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sub gen 3 works with SL but not with arc

  • April 17, 2021
  • 4 replies
  • 114 views
S

I have an system arc + gen 3+ 2 sl that that have being working fine for almost 5 months. Some days ago the sub stop giving sound.  Restore sub and arc to factory settings,  reset app but with no luck.

When I connect the SL with the sub,the gen3 works fine, the problem is when I try to connect with arc. In the app everything is connected but gen 3 doesn't respond ( for example in mute the light stays white instead of turning green).

Best answer by Corry P

Hi @Shugre 

Welcome to the Sonos Community!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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4 replies

G

Have you tried unplugging the Arc from power for about a minute?

"Receive with simplicity everything that happens to you." - Rashi
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  • Shugre
  • Author
  • Contributor I
  • April 18, 2021

Yes, I tried didn't work, sub is connected  to arc ( see it in the app )but doesn't give any sound

G

How far is the Sub from the Arc? If you move the Sub closer does it make any difference?

"Receive with simplicity everything that happens to you." - Rashi
Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • April 20, 2021

Hi @Shugre 

Welcome to the Sonos Community!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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