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HiI have an Amp connected via optical adapter that I use for HT purposes with a pair of Ones as surrounds and a pair of passive speakers. Content comes from an Apple TV 4K.The problem is that frequently (several times per evening) the remote (I use the Apple TV remote) stops being able to change volume. The only way I could come up with to restore this function, is to repeat the TV setup in the Sonos app. This quite time consuming of course and not a good user experience.Is this a common issue, does anyone know how to avoid this, maybe an easier way to fix or to reestablish the remote functionality?  

I have a Play 5 gen 1 (wired to router) & 2no Play 1s paired, in room 1, using S1 controller.I added a Beam (wired to router £ connected to TV) in room 2. It requires S2 controller.Since the installation of the Beam, the S1 controller continually requires upgrading to S2. S2 does not recognise the Play 5 so I've reverted to S1 in room 1. The S1 controller no longer sees the music library on my NAS which is my main source of music, and the main reason why I have a NAS.I am prepared to have two separate systems in rooms 1 & 2 if necessary, but I want my Play 5 to work, and I want access to my NAS.Can someone with more knowledge of the Sonos system help? I feel that I've introduced a cuckoo into my Sonos nest.Thanks in advanceDesmac

Hello,I got the Sonos Port and the Pro-Ject T1 Phono SB Turntable delivered today and I am struggling to connect them to my existing speakers.When I try to play music from the vinyl via the Port, I only get static sounds/crackling with no music. Port connected to my existing Sonos speakers with no issues, I used the default setting on the turntable, followed the setup process and no luck.I tried both Sonos and Pro-Ject cables to connect the record player to Port and looked here in other threads without success. When I try to play music from Spotify as per usual, everything works fine. The turntable is working as I can hear the very slight music coming from where the needle meets the vinyl.Would anyone be able to help?

I have an Arc, 2 Subs and 2 one SL's. I understand that I can independently control the Subs volume in the S2 App, but what does the EQ function in the S2 App do to the Subs if you increase bass on the EQ? I'm confused as to why there is a volume control for the sub and a bass EQ. Does the bass EQ change the crossover frequency to the Subs? Thanks in advance for any and all answers!

Dear community,I am happy user of Playbar, bought it last year and sound is brilliant, unfortunately I started thinking than plain playbar is not enough to get cinema sound, and here is my question, I have not much possibilities to use like some kind of satellites or so,  checked many articles and still have no idea what to add to my playbar to get 3d / surround / cinematic sound can you guys please advise what kind of speakers should I buy from Sonos as there a few types and have no idea which will match my needs, I don't think I need subwoofer as there is not much space, room is quite empty just has sofas at the back, so guys how can I make my room cinema feeling like :D  

Hi, When I try to play more than 2-3 rooms with Sonos S2, the playback constantly cuts in and out… I’m using Sonosnet.  Talking to Sonos CS, he says I need to get Sonosnet on it’s own clean 2.4 channel. It doesn’t appear that my AmpliFi AP can do that. 

Hi In recent months when I listen to BBC Radio 2 or London Gold it regularly flips and repeats itself. This happens a few times every hour and becomes extremely annoying. I reported this problem to Sonos and they said reboot my Router. However, this becomes inpracticable as it happens more than once an hour. Does anyone else have experience of this issue?

My Arc struggles to produce convincing left and right front effects, probably due to the lob-sided shape of my room. I’m wondering if I can add 2 more speakers (stereo pair) to help? 

I have just set up my new Arc using my Play 1's as surround speakers but I only seem to be able to get PCM stereo output from the native TV apps like Amazon Prime and BBC iplayer etc and I am testing it out on their high quality HDR 5:1 content. The TV doesn't seem to be passing through the digital 5:1 signal... I have tried an alternative HDMI cable but it’s just the same.My Tv is a Panasonic HZ1000 and its configured with the hdmi cable connected directly from the soundbar to the TV's inbuilt eArc socket. In the TV settings the audio auto sets to home theatre and dolby atmos output is set to on. There is also a setting that allows me to choose Auto, Dolby or PCM. If its set on Dolby or Auto there is no sound at all but switch to PCM and I get stereo only.I have just upgraded from a Playbar that had no problems getting 5:1 digital (not atmos of course) from the native TV apps but now i'm only able to output stereo.Iv probably missed something glaringly obvious but has anybody experien

Hey everyone I’ve attached pictures of my room and was wondering what would be the best placement for two Sonos One speakers, I was thinking to put one in the corner above my bed (wall mounted) and one on my desk however I’m not sure how that would impact the sound, any suggestions?The other option is placing them above my bed wall mounted facing my computerAlso the room looks smaller / weird because of the Ultra-wide cameraThank youhttps://imgur.com/a/7DtjUNO

Hi all, I’m experiencing unstable playback with slow response (via app) from a group and common delay with some speakers and others not. The specific group includes these products: boost, play3, play1, play5, One SL and Connect:Amp. I’m using Tidal HiFi. The issue has gotten more common recently. Would be wonderful to hear ideas on what could cause this:-)Diagnosis submitted: 1506863163Thanks, Arnt

Hi, I have discussed with Spotify the fact that you cannot play Spotify provided BBC Podcasts on Sonos speakers. All other podcasts I have tried to play from Spotify work no problem, but with BBC podcasts all Sonos devices are greyed out. This is not unique to me or to Sonos it seems (see the discussion here).Spotify has said they are working the issue, I wondered if Sonos was aware?Is this the BBC controlling where their content is played again, even though this content has been licensed by Spotify?

Hi i have bought a arc , and i have tried trueplay whit iPhone 11 and a 6 . I Think that my Old playbar is murst better for musik that the arc is , shoud new not be better , a nother thing is the s ore t is very harsh and it is very inoring to Sound to , is Sonos cumming whit a new opdate to fix this , Sorry my english 

When I add new music to my Apple Music library, it doesn’t show up in my Sonos app. It’s been 24 hours and still nothing.

