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My Sonos one microphone is not working. I have multiple Sonos devices in the house and they are all working.What I’ve done:Rebooted Reset to factory settings and re-added Turned off Sonos Skill in Alexa, then turned it back on.I still cannot get it to work. Any advice?

I have a 5.0 setup using a beam and 2 play 1s.  Everything seems to be working fine however when the audio is being recognised as 2.0 I appear to be getting sound out of the rear speakers.  I was assuming that nothing would come out of the rears unless I was playing content that contained a 5.1 audio track. Am I miss understanding this?

I have 2 Sonos speakers on my Google mesh network consisting of 2 routers. Due to the location of each speaker, each should connect to a separate router - bedroom - > secondary, hall - > primary. However, in reality, both speakers are connected to the primary router. Is this something to do with Sonos' 'internal' wifi? It doesn't affect the network, just curious why this is so. All other devices connect to the secondary router when in the same location as the bedroom speaker. 

Just bought a new SONOS Move. Right now, I cannot decide if this was a really stupid move (get it), on my part, the answer to my question will answer this for me. I have multiple SONOS products, sporting a total of 14 units. And now a Move. But connecting it to my existing system is not a process I get or agree with. Seems to me, that the ONLY way, I’ll ever get this Move to function, is to provide the unit my wifi credentials . Can this really be true? I mean, when the other 13 units clearly function together, and a easily connect without providing any wifi credentials. Everything else is connected via cable through a ZP90, and I intend to keep it this way. Is there any way, that I can possibly connect this Move to my existing system without providing my wifi credentials to the unit? Maybe create a temp guest network and then disable that to include the Move to the SONOS wifi instead?

I just linked Emby with Alexa.  Unfortunately Emby only knows the Sonos speakers by their IP addresses, not their names.  I can see the IP addresses assigned to Sonos devices in my router, but I’m unable to associate them with the room, e.g., sun room, living room, etc. How can I see the IP address of the Sonos speakers and associate them with the room?

Two diagnostics: 964042010 and 681347379 2x Airport Extremes in Bridge mode connected via Ethernet. [b]Living Room:[/b] 2x paired Play:3 (one Hardwired, one WiFi) [b]Bedroom[/b]: 1x Play:1 (WiFi) [b]Kitchen[/b]: SonosOne (Hardwired) [b]Office[/b]: Play:1 (WiFi) These all keep cutting in and out - even the hardwired ones! Any ideas?

My sonos keeps cutting in and out?

I have a Sonos Port that connected to my Onkyo 585 Receiver.  My Port is connected to both my Onkyo and my turntable.  When playing a record on the turntable, I get music through my Onkyo surround sound speakers that are hardwired to my Onkyo receiver.  I also get sound to my all my Sonos speakers scattered around the house.  It’s nice - play a vinyl record in the living room and hear it throughout the house. The problem is that I have to set the volume on the Onkyo for the living room speakers (all other Sonos speakers are controlled easily by the Sonos App).  I set the line out to Fixed in the Sonos App, which should allow me to control the Port volume with the Onkyo remote or knob, but when I try to adjust it I get “volume set by Sonos” on the Onkyo receiver display. How do i control the volume of the Port with my receiver controls?

I have installed the beam, enabled the alexa skill and the beam is there as speakers on the alexa app, but when I try to add alexa as a voice assistant in the sonos app it says "there was a problem adding alexa". Any suggestions?    One of the main reasons I bought this was because its smart as it came with alexa so it's a bit annoying to just have a dumb Bluetooth sound bar staring at me

Hi, help please.  Last week I purchased a Sonos 1 and although I have succeeded in getting Alexa working I am having one problem. I listen to BBC Radio 2 a lot and although I can get this Sonos 1 to play BBC Radion 2 using the app whenever I ask “Alexa play BBC Radio 2 in Bedroom” instead of playing BBC Radio 2 I finish up listening to BBC Radion 2 Cymru!  How can I get this speaker to play BBC Radio 2 using Alexa?

Hello, I have few questions. Right now I have 2 ones and a sub. I want to add beam or playbase or playbar. Which of these do you recommend for a 5.1 setting and playing music? I have a 30m2 living room. The center speaker is only for vocal right? So it’s not important how the sound quality of this center is? I also want to use the center and 2 ones for playing stereo music. Do you recommend that, and so which center speaker?    is 2 ones and a center speaker more powerful for playing stereo music instead of 2 ones only?   2 ones and a center is like 2 fives only for sound quality ? I doubted between 2 ones + center and only 2 fives for playing music.    thnx so far

