Contributor I

Answered

Sonos app pages blank

Forum|Forum|6 years ago
April 20, 2020
14 replies
7284 views

When I open my Sonos app all my radio stations and browse info has disappeared. There is just a white screen. The setting info is still there. My phone is an apple 7 and I have being using the Play one successfully for a few years without any problems. I can control the Play 1 with my wife’ phone / Sonos app. I have deleted the app and replaced it with no joy. Any ideas?

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Best answer by Rowena B.

HI @HotNicksUK,

Thanks for reaching out to the Sonos community. We appreciate you for letting us know about your concern and for submitting the diagnostic.

In the report, there are no showing Sonos devices for us to check. To help you out with this, please follow the steps below.

Sequential reboot to refresh your network and all your Sonos devices connection.
- Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
- Once the router is back online, unplug all your Sonos devices from the power. Please wait 15 seconds before you plug back them back in.
- Force close the Sonos app from your iOS or Android device.
- When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
- Test playback and observe Sonos performance.
Hardwire your Sonos Amp to your router.
- Test playback and observe Sonos performance.
User another mobile controller if available.

If still not resolved, I recommend contacting our phone support team to further look into this. Please let me know if you have any further questions or concerns, we’ll be glad to assist you.

Show previous replies

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Nigel207

Lyricist II

Hi Krishma,

Thank you for your response. The diagnostic was from my phone that doesn’t work, which was connected to the same wifi network. I have removed the Sonos App several times and rebooted the phone. Occasionally it will work, until I want to use it the next time. The Sonos permission is “on”.

Krishma M

Retired Sonos Staff

Hi @Nigel207, thanks for your reply and appreciate the efforts. I guess my best suggestion here is to reboot since the last time you rebooted was almost a month. First, disconnect all Sonos from power and the same goes with all your network devices like your modem, router, access points. After 5-10 seconds, connect all your network devices once it comes back and you can connect again to the internet, connect all your Sonos equipment. Reboot your phone as well then observe. If it fails again, submit a diagnostic from the working and non-working controller. Reply to us with the confirmation number. We and the community are always here to help.

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HotNicksUK

Lyricist I

I have same issue. App is blank. Was working fine yesterday. I have a Sonos one and 2 x Amps on the network.

42619917 - diagnostic number

the only change I attempted to make yesterday was to add one of my Amps as a surround to my other amp. (Which the wizard appeared to complete)

Rowena B.Answer