I purchased the Sonos Surround Set. The arc arrived last night, and after spending a fair amount of time trying to sort it, I’m having a number of issues.
1.The dialogue sounds terrible. I’ve tried the dialogue enhancer, and it makes no difference. As a test, I put on a nature documentary, and David Attenborough’s narration sounded so muffled, like he was underwater. It was like a jumper was on top of the arc. As another test, I tried various channels (Apple TV, Netflix, Regular TV) and the dialogue sounded poor on most of them. The best it sounded was on a game show on normal TV, but it sounded like it was going up and down, and changing each time a different person spoke. Really distracting.
2. The sub makes absolutely zero difference. It is definitely connected, but when I switch it on or off, the sound remains exactly the same.
3. The rear speakers (Sonos Ones) are fantastic for music. The quality is high. However, when the surround sound system was set up, I couldn’t hear any dialogue through them, just the odd bit of background noise. Also, it seems that there is no way to increase (or decrease) the rear speakers without increasing (or decreasing) the arc at the same time. This is disappointing.
4. Ever since I set up the Sonos Ones on our wifi network, our home wifi has become noticeably more sluggish. We have one of the top wifi packages, and it has always worked on multiple devices, but it seems to have slowed down as soon as we get the Sonos kit. Does Sonos have a habit of doing this?
Now, I should point out that my TV (55-inch 4K Sony Bravia) doesn’t have eArc. Just HDMI ARC. I realise that I won’t get the full quality without eArc, but I wasn’t expecting the quality to be this bad – and it shouldn’t be.
After speaking to technical support for an hour or so, a diagnostic test revealed that there is an issue with the Arc, so it has to be replaced. However, after looking at various forums, it seems that lots of other people have had similar issues with the arc and the surround set.
I’m looking for a surround sound set that will provide crystal clear dialogue and distinct, immersive sounds. I’m now concerned that the Sonos Set isn’t going to give me these things. Does anyone have any advice or guidance or experience?
Best answer by AirgetlamView original