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This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app. 

one sl sonos regularly disconnect from surround.  composition: beam, sub and two one sl. When it is happening i have to restart all  one sl and reconnect them. it also very difficult to connect the one sl to the beam. It takes a lot of time. i buy them 2 weeks ago and surround was working two days. I see this is a problem that has been around for a long time.my mobile is an iPhone 12 pro max and the router is a Netgear Orbi RbK 23  when can we hope a solution ?    

A small niggle, but I wanted to check I had registered my new Sonos One and looked on the website.  The website shows my old system, a play one setup that I have now sold and replaced.    However, the app on my phone is correct - shows the new system.I cant see how to change the info on the website.  I would like it to be correct, just in case I have any warranty issues. What am I doing wrong? Many Thanks

HI,I own two sonos 1s and i know that they are able to be connected to apple devices via airplay 2. However, i was wondering if i bought a TV with airplay 2 technology would i be able to connect my sonos ones to it. I have been looking at the LG 43UN74006LB TV.Thanks.

Hi. I have an integrated CD/Tuner/Amp. I want to play my CDs from this unit to my sonos speakers in other part of my home. I have a Connect. The hifi has outputs for speakers and two AUX inputs (one phono and one jack).I have tried connecting the CONNECT from both its line in and line out phono sockets to the AUX on the HIfi unit without any result.What am I not doing correctly?

I'm unable to add music folders from my NAS (MyCloudEX2Ultra) to my Sonos music library. I get a pop-up error message that incudes a link to Error 900. It suggests the issue is to do with the IRPStackSize. I've followed the instructions at https://support.microsoft.com/en-us/help/106167/error-message-not-enough-server-storage-is-available-to-process-this-c and added the necessary entry to the registry with a stack size of 0x12 - gradually increasing it to that from the default value of 0x4. But I still get the same error message. (NB: the registry editor only gave me the option to add DWORD (32 bit value) whereas my system is 64bit Windows 10)I'm not sure if this is a Sonos issue or MyCloudEX2Ultra. A couple of days ago I updated the operating system on the NAS from OS3 to OS5. Until then the Sonos was working fine with the networked shares in place.  They then ceased working. The update required reinstalling Plex and Twonky DNLA server. Plex continues to work fine, so access to my mus

I just installed my Sonos One SL for my kitchen and the sound quality is extremely poor. It is very tinny and sounds like the speaker is using less than 5% of its total capacity. I have a One SL and a Beam in my living room and the sound is excellent. This is incomparable and clearly broken or faulty. I have tried returning to factory setting and reinstalling software but no luck. Wondering if the speaker simply arrived faulty ? Any suggestions ?

I have an LG OLED non-eARC TV. My main content source is Apple TV 4K and I also have an old Sony Blu-ray.With HDFury Arcana and EZCoo 4x2 Matrix switch, I have at last (I think!) sorted out the ATV and DVD sources including Atmos from the ATV playing Netflix.Occasionally we want to watch Smart TV content (eg BBC UHD streaming)  but I can’t find a way to get the sound from it into the Sonos Arc.Has anyone solved this or got any great ideas to solve?

Hi allI am designing the speakers for our new games room and cinema room. The layout is: a rectangular shaped room (roughly 10m x 5m) one half has a pool table and bar, the other has a large 85inch flat screen being built into the wall.  I’m looking for a system that primarily is for the TV but is also great for music.  We have sonos all over the house currently  my current thinking is a combination sub, arc and something for surround...which is where my question is; do I get in ceiling speakers and if so, how many do I need? Is the arc&sub enough for the cinema area and would two in ceiling speakers work at the back around the pool area? Or do I need 4 in ceiling  + arc and sub? final thought is if it’s 4 I need, then should I get in ceiling for all 4, or 2 wall speakers either side of the TV with 2 in ceiling at the back?thanks - any tips would be welcome!

Do Sonos intend to integrate BBC Sounds with Sonos, as they have done with Spotify.I’m referring to various workarounds using Google Assistant or Alexa, not via AirPlay.I would like full integration as has been so well implemented with Spotify.

Hi All Sorry for long story but I need to explain it from beginning.I recently purchased Beam and Sub gen 3 all brand new from shop. The first problem which I had was the Sub gen 3 I could not set it up and get it work. Once I managed to get it work I could not add it to beam for surround system included with mine another Sonos ones. I did not had any problem setup the Beam or sonos ones only the Sub was kicking all the time it can not be added. Well finally somehow I managed to add the Sun gen 3 but it appears in app like question mark but it did worked and somehow next day it fixed his self and I could see sub there in app. Well today 08.12.2020 we had app update and it did fail on mine Sub well I am very confused because when I went back to the app it says there is no update needed. I never had any issues with any other sonos product like set it up or update it and I am bit worried if the sub is not faulty or at least the hardware in it. It looks like it works but no guarantee for h

Hello Sonos teamMy sub is producing a very annoying rattle when we play some music or movies. I have checked everything including equaliser settings. I attached a video with an example.Can you please let me know what shall I do next?VideoBest regards Vasco

hello, I would like to make a request for the ability to use YouVersion Bible with my Sonos One google assistant. I am able to ask my google mini, but not with the Sonos One. please enable this. thank you 

I can control volume on Sonos One, One SL and Port from Sonos app but not the Move???!

