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Hello,My Sonos One suddenly stopped responding to voice commands out of nowhere today. The microphone light on top won’t turn on. I did a factory reset and when I try adding a voice assistant through the Sonos app on Android, I immediately get a “Connection problem” error when I tap either Google Assistant or Alexa. It doesn’t even try to connect or search for anything, it just instantly throws this error. What’s the deal? It happens from my wife’s iPhone as well. I’ve unlinked Sonos from my Google Home app and still nothing.I submitted a diagnostic report, 620881377

Can you send the sound from the IOS Zoom app on IPad to Sonos One?

Bonjourimpossible de connecter via le port HDMI eARC la barre de son à la TV Sony (pas de son)avec la connectique optique, cela fonctionnela barre de son fonctionne en diffusion musicaleMerci pour votre aide

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

hiI noticed that Sonos recently ended the recycle mode on older devices. Now you can get the trade up discount but still use your old devices- albeit on the S1 app. I took up the trade up months ago as I felt I had no choice when the scheme was introduced and we were told old devices would mean your music network wouldn't work even if you had some newer devices like I had. The recycle mode reversal is welcome, but what can people do with devices they have in recycle mode? Is there a way yet for Sonos to re activate them?

I've noticed that when you put the Move into sleep mode, or even completely shut it down, It loses battery fairly quickly. Can you just leave it in the charger base, charging at all times, or will this damage the battery? Many thanks. 

Hi, I’ve seen slight variations to this issue on other threads but none that quite address it. Problem Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated). In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.   Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens: 1.) I'm prompted to add GA to my Sonos 2.) On the "select rooms" page I select the Sonos 3.) I press "add to google assistant" button and I'm re-directed to GA app 4.) This then simply takes me to App Store to purchase/download GA (which I already have)! 5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.  6.) After a considerable length of time it times out and says "There was a problem adding google assistant".    As a work-around for this I've tried adding/linking Sonos from the GA app itself. This

Hello all!I recently bought my first Sonos product, a Sonos One, and successfully integrated with Google Home.It is nice to be able to use music services unsing Google Assitant, but what about the music in our phones? Can we expect to be able to launch and manage music stored on our phones with voice commands?Thanks! 

Will there ever be a version of the Arc without a microphone? We don’t do big brother listening devices in our home.

In the Sonos Arc Sonos system info screen in the app; what’s the difference between and what is the better sound? -Dolby Atmos (Truehd)  eArc mode Auto Dig output audio Pass-throughand  -Dolby Atmos eArc mode AutoDig output audio Auto  

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

My playbase won’t connect to wifi any more I’ve submitted a diagnostics #612411484

I’ve been using the KISS service for a couple years now, but for the last few weeks it only lets me stream Kiss, Kisstory and Kiss Fresh. It won’t stream Kiss Fresh, Garage or Dance anymore.The stations appear in the list but as soon as I hit play nothing happens. I also have the dedicated Kiss app on my phone and that plays all the stations with no problems... but would love to start paying them through Sonos again. Any ideas?

My TV is mounted on the Sanus Swivel TV Base. The metal baseplate is a tad over 1/4” thick, and I am not sure there is enough clearance under the midsection of the arc. In other words, I am worried that the baseplate might bump into the underbelly of the arc.Check out https://www.sanus.com/en_US/products/mounts/wstv1/ and https://www.sanus.com/assets/products/wstv1/documents/WSTV1_TD_191014.PDF for reference.Given the dimensions in the PDF above, what is the “underbelly clearance” in the middle 27” of the arc?Happy Holidays!Bruce.

Recently purchased a new Macbook M1 (2020) with Big Sur OS. I’m now unable add my music library that sits in my Music folder and another music folder on my external hard drive.I get the messages “computer refused to let Sonos connect to it” and sometimes a message saying it cannot find my computer.I have tried EVERYTHING including:Enabled file sharing - adding/ticking the relevant folders in System Preferences Shortened/change computer name - making sure it matches the name in network settings Checked if approved as an incoming connection in firewall settings Checked if added in Full Disk Access and Accessibility within the Privacy options Was on the phone with customer service for a good hour+ to no help.Are Sonos speakers currently not compatible with Big Sur/Apple M1 issue?? 

