Hello out there,
I have an sonos beam with two play1 and sub for about a year now. I just noticed recently that system is not playing in dolby 5.1, but instead in pcm,/ surround.
My tv is a vizio 652ui-b2 and my cable/satellite service is direct tv. I looked at my audio tv settings and it was set on PCM. So I switched it to bitstream. And my sonos beam started playing in dolby. So I thought I fixed the problem.
But when I tried to use my remote the sound cut off. I then switched the tv back to PCM, and everything worked ok. But I'm not getting dolby sound from my sonos.
This kind of defeats the purpose of having a sonos system.
If anyone out there had this issue? let me know please thanks
Best answer by Corry P
Welcome to the Sonos Community!
You’ll certainly want to have the TV on Auto or Bitstream - PCM is stereo only.
Is your Beam connected to your TV via HDMI or Optical? If Optical, then you can try reprogramming the remote.
If the Beam has an HDMI connection, however, there may be something else at work. First, I recommend you remove power from your TV (standby just won’t do the same job) for about 30 seconds.
Plug the TV in again and wait for it to start up. Once it does, please try using the TV’s remote to control the volume - does it do the same thing again?
If so, please unplug the TV again, remove other HDMI devices from the TV, plug the TV back in and try once more. If that works normally, plug the other devices back into the TV and test with each one added. If you find that one particular device causes the problem, see if you can disable CEC in it’s settings.
If the volume control mutes the sound regardless of other devices, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.