I have a Sonos Beam and two Sonos Ones, connected wirelessly through my 2nd Generation Apple Airport Express with the latest firmware installed. This setup has worked just fine until recently, when I upgraded to Sonos S2 and got a new cable modem. Now, when I launch the S2 app on iOS 14, it says that I’m “Unable to connect to Sonos” and Alexa and Spotify (the only two services I’ve connected to Sonos through the app) doesn’t work. I have enabled access to the “Local Network” under the iOS 14 Privacy settings, and I’ve also completely reset my Sonos speakers to factory settings to no avail. The only thing that seems to temporarily work, is rebooting my Airport Express router. When I do that, I can access everything just fine through the Sonos S2 app, and can use Alexa and stream Spotify with no issues. But after a variable amount of time, it just stops working. I have no clue what the issue is, but has anyone else come across this/found a fix for it?

Is there a voice command to start playing the TV audio to multiple rooms/speakers? I can get my Beam (and attached Sub) to switch its input back to TV by voice, but I want it to be playing in another room as well. I can set this up via the app, but am really going for voice control. Ideally, this would be a single command (so I can give it a shorthand as a Routine) but if it takes two, so be it.Relatedly, is there a good way to redirect what’s playing in one room/group to another/all by voice? (That would make it easy to do in two commands.)I just switched to Alexa from Google because it feels a bit better integrated with Sonos (group support, etc), but would be curious about both honestly. 

Hi All, I was happily watching my TV last night when all of sudden my Playbase turned itself off. I’ve tried to reconnect the power cable securely and have tested multiple power sockets but to no avail, the unit will just not turn back on again. Has anyone else come across this and/or know how to fix it? I’m guessing the power unit inside the unit may have failed so might have to send it off to be repaired. Any help greatly appreciated as I’m currently set up for 5.1 surround sound in my living room and without the Playbase the rest are pretty useless!Thanks.

Hi all,Having read a lot of threads on Sonos surround sound, I’m still experiencing issues, and hope for some assistance in preparing my setup for a PS5 at some point: My current setup consists of a PS4, which outputs video through HDMI to a BenQ projector.Simultaniously, the PS4 outputs sound via Optical directly to my Sonos Playbar + 2 x Play:1s for surround.Setting the PS4 to output only DD5.1 via the Optical ensures that I have perfect surround sound - all good! Now, sometime in the near future I’m looking to replace my PS4 with a PS5, which lacks the Optical out port. So I was looking into HDMI audio extractors with optical out, which should be able to do the trick.I purchased this one: https://www.conrad.com/p/speaka-professional-3-ports-hdmi-switch-3d-playback-mode-remote-control-arc-audio-return-channel-3840-x-2160-p-1360279- and implemented it into my current setup between the PS4 and the Playbar, outputting sound from the PS4 via HDMI now, and extracting it from the Switch to

I have major S1 controller “Not connected”, “Your Sonos product was not found” issues.I have an existing S1 system with 2 Play 5’s (Gen1), 3 Play1’s, Beam and Boost. I was given a Move for Christmas and have spent 2 days trying to connect it to the S1 controller. I have tried every suggestion on the forums (latest software, device, handset and router reboots and resets, various IOS and Android controllers tried, moving nearer the router etc) but always end up with the “Not connected error”.The Move connects quite happily to the S2 controller.I then decided to see if the sound of a couple of Play 1’s in the room the Play 5’s are would be OK (they’re not as it’s quite a large room). Unfortunately, during this process I switched the two Play 1’s to the S2 controller (I was testing them with the Move). However, I cannot reconnect them back to the S1 controller. Exactly the same issue as with the Move “Not connected”, “Your Sonos product was not found”. What is really perplexing is that the

Hi, i have a problem.!!! Recently one of my Sonia the one I have in the bathroom won’t play when I group all the rest of them! I can play separate music in the bathroom, and on the other 3 I can play same. But it don’t want to be grouped with the bathroom. How to fix?

Tried setting an alarm up on my SONOS one sl in my bedroom but when I go to select the music to go with the alarm there is nothing there. All the headings are there i.e. Sonos Radio, etc but when you select any of these headings there is nothing behind them...all missing any selectable content. Not sure why?? 

Comcast cable box requires the use of the ARC port.  It won’t work with a coaxial cable.  I’ve connected the Beam using the optical adapter but no sound comes out of the sound bar.  What’s the fix?

If I understand everything correctly I can connect my Beam with a Connect:Amp. Does it matter if this Connect:Amp is gen 1 or gen 2?I use the Beam via my TV (HDMI ARC) if that would matter.

Will there ever be Spotify podcasts on Sonos, appears this has been an ask for years now. 

Hi,2 days ago, I clicked on the Sonos 1 icon on my laptop (Windows 10) and I got a setup assistant menu displayed showing a list of languages. This menu was frozen i.e. I couldn’t select anything and then it all disappeared. The result is that it is now impossible to run Sonos on my laptop.  Anyone got an answer on this?