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.I’m using the S1 app, a Samsung S20, and have the following services installed:Sonos RadioAmazon MusicRadio Paradise extensionTuneIn Radio thanks

Ok so I’m somewhat new to this and the people at best buy made me believe that this would work but I’m hitting a deadend.  here’s what I have6 Sonos sl12 Sonos sub gen31 Sonos arci was trying to connect 1 arc 2 subs and 4 sl1. Currently it’s only letting me connect 1 arc 2 subs 2 sl1.running this setup on Sony Bravia xbr85x900hplease shed some wisdom anyone.

Hi everyone and apologies as this is probably well trodden ground but I'm annoyed that I can't enjoy my sizeable blu ray collection with surround sound on my beam. Does anyone have a (hopefully cheap) recommendation for a player to player 4k and normal blu rays and output DTS as DD5.1? I have a ps5 and hoped that would give me the option but alas no. I also have an Xbox series s (obviously no disc drive) so don't really want to go down the one s route. Any tips would be appreciated 

Hello! We just purchased a Bluetooth enabled record player and we are trying to figure out how to play the sound through our new Sonos Arc system (Arc + a few Ones + subwoofer), but having no luck. All the chat threads here refer to the Play:5. Do we need to buy something else to get this to work? Nice, new and highly-rated record player doesn’t seem to connect as easily as we thought even though BT enabled. No line-in on the new Arc (other than HDMI). We welcome any/all insights please! TIA.

is there any chance to connect SYMFONISK to a television?

I bought a sound bar to put under the television and 2 separate speakers. I was disappointed to see that at Sonos we completely mock environmental issues by relentlessly applying planned obsolescence. Since mid-2020 I no longer had all the functionality on my smartphone but I could still program music. Since the beginning of 2021 it is finished, By opening this application I receive an update message but I cannot do it. And if I try to install Sonos S2 I get the mention that this app cannot be installed because my software version is too old. It is unacceptable !!!

I’m running a pro-ject turntable into the sonos pre-amp and then a into sonos five speaker. Is it possible to add the sonos sub to this setup?bonus question: if I can add the sub, can that same sub be used with my sonos playbar, which is only used with the TV? (both are in the same room). thanks 

I recently added a Sonos Five and turntable to my system.  The turntable is plugged into the speaker via Line-in.  When I stream music to the Five (or to a group that it is in), I have to click play multiple times.  At first it looks like it is going to start playing the queue, but then it just stops.  Also if I pause, it loses track of where in the song it paused and I have to start the song over.  It’s a minor grievance, but wondering if anyone else has encountered this and has a solution.

We have 2 Mac desktop computers in our house, both running Mac OS 10.4.6 (Mojave),ITunes 12.9.5.5.We have a Sonos Beam with 2 Sonos One Speakers and a Sonos sub.We are using Sonos App 12.2.2 and everything is S2.One of our desktop Macs (a MacBookPro) can play music via iTunes/Airdrop to the Sonos system without any problem.However the other Mac (an iMac) is unable to connect to the Sonos system, even when the MBP is turned off. We just get a message that iTunes in the iMac is unable to find a system to connect to.Both computers are on the same wireless network with wifi turned on.Can anyone help us figure out why one computer’s iTunes can connect via AirPlay 2 and the other one cannot? This would help in fixing the problem.thanksCaroline 

My original Sonos Move had to be replaced back in January as it was in a permanent fault state (red flashing charging light) and wouldn’t charge. My replacement Move just flashed this red light again when I put it on the charger, and required a reboot to carry on playing music.   This is the first time I’ve seen this behaviour - i.e the first model just died with no prior warning and my replacement has continued to work. It is now working again as normal, but now I’m paranoid I’m going to have a situation like my first Move! Is this a known issue? Cheers. (Diags Submitted 710121452)