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Sonos Play 5_2nd Gen Defective WiFi Cards?

  • 26 January 2018
  • 51 replies
  • 8798 views

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I've read several posts about the Play 5_2nd Gen suddenly having problems due to a defective WiFi card. Although it appears that Sonos has been replacing the defective units (when notified) it still gives me pause. Do I need to be concerned about my two (2) out of warranty Play 5 2nd Gen's developing the same issue? If it is widespread I would hope that Sonos would issue a re-call to replace the units similar to what Microsoft did with the 1st Gen Xbox One units manufactured in a certain lot. Can anyone at Sonos elaborate?
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Best answer by Ryan S 26 January 2018, 02:22

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51 replies

@tornai, Keep the confirmation number handy while giving the Sonos Support a call.

https://support.sonos.com/s/contact?language=en_US