Answered

Guys….I need some direction here.I’ve got a new network setup so I’m trying to reset my playbar. It has the RJ45 connection and I have tried to do the reset but what I see as examples on how to reset the playbar on Google doesn’t have the same pic as on my playbar. They, whoever they is, say to hold down the play/pause button but my playbar doesn’t have a play/pause button...only the mute button (speaker with a /(slash) thru it. I’ve tried to do a reset holding down that bottom also but no luck.If my new Arc didn’t have such a long delivery time, I’d just move this setup somewhere else and tackle it another day but….. HELP!

Hi there, after the new year Alexa stopped working. I followed the steps on the support page but Alexa is still not responding. Someone has another suggestion? I also rebooted the Sonos and my router.  Tom

I visited a friend with a Sonos system that had an alarm set up in the morning. When I was there I got notifications on my phone when this alarm started. Now, I am home and connected to my own Sonos-system but the alarm notifications keep coming every morning.I have checked the app, and there are no alarms listed. The speaker/room name that shows up in the notification does not exist on my own system, only on my friends system. Both systems run on the S1-app due to older speakers.Any ideas on how to fix this?

After a 4 month renovation, we plugged in our Playbar again. It immediately produced a very annoying high pitched sound. A complete reset to factory settings including reinstalling the sonos app did not help.Yesterday I contacted sonos support in The Netherlands via live chat. They sent me an email with ticket number, requesting a video with clearly audible high pitched sound. From the email, it was not clear how and where to submit the video and the email address it was sent from appears to be no longer in use. The high pitched sound from the Playbar is a known problem, but it looks like sonos is not interested in supporting older speakers. Very disappointing and unsustainable. 

Sonos worked fine through my Macbook (10.15.7) a few days ago but now having issues. System work fine through iPhone. When app opens I get the below messages. It can’t find the system so I reset the app and try to join my system. The app says it sees the system but then when I press done I get the message about a product being unplugged.Wen looking into the system it only shows the one SL speaker rather than both (which is visible on the iOS app).I have removed the app and re-installed. I have rebooted both SL’s. I have checked the wi-fi network and they’re all on the only one I have.Any suggestions would be appreciated. Thanks (Diolch - Welsh)Daniel 

Currently have all Dolby Vision and Atmos enabled components including TV.  Current Theater sound is a combination of Sonos Arc, Sonos Sub and two Play 1’s as rear channels.   Trying to figure out if there is any advantage to upgrading the Play 1’s to Sonos in the rear in terms of Dolby Atmos use or even sound quality?    (RE: Does the Sonos Arc improve processing Dolby Atmos with an upgrade to Sonos ones in the rear over the current Play 1‘s)?  If not is there any significant sound quality difference between the Play 1’s and Sonos one.  Lastly, is there any advantage to introducing mid-way speakers so the arc is in front, two ones half way back, and ones in the rear?  

Hi, i’m using a Sonos Port supplying a pair of Devialet Phantom Reactors. My question is, since these speakers have a slightly longer processing time that can’t be avoided, is it possible, when in multiroom to have a facility on the app to introduce a delay slider on other sonos products so I can sync them, I have a stereo pair of moves and although they are very good, the delay makes it sound like i’m in a cave when using both port and moves.TIA

I have one Connect which I’d like to remove to upgrade to S2. I updated the app to Sonos S1 and downloaded the new app. If I launch the new app, it finds the system and it asks to launch Sonos S1, which I did. They system upgraded to version 11.2, but under Settings > System there is no button to remove the non S2-compatible product. What to do? Just wait?

I have a few shows from the BBC saved in my Sonos. The latest shows no longer can be found on my Sonos not when searching for them. It seems to only find shows from a month of so ago ..

When streaming from my iMac the music will stop with a message “unable to connect to //peterimac/music/

I am having Blu-ray audio issues.I am not using a receiver, so the ARC and Xbox are hooked directly into my LG B7A via HDMI (HDMI-ARC for the speaker).Everything on the Xbox is set up per the instructions on the Dolby app.On the TV, SIMPLINK (HDMI-CEC) is ON. If Digital Sound Out is set to AUTO I get menu audio but none for the movie. The only other option is PCM which gives me audio, but if I understand correctly that will not allow for Atmos.To compound my confusion, the issue doesn't seem consistent across disc format. I've tried multiple 4K Blu-ray and all worked on AUTO except for E.T. I've tried multiple standard Blu-ray and none worked except for The Haunting of Hill House. I've only tried one DVD so far, but it worked. Audio seems to work fine on all games and apps with the digital sound set to AUTO. I am lost on what else to try here.

I saw that this problem happened in the past (Nov) and has been resolved. However, I have tried to have SONOS play amazon music for 3 days now and could not get it to work. Music will play for a couple of seconds then stops with an error message-- “not coded correctly” or “cannot add to list”, or “amazon connection is lost”. I tried several things including re-authorize account and it did not work, May play a song or two then the same error mesg popped. In the meantime, play music on amazon app. seems working. checked and there is no service outage on amazon.  Submitted a diagnostic request #  3847523

Hi guys,  I'm currently running 2 x play 5s (2nd gen) and 1 sonos sub all at once, I have just purchased a sonos one to add treble to my tv set up but I can't link it all into 1 room, needs to be in a separate room, I use the plays 5x 2 and sub into the TV via an aux.  ANY help would be great.  Regards Saad 

I have a Port connected to an Audiolab 6000A amp in a rack in my garage, connected to speakers in the house.   The amp always starts at a default volume level of 0db. At this level, the Port’s output is very low and I either have run the Sonos App at near full volume or go out to the garage and turn the amp up manually every-time it’s turned on.  I’ve set up the 12v trigger so I can turn it on via Sonos in the house and don’t think I should have to trudge out to the garage to manually turn the volume up every time… Am I missing a trick? What’s the difference between Variable and Pass-Though output on the Port? I thought Pass Through was more for AV set ups (mine is just for music) but would this work better? Would the Amp be compatible?

