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Beam and surrounds (play 1s) go into mute mode when I turn tv off (solid green light). Have to manually hit volume button now to play music. Never used to happen. Started this week after Sony update and move to S2. TV Sony xbr55x850D. Hookup thru arc. Diagnostic number:302588424

Hi, I tried to add a new Sonos One SL to my system last night using my Sonos S1 app, but it stalled. I eventually deleted that speaker, realising it must have shipped with the S2 operating system unlike my previous One SL.However, the Sonos S1 apps I have running everywhere now refuse to start up. As soon as they start, I get a message saying I need the S2 app. There is no other option to ignore this.I only have S1 devices on my system. I have 2 Sonos Connects & 1 Sonos One SL - all on S1. (My new One SL on S2 is not connected yet.) I can’t update these to S2 because the fixed in-wall Crestron screen won’t run the S2 controller. Apparently, the Crestron devices run an old Android system & Sonos has said they won’t make their S2 app work with these any longer. The Crestron can’t be updated from Crestron OS 2 because Crestron OS 3 doesn’t support the Philips Dynalite systems in the building. So, bottom line. I’m stuck with Sonos S1.So, how do I get my apps working again with my s

Hi everyone, sooo, I have the Sonos Playbar and 2 Play ones in my living room. I mainly use the system for listening to music and not actually to watch many movies (contrary to what I had planned years ago when I bought the playbar). Anyway, I am moving to a bigger apartment so I would like to add speaker(s) to my setup. What would you recommend I should add (all in the same room). Shall I go for one play 5 or another play 1 and the sub? I appreciate that it won’t improve my movie sound experience but that’s not what I am going for as I said earlier.thanks for your help ! 

Hi Sonos I’m new and love your products. I’ve just bought a beam and one and have now bought a move and 2 further ones as surrounds.  The move seems like a great product. Expensive, but suits a number of my needs. My question:  How long is Sonos committed to stocking replacement batteries for the Move for? Do you for instance still stock spares for some legacy products?. I don’t want to invest in the speaker now and then find out in 4 years when the battery permanently dies  (which it will) that you no longer sell replacements.As a solution, I’d be tempted to buy an additional battery now but am not sure how best to manage this for its lifespan. Should I alternate the batteries e.g swap out each month or just put the 2nd one in in approx 4 years time when the first one dies? I see this is a question a lot of people have alluded to, but haven’t seen it answered as yet. Thanks a lot ! 

I've set my record player up to play through my Sonos with a Sonos Port, but it created a new room in the process. Is this normal? Or can I change it so I just have the record player set up within my only existing room. It works fine, just that I have two rooms now within my Sonos S2 app when I only have one! 

I signed up for Qobuz but it's not showing up as an option for streaming services in my S2 app. Help!

Good day, i have searched through the history and am still unclear of what my best option is.  Apologies if I’ve missed it. Currently i have the Sonance MAG 6.1 set up for my back yard.  This system has a sub and six landscape speakers running to a single Sonos amp. Sounds great. My patio has a TV that i would like to integrate and be able to both play the TV output just on my patio (separate from the landscape speakers), as well as with my landscape speaker or just through my landscape speakers. I have yet to purchase the audio (speakers/amp) for my TV patio, would in ceiling with a sperate Sonos amp or sound bar (beam/arc) enable the above desired end state?  Would i need something different? Appreciate any intelligence you can provide.  Thank you.

I just got an arc and a sub and upgraded my system to S2. The Arc works great, but I don’t get any sound from the Sub. I have tried to disconnect it and connect it again (even did a factory reset) but no change. The sub is visible on my network and everything looks correct in the software, it is just that the Sub does not give any sound. The Arc however changes a lot when the sub is connected, it is like it opens up a lot more sound on the upper frequencies, but without the Sub too much of the lower spectrum is missing. Any idea? Did I get a broken Sub? 

Hi,I know this subject has already been discussed but mostly about the delay/lag issue.My concern is different and concerns sound quality.I mostly listen to music in front of my computer, through Foobar (mostly FLAC) and Deezer Hi-res.At the moment, I use a DAC (DACMAGIC PLUS) connected to the computer with USB and to active speakers (Focal Shape 65 plus a sub) through XLR.It sounds good but it’s a bit annoying because I have to switch everything on and off when using the PC or not, as the “auto power on/off” of the different devices doesn’t work well.Also, I have Play 5’s in my house and I love their sound, maybe more than the FOCAL (which are “studio” speakers thus more neutral and less “fun”) so I thought : why not try the SONOS on the computer ?It works (with a slight delay but ok for me) but I find that the quality is altered because of the “aux / line in” connection.Maybe it’s only in my head but as the only solution is to connect one of the Play 5 to the DAC through a AUX /RCA c

 I have the following setup:-Sony bravia kd65xd8505 with Arc output high speed wire-Apple TV 4K - Netflix upgrade to 4K-Sonos Arc with two Sonos Ones  + Subwoofer setup all in network  sonos boostSonos connected via wi-Fi from boostArc connected to Tv via hdmi  So my problem is no atmos sound at allI have only Dolby 5.1 and Vision.   How can I resolve this problem?Diagnostic 789129032

I use the Sonos App on my iPad with the device Connect that is connected to my router and to my HiFi amplifier. The Connect device disconnects after a few minutes. I can sometimes reactivate it through my Sonos App, and I hear music again. But after two or three tries, the Sonos App can no longer find the Connect device. The problem appeared about a month ago (in March 2021). Before, for more than a year, there was no problem. Any suggestions what the problem is? And how to solve it? 

