Skip to main content
Fletchers heating
Contributor I
January 2, 2021
Answered

Arc surrounds not playing music when selected

Hi guys.

When playing music via a play1,, if I also select the arc (with attached SLs as surrounds) I only get the music from the play1 and the arc.

If I unpair the surrounds from the arc then I'll get music from the SLs. 

 

Am I missing something 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
John BAnswer
January 3, 2021

This sounds very like a thread I tried (and failed) to help with a couple of weeks back.  

I’m not sure the title quite identifies the issue, but I could not see anything wrong with what the OP was doing.  Unless anyone comes up with any bright ideas I think it may be best if @Fletchers heating called Sonos Support?

View in thread

5 replies

Ken_Griffiths
Ken_Griffiths
January 2, 2021

In ‘Settings/System’ in the Sonos App, is your Arc now showing by it’s Room Name followed by (+LS+RS) - are there any issues/errors highlighted in the System? If not, can you rebond the surrounds back to the Arc.

With the surrounds re-bonded, if you go into the Arc room settings and choose "surround audio” if you have music playback set to ‘Ambient’ - then try changing that setting to ‘Full’ and try again and see if that fixes the issue. 

    Fletchers heatingAuthor
    Contributor I
    January 3, 2021

    Hi Ken,

     

    yes ive got arc showing with +LS+RS. and surround audio set to full music playback.  issue still the same unfortuantly.

    GuitarSuperstar
    Lead Maestro
    January 3, 2021

    Have you tried disconnecting the surrounds from the Arc and setting them back up again?

    "Receive with simplicity everything that happens to you." - Rashi
    Ken_Griffiths
    Ken_Griffiths
    January 3, 2021

    Fletchers heating,

    What happens when you group the speakers the other way around - so you play music on the Arc & it’s surrounds and then go onto group the room with the Play:1 - does that work?

    John BAnswer
    January 3, 2021

    This sounds very like a thread I tried (and failed) to help with a couple of weeks back.  

    I’m not sure the title quite identifies the issue, but I could not see anything wrong with what the OP was doing.  Unless anyone comes up with any bright ideas I think it may be best if @Fletchers heating called Sonos Support?

      Terms & ConditionsAccessibility statement