Answered

I have multiple speaker spread around the house. The one in the kitchen keeps disconnecting. Power cycling fixes the issue temporarily but then it disconnects from the Sonos app after a while again. This speaker has worked flawlessly for several years and stood in the same position. Issues started when I swapped to a mesh router, so I suspect network issues. diagnostic: 1609197692

Dear Sonos Support,I am experiencing the following problem with a Play:1: when used alone, or in pair with another Play:1, it works flawlessly. However, when added as a rear speaker to the 5.1 home theater, there is no audible sound coming from it. I replaced it with another Play:1, and the issue persists on the new one as well. The other Play:1 (on the right side of the home theater) works correctly.It does not matter if the sound comes from the home theater: the problem persists when streaming music as well. The only way to have sound back from it is to unpair it from the home theater.Weirdly enough, when I add the Play:1 to the home theater, I hear the chime sound from both the rear speakers. But as soon as I start listening to music or to the TV, the sound is gone. If I start Trueplay setup, the system says that one speaker cannot be heard.I tried with both wired and wireless connection. I restarted the router and reset the speakers. Same result.My diagnostic confirmation number is

All other speakers are fine, one speaker receives connection was lost to Spotify because wifi was unstable.  it is around 3 meters from wifi ap with strong signal, it’s about 4 m from 2 other Sonos, and the other Sonos all seem to connect via each other to a Sonos play one which is direct connected to network  diagnostics 703065622 

It would be great to have the connection in the SONOS app to Finnish Broadcasting Company YLE’s app YLE Areena. This way we could listen to all the national broadcasting company’s radio channels plus all their audio material. https://areena.yle.fi/audio So far the YLE channels have been broadcasted via MyTuner radio, but now it has stopped working with Sonos for some reason.

Hi,We have two play:1 speakers which we have had for years with no issues and a beam for two years. We have had no issues using these, but since the last ios update every time I open sonos it says that it cannot find the speakers. My husband is having the same issues after the last update on his andriod phone. We found another article about turning on/off the private network in wifi, this solves it for the day but next day and the same issue is back. I have tried it with the setting turned on and off but only resetting the whole system now lets me see the speakers? If anyone has anything I can try it would be much appreciated (just a warning that I’m not massively tech savvy!)Thanks in advance.

Hi my Sono’s one’s keep disconnecting.My Beam is fine but no sound from the one’s.The App just says no system found and I cant access anything on the app.I don’t understand the technical stuff and don’t know what to do :(

I am just adding this, because this doesn’t work, at all.QA55Q7FAM - Firmware updatedSonos BEAM - HW 1.23.1.11-2.2 OS: S2 Ver: 13.0The device is correctly connected to the Beam and HDMI 2 (Arc) on the connection box. HDMI is not detected nor is it selectable (it doesn’t exist) in the Samsung TV Sound options, so “Audio Out/Optical” Selected. The Expert settings are Bitstream (In) and Dolby (Out) The TV can “see” the beam as a media server in the source list. Sonos App shows “Audio In: No signal” and HDMI test fails. I have tried two different HDMI cables and both work for other applications. I disconnected the connection box for 15 minutes and reconnected without the Cable Box, so only BEAM was connected, with no change in behaviour. The BEAM works as a ApplePlay 2 device just fineI am not seeing any available options for connecting this device and conclude the combination simply doesn’t work. This was not a discount TV to buy.What’s the answer?The HDMI (ARC) port on the Q7 is broken?

Is this still an issue? Sonos should please figure out a way to play a recently added playlist continuously without splitting them up by albums, where we have to continuously go on the phone and pick the next song. This is quite trivial and seems like should be a simple fix. If the Playbar I bought 3 months ago can’t update to have Airplay then the least they could do is make it possible to play a playlist continuously...Has anyone figured this out yet? Thanks!

Hi all, I was looking for some confirmation that my potential plan will succeed before spending my money.  I currently have a Playbar and 2 Play:1 attached to my TV and work really well. I have a separate turntable (denon dp-45f) attached to its own (old) hi-fi system (pioneer vsx-425) and 2 x Jensen speakers and sometimes headphones plugged directly into the amp.  My hi-fi system is on the way out and the pioneer is starting to fail so I was looking to attach the turntable to my sonos system. I understand ill need a pre-amp and then either connect to a port/five/amp. Planned sequence would be:Turntable → preamp → port/amp → bluetooth receiver/headphone amp + wireless to sonos Now this is where my question is: - I would like to with the option of either listening to my records with the wireless/wired headphones OR via the sonos system.  - If I set up the port or amp as a ‘room’ for the headphones (likely will use a bluetooth receiver plugged into the port), can I still ask the sonos to

Does anyone have a way to measure or test the bass output on the Arch or can explain why there is so much difference in the bass of the Play:5 vs Arc? I bought the Arc SL last week and trying to see if it’s defective or not, i.e. a feature vs a bug!Much appreciated!

I’ve had been stuck with a sonos system for 4 years and have had nothing but trouble - i wouldn't give them a fiver for it. Even though I’ve learned to turn the updates off (due to too many issues to name) i can still tell they’re tampering in the background. The latest being, all the grouped speakers have been lost and the (group) function will no longer work to reinstate groupings - I can play to one speaker but not several. On closer inspection i note that they now have an S2 version. Even though my S1 version was clunky it was adequate, but now the above feature doesn't work at all. I would love to be able to rid myself of the IT +#@*! in the background and actually be able to use the speakers i paid for. Any advice on finding freedom?

