Answered

HiThank you very much Sonos for this.My system was working perfectly fine until last week one of my speakers (bookshelf) started acting up. Since I have a wifi extension I wondered where it was connected exactly so I decided to reset it.I boot my tablet, (android 7 working perfectly well up to then), and it says: “there is an update for sonos app”. And idiot that I am i hit “update”….it took a while to update and me wondering why …..Surprise!!.The new piece of whatever refused to add a new speaker because “android 7 is no longer supported” And I haven’t been able to find the previous version of S2 to just stick with it.So as the double idiot that I am I go and decide to buy a new tablet with android 10.And what now?Yes, I can now readd my speaker to the system.But this thing comes with something called Google Go. And you can’t delete it. You can disable it but Google play doesnt care. It’s still there and GP refuses to install “Google LLC” instead. Why is this important  you ask?Becaus

Since recent Stitcher and asonos app updates for iOS equipment, both my iPhone 8 and iPad 2…. when I bring up stitcher to play podcasts on sonos, it lists all my podcasts…. Under shows… but no longer has them grouped like they are in the stitcher app.  So this means I have to scroll thru all my various podcasts to find what I’m looking for.before these app updates, the groupings came over int9 Sonos…. making it so much easier to find the podcast im looking for.sure would be nice 9f we could get these groupings back!

hey sonos - when r u going to get your supply chain filled? ... making your customers wait two months is an opportunity for them to leave u behind.. given the number of substitutes available these days. Also, u are killing your custom installer market..  our distributors have no status on product shipments.. naddaI have 12 items all on  back order  now..ordering a SONOS AMP thru your own store shows a shiopment date the end of MAY- really? 

Completely revamping my home theater, formerly wired 7.1 Klipsch to Denon AVR- S730H supporting a 55” non-Atmos Samsung. Looking to go smaller and (as much as possible) wireless (minimal wired connections going back to a central location) --- and definitely want to go Atmos (at least 5.1.2, but optimally 7.2.4 or 9.2.4, with Atmos channels firing up rather than emanating from ceiling speakers or true height channels).So, do I even actually need a receiver at this point? If I were to upgrade to a 2019 or 2020 65” OLED/Atmos LG with a single Blu-Ray player, do I even need a receiver? Or can I just go full Sonos with the TV as the Atmos processor for itself and the Blu-Ray player? Is there any real reason to go with an Onkyo “works with Sonos” receiver if audio sources are only LG TV/Blu-Ray/iPhone?Yes, we listen to music through our system too, and the Denon allowed multiple different sources to play through without being “forced” into a Denon format (so - my iPhone playlists were useabl

We just got a new Xfinity set top box and I've tried setting up the new remote. After pairing the remote, the mute doesn't work and Volume Up and Volume Down BOTH turn up the volume. It got very loud in here for a bit. How do I get the Playbar to lower the volume when I'm pressing Volume down? 

Can you airplay from Apple TV 4K to Sonos arc and send Dolby Atmos signal from Apple TV 4K to Sonos Arc?

For some reason just recently using the Amazon music service within the Sonos app my Amazon Music Albums and Playlists recommended for me are all indian music, which I have never listened to before ever. any ideas what’s happened please.

Both Sonos Arc and Apple TV only have HDMI port. Since Dolby Atmos does not seem to work with Airplay (correct?), I would need a HDMI splitter to connect both the Arc and my old projector. Would that work? What kind of splitter would I have to buy for DolbyAtmos to work? Or is there another possibility? A Toslink splitter for example? Thanks a lot for any advice!

Is this the latest way for Sonos to force updates on users, because Sonos are more important than the end user?What part of ‘its not convenient to update right now’, don't Sonos understand, but hide the music instead so effectively disabling my system until I am a good boy and do my update immediately as Sonos command? Are we all children of Sonos now or what?? Come on Sonos, stop trying to impose yourselves on users.  

I have seen many threads on backing up your Sonos playlist.  One guy indicated why would Sonos want to provide this feature.  For one it has been asked for a million times and I would think that Sonos buyers would want to have the capability.  Only thing I can think of is that there is some interest and financial benefit to Sonos to not provide that feature.  Seems simple enough.  I am building a playlist (2000+ songs) on one Sonos device at home.  I would very much like to export that playlist and import to another Sonos device at a vacation home. 

