Big Sur - can't play Music Library

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I got a new iMac and moved my library over to the new computer. My new computer will not allow the Sonos to connect. I checked the firewall and the sharing folder. Still won’t connect. Need help

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of recreating the error, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of recreating the error, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce

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