Having already seen a post with the same name - totally stolen - i am having the same issue. Set everything up and i have regular disconnections from the app and i cant then control anything. The only remedy is to plug in my Sonos One via ethernet and wait a few seconds where the app then recognises the remaining Playbar and 2x Play:3….. super infuriating.Had a previous Wifi Router from Vodafone bundled with the broadband package with no issues ever. Just moved house and had to purchase a new router - up steps the Netgear R6120 (AC1200), Firmware v 1.0.0.76 (the latest i can find)does anyone else suffer the same symptoms and have regular requirements to connect via cable to reestablish the connectionNot; no devices will connect without the cable even though it can detect them???? puzzling right….Thanks i advance 

Hey everyone, I have an Amp that I use for my computer audio via line-in. This works well, but sometimes the Amp forgets it’s playing when the audio is quiet for a while on YouTube, for example. Is there a setting that can keep the line-in audio alive?

Originally our house WiFi had both 2.4 and 5 GHz bands using same SID, but we had too many issues with devices using the slower band, so have separated the bands with the 2.4 GHz band retaining the original SID and the 5 GHz band using a different SID.  Now we want to move our two Sonos systems over to the 5 GHz band...but don’t see a way to just change it.Please tell me we don’t have to reset the entire system to change to a different WiFi SID?Thanks!

I've used the method of coping and pasting the URL into the area where you can add a radio station and yes, it adds the station. Unfortunately when it comes to playing that station an error message appears. Unable to play Radio RUAR  - ‘this song is not encoded correctly’ any ideas please?

I want to trade in a ZP90 but it doesn’t appear in my online account (it used to but no longer does after I upgraded to the new S2 controller)Sonos chat support are unable to help and said I need to call the sales team who can assist, but I have been on hold for over an hour, on two separate occasions, unable to speak to anyone.Does anyone here know how I can get reliably get in touch with the sales team? Or if there is some way I can get the ZP90 to show up in my online account such that I can trade it in? Many thanks in advance for your input :)

Hi, I have been a Sonos system owner for many years. The question I have is:When using either the subscribed Spotify or Pandora app on my iPad how do I replay the current track?When I use the Sonos app on my Android phone, I can replay the track?Can someone help with this please?Thank you, Sean 

What’s is going on with this horrible red box that’s suddenly appeared?!  Is Sonos intentionally degrading their S1 app to piss off their already disenfranchised legacy-owning customers?!! 

I was wondering if a surround setup with two play ones a sub and the beam would sound better and more direct than one play five. I wanna get the play five for the quality but I can get the sub and add on to the surround set up. Which is better? 

Greetings!   My system includes:1 x Connect (ZP90) (connected to LAN via ethernet)2 x Connect:Amp (ZP120)  All running S1 with the latest firmware and software.   ZP90 connected to the Internet via Ethernet cable.  I am wondering: do ZP120s allow wired connection with Ethernet cable to ZP90 in serial mode: ZP90 === ZP120 === ZP120?  The idea is to exclude Sonot Wi-Fi network and increase stability of the network connection. Thank you. 

I would like to know how to display volume indicators on the TV when using my Sonos Arc and the HDMI (ARC) connection. I have it connected via HDMI ARC and can confirm that the volume controls work fine, but there is no volume bar indicator so it is impossible to tell how quiet/loud the system is without something playing. All the research I have done that have this problem is when the TV is connected with Optical, but I am using HDMI ARC into the HDMI (ARC) port on my Samsung UA55MU6103; there is no optical cable connected.  Additionally, I can confirm that the TV is only using the Sonos Arc to output music, and when I change volume, it displays on the TV as controlling a “receiver” but it only indicates “up” or “down”.  Thanks for your thoughts, look forward to hearing from you.

Is upgrading to Arc from Beam worth the extra expense?Now I have a 5.1 setup with beam, Sub (gen 2), 2x Ones as rears.Recently I have upgraded my TV to LG OLED GX55 which supports Dolby Atmos through eARC. I mostly watch movies and series on Netflix, Apple TV+ or blu-rays, game on Xbox Series X (supports Atmos in trueHD) and listen to music a LOT.I created this topic because now that I have a TV that supports Dolby Atmos I feel like I might miss out on the experience having a beam instead of the ARC.Has anyone maybe upgraded already having full 5.1?Thank you in advance for all the answers.

Please can you help, my sonos system will not connect to Spotify.  It keeps saying it has lost connection, I have tried all things I can find on the internet and still will not work.]Please can you help

Hi there, for the past couple of weeks I’ve been unable to connect to Apple Music. “We’ve run into a problem. Please try again.” Tried signing out of Apple Music, reinstalling sonos app etc. No luck. 

Hi, I’m an electrician wiring in a Sonos setup for a customer.We did a kitchen remodel with 2 sets of in ceiling Sonos speakers tied to a Sonos amp with speaker wire. One set are in the kitchen and another in the living room between the kitchen and the TV. The kitchen and living room are in an open room setup with no walls in between. And both sets of speakers are visible from the TV. This was laid out by the owner and is primarily for listening to music.I believe that he has another older style Sonos amp and speakers that he will pull out and add at some point.Now he has set up a Sonos soundbar and sub-woofer at the TV and I want to tie in the ceiling speakers as rear speakers in a surround setup for him.The TV will be the source for sound on this system. I have not seen it but have been told it (the TV) has quit a few HDMI ports. I will see it tomorrow but right now I don’t know if it has fiber or other digital output options.From what I have been lead to believe is we have to tie th