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I recently connected a new Beam to my Sony tv, model XBR-65X850E. Since the Beam has been connected, my tv will restart each time I turn it on after being off for an extended period (ex. overnight). I’ve also run into issues where there is no sound from the tv or Beam when connected, volume controls on the tv get disabled, etc. Earlier this week I unplugged the Beam and tv has been working perfectly since.Any thoughts or recommendations? 

I have set up a Sonos Beam speaker and wondering how I register it to validate the Warranty/Guarantee?

I have an iPad Pro 2020. My music is on my iPad. I can not get my music library set up on the iPad. I can play music by Airplay, but would prefer to use full functionality of Sonos software and add my library. When I go into “Musi Library” there are no libraries listed. If I hit the “+” it asks for a path, but shouldn't this recognize the music already on the iPad..? Please share on how to set this up other than Airplay..?

I have a TCL 65R635 TV and a Sonos Playbar soundbar. I can’t seem to pair my TCL tv remote with the soundbar. Tech support said an HDMI cable needs to connect the two together, in order to sync the remote. However, my soundbar doesn’t even have an HDMI port. I’m using a digital/optical cable. Can anyone help? 

I lost my connection to Sonos.  Now, when I try to connect with my iPhone, I get the Existing System Not Found message and when I ‘press and release’ the button nothing happens.  When I try to access Sonos from my tablet I get the ‘Sorry, we can connect to Sonos’ message.  I’ve tried resetting the router: still nothing.  Any ideas?

Any advantage in having multiple Subs in the same room?

Hi,I recently purchased the new Sonos Arc and have been using for about a week. Currently connected directly to my 2020 Sony Bravia A8H, which supports dolby digital plus and has an HDMI eARC audio output. We noticed that the audio would drop out when watching streaming services. In particular, Netflix that supported Dolby Atmos. After spending days scouring the internet to try and ensure my TV was set proberly, the streaming services worked correctly, etc. with no luck I finally called Sonos.After speaking with a Sonos agent I was told that the Arc cannot properly process the data the TV is sending to it? Apparently, since I only have an Arc soundbar and do not have a 5.1surround sound set-up the Arc will not output Dolby Atmos sound since my current audio system is technically just a 2.0 with the Arc?This was pretty disappointing to hear since the main reason I purchased the Arc was to have the ability to experience Dolby Atmos and high quality sound in lieu of purchasing an entire s

I’ve seen many questions to the below but not found an answer so I will add my penny worthI have new sonos beam and all integration with sonos app and youtube music is fine apart from the truncation list issue. ie I can play youtube music from the sonos app OK Google questions like weather and what is my diary work fineBut when i ask google to play a track eg ok google play artist trackname  i get the following reply “Ok playing trackname on YouTube music. Sorry I can't find what you're asked for”I have the basic youtube music. All the various combinations of asking to play a track/artist fail with the message above. I have a  google home speaker and all the commands for youtube music WORK on this.Any ideas please

When I set up the Sonos app originally it accessed the files in my Music folder on the phone just fine.  However, I recently have made changes to the folder and the Sonos app will not update.  Tapping Update Music Index Now in settings asks me to confirm that I want it to scan files and then does nothing when I tap OK.  Deleting and reinstalling the app made no difference.  Moving the Music folder to break all connections and then putting it back made no difference.  The original display of files remains unchanged no matter what I do.  I can’t find any way to make updates that actually works.

I am trying to find a way of playing music from my iPhone via my Sonos One speaker at a location where cellular data is available but there is no LAN or internet connectivity available via Wi-Fi or Ethernet. Is it possible to use a Sonos One on a closed network without internet connectivity? Or does Airplay necessarily rely on being able to connect to the Sonos cloud? If so, exactly what hardware do I need to create a Wi-Fi signal that I can use to connect to the speaker via Airplay? Or is there a way I can turn a cellular data signal into a Wi-Fi signal and for it to behave like a regular local area WI-Fi network?

Can someone confirm that the Sonos Port (which requires a 3rd party amplifier) is NOT compatible with a Sonos Sub?  I believe the reason for this is that the Sub must pair directly to a Sonos component that has built in amplification (Amp, Sonos speakers).  A Sonos port cannot plug directly into a third party amplifier.I realize there are hacks around this (pair the Sub with a Sonos speaker then group the speaker/Sub with the Port, eg.) but I do not want to do this.   If any of this is factually wrong, please educate me.

Hi,Since my TV does not have ARC, I have it hooked up to my Beam via optical cable. My source is an Apple TV 4K, connected to the TV via HDMI. Sometimes when I start videos (YouTube, Netflix), there is a few seconds where the video plays, but there is no sound. After the sound comes on it is stable, so it really happens only when starting.I guess either the TV or the Beam needs some time to realize that sound is coming in and processing it.Does anyone have some insight where the problem may be and how I could get rid of it?Regards, Robert

I have a couple of questions regarding Sonos sound system and hope that you could help me. I am a complete newbie to the topic and Your help would be greatly appreciated .I am considering Sonos since it is wireless (mostly) and seems to offer amazing sound quality for the price.Ideally I would like to have a complete 5.1 sound surround system.Bellow are my concerns.Room shapeAttached are images of my living room, there are two things i am concerned about:rectangular shape, right wall basically missing/far away back wall behind me has open space   Would this room shape be ok for setups:arc  arc + subwoofer arc + subwoofer + 2 front speakers + 2 wall mounted back speakers this is where i would like to get Am I missing something with open space in my room ?Samsung KS 7000 series supportFrom what i can read there seem to be some problems with this TV series and dolby digital + support. Samsung on the other hand states that dd+ should be supported.Can you please help me make sense out of th

