Avid Contributor I

Answered

Change WiFi network

8 replies
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Good morning all

i have a Sonos system (arc, 2 Sonos one and 1 sub)

i did change my router and WiFi network but when I try to change my WiFi with Sonos app is not working.

i did try with Ethernet cable but nothing happens cannot detect my network I guess.

i switch the Ethernet wire but still nothing change.

do someone got this issue or can advice any other option?

thank you

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G

GuitarSuperstarAnswer

Lead Maestro

That would be the only way otherwise to change WiFi?

You can try going to System > Network > Wireless Setup in the Sonos app first.

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

Your Sonos products are probably looking for your old wireless network. Have you tried resetting all of your Sonos speakers and redoing the setup process?

"Receive with simplicity everything that happens to you." - Rashi

C

ClausN

Or setup your new router to broadcast same SSID and with same password as your previous router. This will prevent your playlist from being deleted.

S

Souzy78180Author

Avid Contributor I

Thank you for your reply.

actually I was connected before to the WiFi complex I live in.

now I did subscribe to an home internet box.

so I could not do this manipulation.

May I ask the process if ever I want to proceed by resetting my system?

C

ClausN

https://support.sonos.com/s/article/1096?language=en_US

S

Souzy78180Author

Avid Contributor I

That would be the only way otherwise to change WiFi?

G

GuitarSuperstarAnswer

Lead Maestro

That would be the only way otherwise to change WiFi?

You can try going to System > Network > Wireless Setup in the Sonos app first.

"Receive with simplicity everything that happens to you." - Rashi

C

ClausN

Make sure your new router broadcasts 2,4 GHz b/g

https://support.sonos.com/s/article/126?language=en_US

Some routers do not bridge 2,4 and 5 GHz. You could try disabling 5 GHz in the router and see if that helps, and also try again with your Arc connected directly into the router by ethernet.

S

Souzy78180Author

Avid Contributor I

Thank you for your advice

my router support 2,4 and 5ghz

i did try to plug my Sonos arc as well directly but not plug in power since not enough length with the wire

I just did follow this step from the apps but still the problem haven’t been solved...

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