Sonos Play 5 Gen 2 disconnected and will not reconnect

@Andrewnoob Thank you for bringing your concerns with your Play:5 Gen 2 to us here. Please know that we would not suggest a factory reset as a recommended step for troubleshooting unless you are directed to on a call, or in an email or in a posted step to take from the Community.

If the Play:5 is having wireless connection issues and it has been factory rest it would not setup properly. This also could point towards network equipment that can cause issues for Sonos when trying to setup into a new or existing system.

I can see a history of your submitted diagnostics showing communication issues for Sonos, very likely from tiredness affecting performance. I would suggest that you follow Bruce’s suggestion of temporarily Ethernet wiring this Play:5 after taking these steps:

1. Power off/on your modem/router(s)/extender(s)/access point(s) for 30 seconds with no lights.
2. As they are powering on then power off/on all of your Sonos products for 15 seconds with no lights, also you can Ethernet wire the factory reset Play:5 the router during these steps
3. As they are powering on the re-boot your device(s) running the Sonos app.

The above steps will give you a refreshed network and Sonos products to connect into in the Sonos app. Look in the rooms tab first and make sure you see all of your re-booted Sonos products before you attempt to add the Play:5 back when it is Ethernet wired to the router or unmanaged switch from your router.

After you get the Play:5 added back to the system please follow up here with an updated diagnostic report and report number here with the Play:5 still wired to the network after the setup.

If you cannot get the Play:5 set back up and get a diagnostic report after the above steps then please call in and speak with a live agent using this link here.