I recently bought a new TV (Samsung Q70) and, although the sound is better than I expected, I am considering some kind of sound bar. I already have a number of Sonos speakers so was looking at the Beam. I see that Sonos do a bundle with the Sub. Is there any advantage to getting both or would the Beam itself suit my needs, which is basically to give the sound more oomph!  And if I did get the sub as well, where to place it in my room?   The drawing is not to scale!! Basically 15 x 20 ft lounge. My options considered for the sub are positions A B or C. I don’t think I can do surround sound effectively because my TV is in the corner and my wife will not be changing the room around! Hence why I’m looking at beam + sub. Any advice/help appreciated

Hi, I am wondering if I can play Bose Airplay 2 enabled speakers with Sonos Beam in multi room play settings. I have Sonos Beam and Bose Speakers with AirPlay 2 capability in other rooms.  Thank you  Harp

hi I'm interested in buying amp but I would like to ask you 2 questions should i attach the projector to the hdmi (amp) port is it possible? I only have 2 passive speakers, can I create a 5.1 by adding the sub and play 5 sonos?

Recently purchased Play 5 and Rega Plana 1 Plus turntable with built-in pre-amp.  When turntable is powered on, Play 5 has significant hum.  Music from vinyl comes through, although the hum persists.  No hum when Play 5 is set to streaming music via Wi-Fi. I’ve adjusted the line-in volume to multiple settings.  I have (I believe) a high quality 3.5mm to RCA cable.  Any troubleshooting suggestions?

Hi, I have been using Spotify on my various sonos devices for a couple of years with no issue. through the Sonos App and via spotify connect. Over the last couple of days, I haven’t been able to play spotify on any of my Sonos devices, via the Sonos app or Spotify connect. When I try through the sonos app, it says spotify is currently unavailable. I’ve tried restarting my router, restarting all of the devices and also updating the Spotify app, sonos app, and then removed spotify from Sonos, but now I can't add it back as a service. I am getting the below error message: (500) Sorry we are unable to set up your Spotify account at this time.   Very frustrating… Has anyone else experienced this?

Hi, what if the battery of Sonos Move runs out forever and I keep the Sonos Move steady on its charge base?Will it continue to work because of the eletricity provided by usb plugged base? In other words if i do not buy another battery ...will it continue to work on its base because of eletricity power provided by the base?   waiting for your reply… thank you…   PS:How much will it cost the replacement battery?

Hi Guys! Just 2 quick questions as mentioned in the title.  As I found out if I use 2 Sonos One as Rear with my Playbar and Sub I will be able to use Alexa from the Ones. Only Airplay will be disabled. Is that correct? Can I pair the latest Sonos One with a One SL as my Rear Speakers with a Playbar and Sub? And if yes will it still be able to use Alexa from the single Sonos One? Thanks in advance Regards Michael

Hi! The Sonos replacement program tells me that my Sonos Play:5 gen 1 won't receive update from may 2020. Have any of you any experience with Play:5 gen1 vs Sonos Move? I love that's it portable but I don’t want to step down too much in sound quality. But since the gen1 is quite old it might not be any big difference?   Thanks

I have been unable to stream Primephonic for the last 2 days, whenever I try to play a track I get the message the connection to Primephonic was lost. I have tried closing and re=opening the app as well as rebooting my iPad but it doesn’t matter what track I select, I get the same error message. I can open Primephonic on their native app but not through Sonos. Is this a general outage?

Is it possible for the BEAM to accept an HDMI signal directly from a source (cable box/ dvd. etc) instead of the HDMI arc or optical out to hdmi converter

Hi! I have a LG OLED55B7 with a magic remote and a playbar. I’ve configured the remote to work with the Playbar a few times now, but i stops working after a while. It’s like the playbar resets itself. Sometimes it starts working again after I hit mute or unmute. But that only works once or twice, then the connection between the two are totally of.    In the TV-settings I do the following: Set the soundbar to optical/arc output, set the manufacturer to philips, and use the controller 1. then i configure the remote in sonos. This works for a short brief of time, then it loses connection. I have tried other manufacturers for the playbar in the TV settings with no luck, philips seems to be the best option in that case. I will however try the pioneer and see if that may work. But I’m in doubt. I do not use the optical cable that came with the package, I’m using another optical cable I’ve had with my old system. Feels unlikely, but could that be the reason why? 

I'm new here so I apologize for everything in advance. I'd like make my "family room" which consists of 2 play 5's (2 gen), playbar and sub, the default music player for Alexa (echo plus).  However, when I try to set it as the preferred speaker it has the message "incompatible speakers". If I tell Alexa to play music thru family room it works perfectly- would just like to not have to say where each time. Any suggestions would really be appreciated. Thanks    

Playing spotify through sonos and it keeps pausing?  Any tips appreciated.

Does Sonos move support HSP? I AM going to use It with skype on an Ipad or skype on an Android phone. Will It work?