System (bought from 2021)Arc Five (left) Five (right) Sub Gen 3 Sony 65x9500H 4K HDR MacBook Pro 2019 Cantina 10.15.7Set upArc connected to TV via HDMI 3 ARC / eARC Macbook connected to TV via USBC to HDMI All devices are connected to 1 wifi I watch movies streamed off my laptop onto the TV. There are two ways for me to get audio from the Laptop to the Sonos 5.1 system: I change the laptop audio output to Sony TV. The TV then pushes sound to the Arc & Sub; I do not get any sound out of the Fives. When I press buttons on the Five, I can control the whole system like pausing and turning up the sound but I cannot get any sound from them I change the laptop audio setting to the Sonos 5.1 airplay setting. However, the connection lasts for about 20 minutes before it starts breaking apart or disconnects completely. I then have to toggle the sound from laptop speakers to Sonos 5.1 airplay OR I wait: if I wait, sometimes the sound comes back, some times it does not. I do use a VPN (as I liv

 Hi, I’m lucky enough to have both new consoles and wasn’t really messing around too much with sound when I first got them, but I’ve just upgraded my 2014 LCD to an LG CX and need setup advice.  I have a Playbar and 2 gen1 Play surround speakers. I know I can’t get Dolby Atmos with this setup but what are the best settings for sound for the consoles?  On Series X I have HDMI audio set to 5.1 uncompressedOn PS5 I had it originally set to Linear PCM but I’ve found Bitstream (Dolby) and Bitstream (DTS) do produce sound... Very little audio experience and would really appreciate any help! 

I can’t control my Sonos system volume from my Galaxy 3 watch. Has anyone figured this out? I can control the Sonos Pause and Skip functions from my watch. I have the Sonos S2 app on my Samsung Note 9 phone. To enable Sonos control on my watch, I followed these instructions: On the phone, open Sonos App Settings > App Preferences and turn on “Show Notifications,” “Show Lock Screen Controls,” “Control From Other Devices,” and “Home Screen Volume Control.” This worked, and the music app on my watch now has a Sonos option. It shows the title of the current song playing and the Pause and Skip functions work. The volume control is changing the Media volume on my phone, which would normally work, but on my phone there is a new slider labeled Sonos in my volume control. Its icon is a little box with the wireless lines in the corner, similar to the “Cast” icon in Chrome and YouTube for casting the display to a TV. Adjusting the Media volume slider on my phone (or from the watch) doesn’t cha

In the past it was not possible in a 5.1 setup to have the TV audio be in full stereo mode, it was stuck in surround sound mode. Does the new S2 app or the ARC Soundbar allow TV audio to be in full stereo mode?

Hi all, I have had the Sonos Arc and HDFury Arcana for 6 months and absolutely love both products. I have not had a problem until recently.Now when switching inputs between Live TV and the Apple TV via HDMI, I receive the Picture, but no Audio. For example, If I turn on the TV with Live TV as the input, then switch to Apple TV. I receive Video, but no Audio. It doesn't seem to matter which input is selected on start up.I have a Samsung Q75R, ATV 4K and Sonos Arc, connected via HDFury Arcana for eArc. I have tried fully resetting and reconfiguring absolutely every component, purchased all brand new HDMI cables.The only way to restore both Audio and Video is to unplug the Arc from the Arcana for a few seconds.To stop my daily frustrations was to remove the Arcana from the equation. I contacted Sonos Support yesterday and the lovely chap thought the Apple TV was a separate TV Display and couldn't understand why I was connecting the Arc to two separate TV’s. Needless to say, we didn't get

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

I am setting up my new Move, it is the only Sonos device I have . My music collection is in a WD MyCloud Mirror, I am following the instructions to set up a library, using the IP address//path but the next option at the top of the page is and remains greyed out. I assume the MyCloud mirror is compatible as it is seeing the Move as a compatible device when I look in its manager.

Hi - I have got a Sonos Move and want to connect a  SONY PS-LX310BT bluethooth turntable to it. When I put both into pairing mode nothing happens. The turntable doesn't automatically connect and has no screen to make it happen.  Anyone have experience of this? Or been able to make them happen. Thanks so much!

I updated my wireless AP to UniFi 6 Lite. I connected my Sonos Beam to wifi and to iPhone, and can normally stream music and use AirPlay. However, an Android phone or an iPad won’t anymore connect to or even recognize the existing Sonos system in the Sonos app. I have tried with separate and combined 5 GHz and 2.4 GHz SSIDs with no luck. Other UniFi controller settings are pretty much in their defaults. I would appreciate any ideas on how make the Beam accessible by other mobile devices as well.

Hi I have currently lost my connect from my system I have tried to reconnect but it won’t work. I have tried a factory reset but it won’t reset I just have a fast flashing white light.I have been trying to reconnect for ages what do you suggest?

Can Sonos be steered over Apple Watch ? 

hello everybody, I have a big Problem to Connect all my sonos. I Lost all of them when I wanted to add a new sonos on my system. I already use it since a lot of years but when I connected my new sonos, my application said   no system detected so I Lost everything. Someone have a solution please ? Need some help urgently.  

LG has released a firmware upgrade for the B9/C9/E9 supporting multichannel PCM passthrough.  This is great except Arc doesn’t support it yet. Because of this new update, my Apple TV decides it should use LPCM instead of Dolby Digital 5.1 with Atmos enabled resulting in only 2.0 audio for non Atmos content.  The current only workaround is to disable Atmos and enable it when you want to watch an Atmos file.  Very frustrating as the previous firmware had no issue.  

Anyone have any idea if Sonos will soon support Audacy.com streaming radio stations?  My local station left radio.com for Audacy and now we cannot listen to it.  Thanks!

Is it available to purchase in the UK as I can only see it priced in USD?