sub gen 3 works with SL but not with arc

  • 18 April 2021
  • 4 replies

I have an system arc + gen 3+ 2 sl that that have being working fine for almost 5 months. Some days ago the sub stop giving sound.  Restore sub and arc to factory settings,  reset app but with no luck.

When I connect the SL with the sub,the gen3 works fine, the problem is when I try to connect with arc. In the app everything is connected but gen 3 doesn't respond ( for example in mute the light stays white instead of turning green).


Best answer by Corry P 20 April 2021, 16:59

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4 replies

Userlevel 7

Have you tried unplugging the Arc from power for about a minute?

Yes, I tried didn't work, sub is connected  to arc ( see it in the app )but doesn't give any sound

Userlevel 7

How far is the Sub from the Arc? If you move the Sub closer does it make any difference?

Userlevel 7
Badge +18

Hi @Shugre 

Welcome to the Sonos Community!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.