This has been asked about before but the forum threads seem old. So here it is again in case there is new information available.
My Sonos 1 sometimes understands commands but mostly doesn’t. We end up shouting at it, singing at it, saying please, and then usually give up and just play spotify/radio on it by using the app instead. Sort of defeats the object. For now I have the Google Home back in it’s place so the family can all use it without stressing every time. The Sonos has been relegated to my workshop where it barely sees the light of day :( Any help please
Best answer by GuitarSuperstar
You might want to consider resetting the One and re-doing the Google Assistant set up process. Here is how you reset the One: https://support.sonos.com/s/article/1096?language=en_US