Contributor I

Answered

sub connected but no sound

7 replies
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Hi, I have connected my sub in my lounge and it shows as Lounge + Sub (connected via Etherley as was struggling via wifi) however I'm not getting any sound even when I go to sub audio and slide all the way to the right

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Corry PAnswer

Sonos Staff

Hi @Aaron 84

Welcome to the Sonos Community!

Are you still having this issue? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Aaron 84Author

Contributor I

I've now managed to connect this to my play 1 but not my beam which it was bought primarily to connect with

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GuitarSuperstar

Lead Maestro

Which Sonos speaker is connected via ethernet?

Try unplugging your Beam from power for about a minute and reconnect the Sub.

"Receive with simplicity everything that happens to you." - Rashi

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Aaron 84Author

Contributor I

I have connected the sub via Etherley as it was strugglingbwith the WiFi. Just unplugged beam so will try again now. Thanks

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Aaron 84Author

Contributor I

Unfortunately still the same issue even though it says it has connected to the Beam it doesn't make the "chime" that it makes when connecting to the Play 1

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GuitarSuperstar

Lead Maestro

Can you connect the Beam with the ethernet cable instead?

"Receive with simplicity everything that happens to you." - Rashi

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Aaron 84Author

Contributor I

I can but unfortunately I can't connect the sub to the WiFi so I'll try and arrange another cable so I can connect both via ethernet cable

Thanks

Corry PAnswer

Sonos Staff

Hi @Aaron 84

Welcome to the Sonos Community!

Are you still having this issue? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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