We have a Sonos Playbar (+2.1) . Our current setup is DVD & Roku into an HDMI splitter, HDMI to TV, audio via optical to the Playbar.  It works reasonably well in 5.1 - there is some moderate lag depending on which app the Roku is looking playing (Amazon sync is frequently bad, Disney+ sometimes, too).We recently bought a new TV and I see it has an optical out. That opens up the possibility of taking the audio from the TV into the Playbar, instead of audio from the splitter.So, I wanted to ask: does anyone have any opinions about which is the best way to go?[Obviously the best way to tell would be to try, but I’m not up for a round of re-cabling right now. So I thought I’d ask, first.]

We have had Sonos for a long time. Have a Sonos 1 speaker, a 2nd generation CONNECT and a new SONOS MOVE speaker. We just purchased a new turntable, audio-technica AT-LP120XBT-USB and want to add it to our system. We have had a CONNECT 2ND generation and I was told it is workable with the new S2 Sonos app. Trying to set it up but S2 app not finding my CONNECT, HELP!

My Sonos One speakers skip and jump to the next track, with music services such as Audible or Idagio.  I've changed wireless channels, rebooted router.  It still is happening.  Any suggestions?

Hello. have Beam beneath TV and then 2xSonosOne SL either side of the sofa.  Set up and usage has been fine to date but recently the right SL began to drop out, and the left has followed. Issue is they keep disconnecting.  The beam is working and is successfully controlled by the television remote. I have reset wifi and used truplay to retune once I have (finally) managed to get the SLs identified. my diagnosis info number is - 1378416165  Welcome any guidance and tips.  

I have had a Sonos System working quite happily for years, comprising a number of play 1 speakers, a play 3 and a beam sound bar.recently the app has been very hit and miss about finding the devices and usually displays the message  unable to connect to sonos  I have tried plugging one in to Ethernet which did temporarily fix the issue but after a couple of days it was the same issue and even restarting the connected speaker didn’t restart the system. I’ve tried controlling it from multiple devices with the same issue.  Yet if I use the Spotify app all the devices are visible and can be used. I’m still using the s1 software but having seen so many people saying that their system has stopped working with Spotify on S2 that doesn’t seem a good move. Any ideas? 

I know this question has been posted several times, but the answers don't seem to be helping me. I have an Amp set up in my basement with 2 in ceiling speakers. The AMP is daisy chained to two more AMPs by ethernet cables, and then runs into a switch.It works fine as a stand alone room. Then, I added a beam, and a sub to the same room. The Beam (wired with ethernet or wireless) and the sub (wireless) work together for my TV, but I can't get the AMP speakers to work with them, and now that I tried adding the AMP speakers as surrounds, they no longer come on at all... Even if I try to use them as standalone. What am I missing. 

Trying to set up my new beam. have tried a few times but after about 5 mins it disappears from the room list and I have to do a factory reset.  each time I get as far as the connecting to TV stage but both Arc and optical fail every time. I have tried using a different HDMI cable that I know works.  I previously had a sound bar connected via optical so I know that output works on TV.  On arc the error message is interference but I still get this even will all other cables unplugged.  I can get sound form tv through the beam but not when the beam appears on the app.  help please

I've done some research but just want to make sure I'm right. I have an LG C9 TV,  Xbox One X, Apple TV 4K and a Nintendo Switch. For all my devices to work correctly with both 5.1 and Atmos I'll need to wait for the LPCM update from Sonos? I currently have the beam but I understand it'll never do LPCM 5.1 for my Nintendo Switch.Thank you :) 

Hi there,I’m having issues with multi-room and was curious if anyone can help me?I’ve had a Play:1 and One speaker for some time and received an additional One for Christmas. Since adding the new speaker I am unable to play all three simulatenouly (via the Sonos App & Spotify Connect) The problem seems to be with the older One Speaker in my Dining Room.My set up is as follows:Play:1 (Bathroom) One (Kitchen) *Newest Addtion* One (Dining Room) When I select all three rooms in the app they appear to be connected but my Dining Room doesn’t play any sound. However, as soon as I disconnect one of the three, the Dining Room starts playing again after 5 or so seconds. Same vice-versa - I’ll have the Kitchen and Dining Room synced and then as soon as a re-add the Bathroom, the Dining Room stops after 5 seconds. I have tried Airplay and all 3 work perfectly, but surely this can’t be the only solution?They’re all on the latest update and I’ve factory reset them and the problem still persits.

Can I make  tunein my default radio service on Google home.  Now if I ask to play BBC it defaults to I-Heart Radio.   I have to specify BBC channel, on tunein, on Sonos, in room.   I might as well just do it manually

I’ve just upgraded my TV from a Sony 4K to a Philips OLED 4K TV. Immediately I have found issues with the Audio sync, mainly the audio being behind the picture. The only true way to solve it, seems to be change the Audio out mode on the TV to stereo, not ideal when I have two Ones acting as surround speakers. There doesn’t seem to be a way to fix this, sometimes switching the TV on and off resolves. It just seems very odd that this has occurred with the new TV.   Pretty gutted at the moment :(