk/tvs/lg-43UM7450PLA. My intention is to play movies from a player through HDMI cable to the TV and have sound form the Sonos one through Airplay 2. Thanks Jim

Should I buy stereo pair of HomePod or pair of Sonos Move?I don’t see a lot of threads that compare the Sonos move and the HomePod.

I have the playbar and 2 Sonos one SL connected. However, there is no sound coming from the rear speakers. The playbar sounds great, I can only mute and control the sound from the SL speakers. How do I get them to all play? This is driving me crazy I’m about to return this whole system. 

Hi  I have a 3.1 paradigm speaker set for my TV sound - centre, Left, Right and sub.  I want to use the Sonos AMP but it can only connect 2.1 passive speaker system.  so can I add another Sonos AMP to drive the centre speaker, with the other Sonos AMP does Left Right and Sub? I have other SONOS ones speakers in the house and want to use my paradigm speakers to play music through them not just use them for TV,    possible?    

Hi, is it in some way possible to control Sonos sound from distance? I have Sonos in a store, and I would like to be able to choose the music and volume from home. This because the staff is often changing the music or their own.

Noticed microphone light off on Sonos One.  Tried to turn it on by hand, no luck.  Unable to communicate verbally with Alexa.  Looks like everything else checks out besides mic.  Is there something I am missing?  Is there a test function to determine if and why mic is not working?  Light is definitely off too.   I am able to stream music to the speaker via bluetooth.  I am unable to voice command any services or skills.  Checked with Amazon support regarding any possible issues with my account (Alexa), they said everything looks good with my account, Alexa, and wi-fi connection.  Assuming now that it is either a software/app/setting or a hardware problem.     Any feedback would be greatly appreciated. 

I recently purchased two IKEA Sonos Symfonisk products (lamp+shelf), I’m hoping to make them work as a stereo pair (L/R), unfortunately after following all advice and guidance of ikea and sonos in order to pair them together, I’m still unable to do so each time getting the error message: Stereo pairing unavailable You need to have 2 compatible products set up to create a stereo pair. any suggestions to solve this?