I tried watching Dunkirk UHD Blu ray this morning which has a DTS-HD MA soundtrack. I know the Arc cannot decode DTS and cannot currently receive 7.1 LPCM, but I thought the Xbox One X could encode Dolby digital on the fly? If I have my Xbox set to bitstream Dolby digital or Dolby Atmos I get no sound (Sonos app says it is receiving ‘silence’) from the arc if my C9 is set to pass through (eARC on). If I change the tv to PCM I get 2.0 stereo (presumably this is the tv downsampling the bitstream signal to LPCM). Given the recent C9 firmware upgrade, once Sonos have released their promised update enabling 7.1 LPCM I presume I can just set my Xbox to output to 7.1 uncompressed and away I go. However, anyone got any idea how I can get this working before then? UHDs and games with Dolby Atmos soundtracks work perfectly already btw.

I already have 2 sonos one gen 2's as stereo pair and now considering buying only 1 sonos five as a backyard speaker..Is 1 sonos five enough to give better performance then 2 sonos one's g2?..im getting bored unplugging my sonos ones from my home theater setup..

I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings. It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost. So now I'm stuck with thousands of dollars of speakers that don't work. I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up. Can anyone suggest something else to try?

Hi Sonos community.My iphone only connects to sonos about 20% of the time. The rest of the time is says “Unable to connect to Sonos product”.I’ve tried resetting the app, restarting my router, switching all router traffic to 2.4GHz, re-installing sonos app on phone, setting the iphone ‘local network’ on, restarting my phone.The thing I really don’t understand is my wife’s android phone has no trouble connecting to Sonos - works 100% of the time. It seems to be a problem with the iphone only (iphone 11, ios14.2)Any ideas wd be very much appreciated! 

Sonos Radio. Can’t advance to next song. 

I currently have a Sonos Playbase and a Sonos Sub. They were both connected to my Wifi in the past however there was one day when they were just disconnected from the Wifi.The Playbase is now connected to the router through Ethernet cable while the Sub is unable to be connected. When I try taking out the Ethernet cable, my Sonos app is unable to find either the Playbase or the Sub. With the Ethernet cable connected to the Playbase, I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. To note:1. I am definitely keying in the correct password.2. My router 802.11 mode is mixed 802.11a/n/ac.My wifi should be compatible with the Sonos products. I would like to enquire what I am able to do to reconnect both my Playbase and Sub to my wifi. As of now my Sub is unable to be used while my Playbase can only be used with an ethernet cable as I do not have sufficient ports on my router. I have already tried factory resetting both my products yet the issue still

Hi All,Wondering everyone’s thoughts on keeping a Sonos Move in our detached and uninsulated garage. We live in an area where temperatures can stay below freezing for weeks at a time and can get to single digits Fahrenheit (-13 C) or colder. My question is, what damage could be done to the battery or the Move itself if we keep the Move in the garage at those temperatures? Also I see the specs state that charging occurs from 0 C and above. What happens if I leave the Move plugged in and the temperature is below 0 C? Would it do any damage to the battery or it would just not charge? Thanks!

I read recently that Sonos updated the firmware to allow a 2nd sub to be added to a HT setup with compatible soundbar and at least one if the subs being a Gen 3.  I already have two subs, and thinking about adding a third to the household collection -  but can’t test the 5.2 config as both current subs are Gen 2s.  main reason for asking is that the answer would decide whether I choose a white or a black Sub to add. IF the 2nd sub config adds a lot of benefit I’d prefer to colour match it to the existing 5.1 system. But if it is only marginal then I’ll match it to the ‘other room’ and ‘loan’ it to the HT for occasional use.  EDIT: i should add that the room is approx 6.5m by 3.5m and rears are Play 5 Gen 2.  thanks.  

I have the Sonos Arc plugged into the HDMI(ARC) port on the tv, Simple-CEC enabled and ARC is working, no trouble reported in the S2 app.After I ran the TruePlay setup I started Disney+ and tried some Marvel movies. They show up in the HD report as Atmos movies, but the summary cards only show DolbyVision and 5.1 - no Atmos anywhere.I then found that I could add Disney + to the Apple TV app, did that, and then the movies show up as Atmos in that. I started up a couple of movies and I still get 5.1 sound.I’m about to order a new TV, but before I do that I read a few threads here on the forum and found that lots of people are having trouble with aTV4k. What should I do to check things out prior to spending even more money on this sound debacle?

I have Arc + Sub + Rear One Surrounds for home theater paired with an LG CX. I also have a separate 2.0 system dedicated for serious music listening sessions located in the same space.I was wondering if I can get the Amp and a speaker selector switch (to switch my bookshelves between Sonos Amp and 2.0 system) but also have the Sonos Amp integrated into my theater setup so my bookshelves act as FR and FL channels when watching TV/movies? If the Amp can’t be fully integrated with Arc + Sub + One via Sonos app, what if I got an HDMI splitter to split/mirror the eArc connection from LG CX, and connect it to both the Arc and Amp? If this will work on the Sonos side, it’ll be dependent on finding an HDMI splitter that supports eARC.I would use the speaker switch to quickly toggle my bookshelves back to my 2.0 system for music listening sessions.  

Hi Guys I have just purchased a Sonos beam and have connected it to my Sony Bravia OLED TV.I bought it to compliment the speakers the TV comes with (which are pretty good) but the problem is that as soom as the Sonos system is switched on/connected, the TV speakers stop working. I cannot get them both to work at the same time.  I have connected the system to the HDMI Arc socket as instructed.  Any thoughts guys?