I have, for 2 years now, been following the growth - and particularly success - of Sonos; and it has culminated into my making the notoriously stressful and monumental decision to transfer my home theater/connectivity/audio eco-stystem into the hands of what I considered to be one of the most promising ‘Unicorn’ startups of the the last decade. Despite rich, uncomporomised audio quality that unquestionably stands up to the hype; the promise of premium, audiophile quality sound in a sleek, easy-to-use speaker is virtually out of reach for even the most patient and forgiving customers. With the exception of being one of the lucky few who managed to place and receive their order without any delays; loyal, disenfranchised Sonos customers have showed up by the masses to a seldom monitored online community board with a single shared grievance, “IS ANYONE THERE?!?!?!”Seriously though … did someone forget to pay the phone bill over there? The ONLY interaction I have managed to see from an actu

I have a 2 room system. In the kitchen i have a Sonos One. It’s the speaker that is the furthest away from the router. About 5 meters and a thick stone wall in between. In the livingroom I have s Sub and 2 Symfonisk. They all stand within a 1-2 meter radius from the router. These 3 keeps loosing the sound. While playing music on the whole system the kitchen works fine but the speakers closest to the router keeps loosing the connection. What is wrong?

Hi Team,We recently bought a new house and decide to put speakers throughout the house since we are working from home more these days.We have a Boost plugged directly into the router for improved wi-fi range and also have the Arc plugged into the router (via network cables and ports)Diagnostic - 1804714482Any help would be awesome :)- Rich

Hello,I’m unable to connect to my Symfonisk using the Sonos controller app (61.1.82310) on Windows 10 (64-bit, version 20H2), even though all is working fine from Android.The Symfonisk is connected to the wireless network.The PC is connected to the same router via ethernet cable.Both devices obtained a DHCP IP address in the same class C network (192.168.255.x)I’ve been searching the forums and checked all possible issues I could find:the PC ethernet connection is using the Private profile Windows firewall rules for Sonos are in place (the controller s/w did that) I can ping the Symfonisk from the PC I can see the Sonos Support Info page on the browser on the PC (http://192.168.255.21:1400/support/review) I’ve disabled the firewall and the AV (Windows Defender), the problem remainsWhat am I doing wrong?Thanks in advance.

Hey peeps,I’m very puzzled as I can’t find TruePlay anywhere in my Sonos app. Is this feature simply gone?App version 12.2.2Looking forward hearing from you.

Hi,I am using an Sony KDL-40E5510 with an Apple TV 4K. The Apple TV is connected via HDMI to the TV, and control of the TVs on/off and volume via the Apple TV remote works fine.Now I would like to add a Sonos Beam to improve audio quality and am unsure what is the best way to connect the Beam to the other devices. Ideally I would want to be able to control the Beam’s volume via the Apple TV remote and avoid using Bluetooth.The TV does not seem to have a HDMI ARC port, at least nothing is mentioned in the manual or on the rear where the ports are. It does have an optical out. Would an optical connection include a volume control, or would I have to manually control the volume on the Beam?How about a HDMI splitter that sends the signal from the Apple TV to both the TV and Beam?The other option seems to be Airplay? I guess then the Apple TV would for sure be able to control the Beam’s volume? However it seems to me that this would be the most complex and thus most error prone way of integr

I bought one sonos five (as they didn't have a second one due to holidays and being sold out everywhere) and i was blown away ! I ended up buying a second one 3 days later and created a stereo pair. They're amazing! Now, i know nothing about electricity in terms of numbers but I live in the USA and with this stereo pair, at about 75% volume, it makes my ceiling lights start flickering when the bass hits. They are plugged into the same wall outlet (the only 2 plugs close to where I need it). Do you think the pair pulls in too much electricity for the 2 sockets or even for the breaker itself? Any recommendations ? Should I use a surge protector?

Hi. I’ve been slowly expanding our Sonos setup. Next up is the main family room TV setup. Currently I have just the playbar there (original playbar). Works great for TV. I’m wanting to add a pair of fives for both music and TV. This will not be a 5.1 setup as I don’t plan on adding the sub and I want to place the 2 fives on either side of the TV on stands. My question is, will this setup work well for TV along with the Playbar? I know the fives will be great for music, but I’m hoping it will also enhance the TV sound as well.Thanks so much for any thoughts and advice!

Hi! I have selected Sonos in the menu after the last system update  and the vol+ an vol.- are working, but when I try to mute don't work. Anyone with the same problem?

Hi there! I am about to own a turnable and was wondering if i can have a fully analog path from turnable to sonos play 5 speaker?I found some forum posts about this issue but i think was other users telling their opinion and couldn’t manage to figure out how signal path works. I would like some sonos official answer about this! Some users in this forum claim that once the analog signal from line-in reaches play-5 speaker whether or not this speaker sends data to other speakers the a/d conversion is the only path through.So does every signal from line in is converted in digital and then optionally sent to other sonos devices and each device makes the d/a final conversion? If so, is there any way to bypass the the a/d part of the a/d/a process?If not what do i need to do to have a fully analog path? Thanks a lot!!

S1 doesn’t work, all my devices are down including Boost. Why is this happening thought I was dealing with a professional company that cared about customer service… Unfortunately that does’t seems to be the case. Been a happy customer since 2010 but a pioneering spirit seems to have been replaced with an eager for profit, Sadly. 

Sorry if this should be obvious…I have a very old Bridge/ZonePlayer 80 setup that runs through my traditional speakers, and I’m fine with that and staying on the old app.  My wife wants to add music in her office and was wondering if I can add refurbished Play:1 that I can get on the Sonos site (for $99).  Seems like the best choice if it will work without me having to upgrade everything!Thank you!