I have a turntable plugged into my Sony stereo amplifier and I wish to plug this into my Sonos port, thus essentially using the amp as a pre amp. Will the RCA output on the back of the amp work for this? I assume I just run an RCA cable from the amp output to the port input and then this will stream to all my Sonos speakers? The Sony amp is the Sony STRDH190.CEK.

Before Rogan went to Spotify I could stream his podcast through Stitcher. Now, Stitcher doesn’t work at all and even though I can stream Rogan directly through Spotify, his podcast doesn’t show up when I search for it in Spotify on Sonos. Is it not licensed for Canada, for Sonos? Thx.

I got a gen 3 sub recently and have tried to keep it in pristine condition. All I've used on it is the Sonos cloth that comes with it to dust it off. I was shining my phones flashlight last time I cleaned it to make sure I had removed everything, when I noticed a hairline scratch that was about 5 inches long on the top of the sub. This scratch is really only visible when I shine a flashlight near it although I'm wondering if this is common and the finish scratches from just cleaning it with the supplied cloth.Has anyone tried to get rid of scratches like these on the sub with a polish, or should I just leave it as is?

will my bean and Play:1 work there? The cables are different, I know I can use adapter. Will using an adapter compromise the output?

I just noticed that Tidal displays “MASTER” now on MQA tracks where before it would kick down to “HIFI” - has SONAS started supporting MQA?     my understanding before was that even if you were playing the master quality music, it would downgrade to hifi and this was reflected in the display.  What changed?  Audio Quality or just the display? i have two gen 2 Play 5s with the sub in my office.  I enjoy the sound 😁   Thank you for any input!!!

My S1 app no longer works (after 4 years of working fine) as of a couple of days ago.  A message automatically comes up saying “you can control all your products using the S2 app.”  When I open the S2 app, the message states “this product is not compatible with S2 app.”  Add this product to an existing S1 system.  BUT the S1 system will NOT work and tells me to log into S2.  This would b funny if it was not so frustrating.  None of my devices are working.  None.  Advice???

Hello out there,I have an sonos beam with two play1 and sub for about a year now. I just noticed recently that system is not playing in  dolby 5.1, but instead in pcm,/ surround.My tv is a vizio 652ui-b2 and my cable/satellite service is direct tv. I looked at my audio tv settings and it was set on PCM. So I switched it to bitstream. And my sonos beam started playing in dolby. So I thought I fixed the problem.But when I tried to use my remote the sound cut off.  I then switched the tv back to PCM, and everything worked ok. But I'm not getting dolby sound from my sonos.This kind of defeats the purpose of having a sonos system.If anyone out there had this issue?  let me know please thanks 

Hi!I’m looking for advice on how to play CDs through my Sonos speakers without spending a fortune on a Sonos Port or Amp. I currently have a Sonos One Gen 2 and an IKEA Symfonisk, none of which have line-in. I’ve also ordered the Sonos Roam, which also doesn’t have line-in, but apparently has bluetooth. So, could I:Get a portable CD player with bluetooth and connect that to the Sonos Roam via bluetooth? Would that only play on the Roam then and not the whole system? If I get an Apple Optical Drive, could I then connect it to my Macbook and send it to the speakers via Airplay 2?Any other options?Grateful for any advice! 

Having trouble adding the google assistant to arc. No issues adding to move or one. the google assistant app just says “no device found” when i try to add to my arc... All devices on same wifi set up.Have already tried factory reset, unlinking and relinking sonos account to google assistant. Super frustrating as I want to use my ones as surrounds with the arc but not lose the google assistant.  any tips?

I purchased the Sonos Surround Set. The arc arrived last night, and after spending a fair amount of time trying to sort it, I’m having a number of issues.1.The dialogue sounds terrible. I’ve tried the dialogue enhancer, and it makes no difference. As a test, I put on a nature documentary, and David Attenborough’s narration sounded so muffled, like he was underwater. It was like a jumper was on top of the arc. As another test, I tried various channels (Apple TV, Netflix, Regular TV) and the dialogue sounded poor on most of them. The best it sounded was on a game show on normal TV, but it sounded like it was going up and down, and changing each time a different person spoke. Really distracting.2. The sub makes absolutely zero difference. It is definitely connected, but when I switch it on or off, the sound remains exactly the same.3. The rear speakers (Sonos Ones) are fantastic for music. The quality is high. However, when the surround sound system was set up, I couldn’t hear any dialogu

I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the folders though.Are there any tips?

I have 10,000 songs on my mp3 player, what's the easiest way to play these on my Sonos beam and One SL? Can I put them on the app or cloud to play through the app? Cheers! 

Hello!I am considering a Sonos One SL to replace my Hitachi W200. One thing I am confused about is, if i am playing music from Apple Music to the Sonos, will it only play the music and not other things on my phone? For example, I can play Spotify to the W200 and if I play a Youtube video, or a game that has sound, those other sounds do not play on the W200 (which is the way I want it). The Hitachi has great sound but will not work with Apple Music over WiFi, I would have to switch to BT which would play the sounds I do not want. Will the Sonos work like the W200 does in WiFi?  

I currently have a Sonos Arc, Sub and two Play:1's set up for 5.1 surround.I'm thinking about purchasing a Sonos Port, which I'll pair with a headphone amp to essentially create a Sonos integrated headphone socket in the same physical room as the Arc for late-night listening.My question is, if I was to use the Port in this manner, would the 5.1 signal going to the Arc (a movie, for example) get downmixed to stereo before reaching my headphone amp when I'm listening using the Port, or would I only receive the true L and R surround channels (no centre/dialogue channel)?